This is my second time using Collection Pot and I'm very happy with both experiences. It's easy to set up and share, and I enjoy being able to add GIFs to messages. I would have given it 5 stars, but... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Easy website and very useful for our business. The only reason for not giving you 5 stars is because recently I have had problems retrieving the vouchers. As these vouchers are for staff presents, it... See more
Company replied
Collection Pot was ideal for an office collection. It was easy to either send flowers or a gift card. The alternative option to transfer the balance to someone was perfect. Individuals who left mes... See more
Company replied
I used this for a leaving collection - it was straightforward to set up, circulate the link and to use. I had slight issues trying to send the money to my bank account as this was not immediately obvi... See more
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Company details
- #50 of 60 best companies in Payment service
- #4 of 4 best companies in Donations Centre
- #37 of 45 best companies in Money transfer service
About Collection Pot
Written by the company
One of the key features of Collection Pot is its ability to accept payments from various sources. You can use Visa, Mastercard, which means that people can contribute even if they don't have an account.
Another unique aspect of Collection Pot is that it sends the Collection directly to the recipient when it closes. This means the recipient can choose the gift and receive something they want. You also can leave a message on the wall of the Collection Pot that can be seen by everyone who contributes; it's an excellent way to show the spirit of giving and express gratitude.
Whether you're looking to raise money for a group event or want to show appreciation for someone, Collection Pot makes it easy for everyone to contribute. With its easy-to-use interface, payment card and country agnosticism, and direct-to-recipient functionality, Collection Pot is the perfect platform for all your group gifting needs.
Contact info
United Kingdom
- hello@collectionpot.com
- www.collectionpot.com
4.1
Great
4K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
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Worked perfectly for what I needed.
Worked perfectly for what I needed.
Great communication and was very smooth process with prompt quick transfer of funds.
Thank you
2 January 2026
Reply from Collection Pot
Hi Michelle,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
The Pot worked brilliantly for our…
The Pot worked brilliantly for our family and friends making contributions to a fund for a daughter's special birthday and it was lovely for people to be able to leave personal messages too.
Many thanks, much appreciated.
5 January 2026
Reply from Collection Pot
Hi Deborah,
Thanks for the kind words! We’ve built Collection Pot to make group gifting simpler, kinder and more joyful. So happy to hear it hit the mark.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Easy to use and share
21 December 2025
Reply from Collection Pot
Hello,
Thanks for the lovely feedback! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Helen,
Thank you so much for your kind words! We’re really happy to hear you’ve had an excellent experience with the app.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
Such a great way to collect a gift with…
Such a great way to collect a gift with no obligation and a lovely way to treasure messages from love ones.
26 December 2025
Reply from Collection Pot
Hi Mrs Jutson,
Thanks for the lovely feedback! We've built Collection Pot to make group gifting simpler, kinder and more joyful. So happy to hear it hit the mark.
See you next time there's something worth celebrating!💛
Warm regards,
Customer Success Team
Really easy to use and share
Really easy to use and share, no frills and got a quick reply from customer service via email. Can’t fault it!
19 December 2025
Reply from Collection Pot
Hi Christina,
Thank you for your great feedback! We’re so pleased to hear you found Collection Pot easy to use and share, and that our Customer Service Team was able to help you quickly.
Here for you whenever there's something new to cheer about!💛
Warm regards,
Customer Success Team
Super easy
I wanted a collection where I could withdraw the money to buy a gift of my choosing and this fit the bill - the money was with me within an hour! I was also able to download a pdf of everyone's comments so I could send that, although there was an option to get a card made too. It was a great experience, so easy.
17 December 2025
Reply from Collection Pot
Hi NG,
We’re blushing, thanks for the kind words! We've built Collection Pot to make group gifting simpler, kinder and more joyful. So happy to hear it hit the mark.
Come back any time you’ve got another reason to celebrate!💛
Warm regards,
Customer Success Team
Fees left right and centre
Fees left right and centre. No options for e gift cards. Used it to organise teacher Xmas presents but would not do again.
21 December 2025
Reply from Collection Pot
Hi Rachel,
Thank you for sharing your feedback! We’re glad you were able to organise the teacher Christmas presents, but we’re sorry to hear that the experience didn’t meet your expectations.
Our fees and optional tip are always clearly displayed, and tipping is entirely optional.
