Coldwell Banker Southbank Reviews 

306
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently mention that the staff is professional, extremely supportive, and genuinely caring throughout the entire property journey. People note that agents are exceptionally easy to communicate with, listening closely to needs and providing transparent guidance at every single stage. Consumers find the overall rental and management services to be remarkably efficient, smooth, and completely stress-free from start to finish. Clients truly appreciate the proactive approach in handling property repairs, sorting out council tax details, and offering prompt solutions whenever something comes up. Reviewers gladly recommend these reliable services to anyone looking for a dedicated team.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their outstanding professionalism,... See more

Service

Consumers find service to be exceptionally positive, praising staff for going above and beyond to ensure a... See more

Response time

Clients share positive opinions on response time, expressing consistent satisfaction with prompt and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the helpful, responsive, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bernadette from Coldwell Banker Southbank made our home buying experience seamless and stress free. She listened closely to our needs, responsive, patient, and genuinely caring, she felt like a frien... See more

Rated 5 out of 5 stars

I’ve had a great experience with Umair Muhammad as my property manager. He’s always very prompt in replying to any queries and incredibly helpful with everything that comes up. Umair is professional,... See more

Rated 5 out of 5 stars

The CBS Team is highly professional, personable and very knowledgeable in what they do. We had a great experience in the context of a purchase in the Islington Square development complex where they cu... See more

Rated 5 out of 5 stars

Bernadette is not any normal Estate Agent - she takes full ownership and provides transparency at every stage of interactions. She has a knack of getting in your shoes and think on your behalf. I was... See more


Company details

  1. Estate Agents
  2. Appraiser
  3. Property Administrator
  4. Property management company
  5. Property Consultant
  6. Property Rental Agency

Information provided by various external sources

The international real estate brand Coldwell Banker has now enter the UK market. With an international platform of 88,000 affiliated sales agents operating from 3000 offices across the globe in 49 countries and territories, customers can be connected to a full range of capabilities and professional expertise from across the globe and in every major property type; residential, prestige homes, waterfront properties, holiday homes, land and country estates. Coldwell Banker can offer their clients the unique mix of specialised services and the market knowledge of an independently owned and operated estate agency system that has over 100 years' experience.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(306)

37 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bernadette Teuma BBus CA MARLA is…

Bernadette Teuma BBus CA MARLA is passionate and brilliant agent. Truly knowledgeable and invests a lot of time and effort - I am a buyer and I felt she helped and added a lot of value to me but I think the sellers should also know they are extremely well represented.

19 November 2022
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend. Really helped me rent a place I absolutely love.

9 September 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you, Hope you are enjoying your stay

Rated 5 out of 5 stars

Looking for a 2 bedroom flat

Bernedette has been very helpful while we look for a flat in london. She’s quick to understand our needs and works hard to find properties that match our needs.

17 August 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you, it was a pleasure helping you

Rated 5 out of 5 stars

Bernadette and Afzal are professional…

Bernadette and Afzal are professional and dedicated. I live overseas and like enjoy working with them.

31 July 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you for the review, It has been a pleasure to work with a Landlord like you

Rated 5 out of 5 stars

Bernadette and Afzal helped me a lot…

Bernadette and Afzal helped me a lot and they responded promptly gave me many advice and help on moving and renting

20 June 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you, i am glad you enjoyed our service

Rated 5 out of 5 stars

Outstanding Service

Bernadette and Afzal have collaborated together to ensure a delightful home with a stress free process. I would like to thank them for the exemplary communication even during late hours in weekends and actively supporting any enquiries I had with utmost transparency. I will certainly seek their help in the future!

13 June 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Hello Rares, I am glad you enjoyed your stay and enjoyed our service

Rated 5 out of 5 stars

We would like to strongly recommend and…

We would like to strongly recommend and say thank you to Afzal. His whole service end to end was flawless and he helped us to find the ideal home for us without any burden! We couldn’t be more appreciated.

Fernanda & Khaled

27 May 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Hello Fernanda, Thank you for the kind words, I am glad that you enjoyed our service

Rated 5 out of 5 stars

The team has done a good job at…

The team has done a good job at managing our unit. We trusted their expert service

4 April 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Anne, It has been great to work with a landlord like you

Rated 5 out of 5 stars

Great service provided and very…

Great service provided and very responsive people, regardless of the day and time they are always available to help.

28 January 2022
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Alfonso, It was a pleasure to have you as a tenant

Rated 5 out of 5 stars

My experience with coldwell was pretty…

My experience with coldwell was pretty decent and all the process went smoothly. Agent did his job perfectly and helped me out a lot he was really considering.

30 November 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Raj, It was a pleasure to have you as a tenant

Rated 5 out of 5 stars

Seamless experience

This is the second apartment that Bernadette and the team at Coldwell Banker have found me and ok both occasions the process was seamless and extremely easy and the whole team was always at hand to help with any questions or concerns. Would definitely recommend the experience.

20 July 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Wajih for taking the time to leave us a 5-star rating! Your feedback is highly appreciated! We are so glad that you had a good experience!

Rated 5 out of 5 stars

Coldwell Banker helped me with my…

Coldwell Banker helped me with my insurance claim to the end. They see to the entire process such as liaising with the building property management, chasing for report, getting quotes from contractors and liaising with the insurance broker. They are very resourceful and get things done. Well done!

17 July 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Thank you Audrey for taking the time to leave us a 5-star rating! We highly appreciate your feedback and we are glad that we were able to help you out! It has been a pleasure to work with a landlord like you

Rated 5 out of 5 stars

Helpful and attentive

Always very helpful and quick reacting to any request

16 July 2021
Unprompted review
Coldwell Banker Southbank logo

Reply from Coldwell Banker Southbank

Alfonso, thank you for taking the time to leave us a 5-star rating! Your feedback is highly appreciated!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look