While we understand the importance of flexibility, we do offer a great variety of e-gift cards on our platform, which many users find useful for occasions like yours.
We’re sorry the service wasn’t the right fit this time, but we truly value your feedback as it helps us improve.💛
Warm regards,
Customer Success Team
A bit misleading
It was useful but I found it very misleading with the requests to add extra in respect of fees which didn’t exist (asked to donate addition £3 in admin fee but actually the admin fee was only 41p) They also deducted funds when I transferred the money to a bank account which I had to ask for back. They did return it immediately though.
21 December 2025
Reply from Collection Pot
Hi Emily,
Thank you for sharing your feedback.
We’re sorry to hear that your experience with Collection Pot didn’t meet your expectations. Our fees and the optional tip are always clearly displayed before payment, and opting out of the tip is designed to be quick and easy, we never want anyone to feel misled.
Tipping is entirely optional, with no mandatory charges; it’s simply a way for users to support a tool that helps save time on chasing payments, sending reminders, and managing spreadsheets.
We’d love to welcome you back whenever you’re celebrating another special occasion. 💛
Warm regards,
Customer Success Team
Very easy to set up and share to group
Very easy to set up and share to group. Liked that we could collect messages. Easy to convert to gift cards
21 December 2025
Reply from Collection Pot
Hi Emily,
Thanks so much for your kind review! We’re really pleased to hear everything went smoothly and that you had a great experience.
We’d love to be part of your next celebration whenever the occasion arises💛
Warm regards,
Customer Success Team
Reply from Collection Pot
Hi Becky,
Thanks for the kind words! We're all about making group gifting feel like a breeze, so we're really glad it was smooth sailing for you.
We’ll be here whenever you’re ready to celebrate again!💛
Warm regards,
Customer Success Team
Great idea 💡 easy to use and share and…
Great idea 💡 easy to use and share and instant withdrawal - meaning you can leave to pot open for longer. A bit cheeky at the end trying to take tips!
20 December 2025
Reply from Collection Pot
Hi Carly,
Thanks so much for the kind words! We’re all about keeping things simple and enjoyable, so it’s great to hear everything went smoothly.
Tipping is completely optional, there are no forced charges, just a small way to support a tool that saves time on chasing, reminders, and spreadsheet juggling.
We’d love to help you celebrate again whenever the next occasion comes around 💛
Warm regards,
Customer Success Team
Delayed Verification, delayed bank transfer and non-existent Customer Support
They took more than 24 hours to verify my account, which meant I could only transfer the money to my bank account two days after the collection pot had closed (the deadline I was given to buy a voucher for a colleague). When I finally made the transfer, it took a full day for the money to reach my bank account, forcing me to use my own money to buy the voucher, as it was my colleague’s last day in the office.
Throughout all of this, the chatbot stopped responding, even when I asked to speak to a human. I also tried reaching out to customer service by email, but I was ignored.
Really awful service. I was just lucky to have enough savings to cover the voucher in advance.
18 December 2025
Unprompted review
Reply from Collection Pot
Hi Francesco,
Thank you for sharing your experience!
We’re very sorry to hear how stressful this was, especially given the time-sensitive nature of your colleague’s gift.
We understand how frustrating it must have been to wait for account verification and the subsequent transfer, and that this impacted your ability to use the funds on time. This is not the smooth, reliable experience we want for anyone using Collection Pot.
We’re also sorry for the difficulties you had reaching our Customer Support team. It was a particularly busy festive period, which caused delays and unresponsive chats, but that doesn’t excuse the frustration caused, everyone deserves timely and helpful assistance.
While we can’t change what happened, your feedback is invaluable, and we’re using it to improve verification processes, transfer speed, and support responsiveness.
If you’d like us to look into your case directly, our team is happy to help at hello@collectionpot.com. Thank you again for your honest feedback! It helps us make Collection Pot better for everyone.💛
Warm regards,
Customer Success Team
Missing a star on trouble contacting…
Missing a star on trouble contacting someone to help . . PDF did not look good when printed . Collection was simple and easy to use .
19 December 2025
Reply from Collection Pot
Hi Natasha,
Thanks for taking the time to leave a review! We're glad that you find Collection Pot simple and easy to use.
We’re really sorry you didn’t receive a prompt reply at the time. It’s been a particularly busy festive period, but that’s no excuse, and we truly appreciate your patience. If you’re still waiting for help or feel you didn’t get the support you needed, please don’t hesitate to get in touch at 'hello@collectionpot.com'. We’ll pick this up straight away and do our best to make things right.
Warm regards,
Customer Success Team
Great way to collect contributions &…
Great way to collect contributions & messages, especially as we're a team that works globally. Would use again!
17 December 2025
Reply from Collection Pot
Hi Sam,
We’re blushing, thanks for the kind words! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
We’ll be here whenever you’re ready to celebrate again!💛
Warm regards,
Customer Success Team
Over 30 minutes waiting for a response…
Over 30 minutes waiting for a response nothing, very poor customer service.
Great idea but of you make a small mistake you will be waiting for a long time to get get help.
18 December 2025
Unprompted review
Reply from Collection Pot
Hi Ekram,
Thank you for your feedback!
As it’s a busy festive period, chat responses may take a little longer than usual.
Please feel free to email us at hello@collectionpot.com, we’ll be happy to help.
Warm regards,
Customer Success Team
Thoroughly recommend!
So simple to use, easy for everyone to access and getting funds at the end was such a quick process! Customer services were great too when someone put a donation into the wrong class pot! Would definitely use again and recommend!
18 December 2025
Reply from Collection Pot
Hi Kayleigh,
Thanks so much for the kind words! We've built Collection Pot to make group gifting simpler, kinder and more joyful. So happy to hear it hit the mark.
Come celebrate with us again whenever the occasion calls for it!💛
Warm regards,
Customer Success Team
Easy to set up and use
Easy to set up and use. Also easy to then use the money for whatever choice we had made.
18 December 2025
Reply from Collection Pot
Hi Karen,
Thanks so much for the kind words! We’re all about keeping things easy and enjoyable, so we’re thrilled to hear it all went smoothly.
We’d be happy to welcome you back any time you’re celebrating another special occasion.💛
Warm regards,
Customer Success Team
What is Collection Pot doing to justify taking your gift?
My wife set up a collection pot for my birthday gift without my knowledge . My friends and family very generously contributed to it, for which I was very grateful.
I wanted to express my gratitude so therefore sent a thank you message through the platform and also made a thank you video which I uploaded. Despite this, they both disappeared into the ether and were never sent on to the pot contributors. It took several days until I realised this so I did it again. This time, the thank you message was sent but the video, although uploaded, does not play.
All of this took time and effort but it seemed for nothing. I contacted Collection Pot through their online chat function . There’s never an answer and nobody replies. I therefore decided to email them. A couple of days later, I get a reply that shows the person hasn’t bothered to read my email and has given unhelpful generic advice.
And of course, for all of this they are taking a chunk of your gift. What do they offer for this commission? A clunky poorly functioning platform with no support.
29 November 2025
Unprompted review
Reply from Collection Pot
Hi N K,
Thank you for taking the time to share your experience! We’re really sorry to hear how disappointing and frustrating this was, especially around something as meaningful as thanking friends and family for a birthday gift. This is not the experience we want for anyone using Collection Pot.
It was a particularly busy festive period, which meant responses took longer than usual, but we recognise that not receiving replies, or receiving generic responses that didn’t fully address your issue, is frustrating and not good enough. Your feedback has been shared with the team so we can improve both response times and the quality of support.
Our fees help us maintain and improve the platform, but we fully appreciate that they need to be matched by a smooth experience and reliable support, and we’re sorry that we fell short here.
If you’d be open to it, we’d really welcome the chance to look into this properly and understand exactly what happened, our team can be reached at hello@collectionpot.com.
Thank you again for your honest feedback, it helps us improve.💛
Warm regards,
Customer Success Team
A great way to sort out contributions…
A great way to sort out contributions from a group of disparate people.
The design of the page could be slightly improved in terms of the categories and wording, ie some of.the important actions only had small words. Other than that all good
18 December 2025
Reply from Collection Pot
Hi Mrs C Larrea,
Thank you for sharing your feedback! We're thrilled you like the concept.
We built Collection Pot to be simple to use, but we understand that when something isn’t immediately clear, it can slow you down. Feedback like yours helps us keep improving the experience.
Just a friendly reminder for next time: if you need any help, you can reach us at 'hello@collectionpot.com', and we’ll get it sorted for you quickly.
Warm regards,
Customer Success Team
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