College Ave Reviews 

3,529
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 1,116 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the application process easy, with a smooth and efficient user experience. Many people praised the excellent customer service, highlighting the staff's professionalism, helpfulness, and quick response times. This support significantly eased the often stressful loan process. However, some customers expressed dissatisfaction with interest rates, often finding them higher than anticipated or advertised. A few people also felt initial quotes were misleading, with final rates differing significantly. Some reviewers reported occasional difficulties with customer support, including account access issues or being redirected.

What people talk about most

User experience

Reviewers mention positive feedback about user experience, highlighting the ease and speed of the application... See more

Price

Customers had ambiguous experiences with price, with many expressing disappointment over high interest rates,... See more

Service

Customers consistently note positive experiences with service, often highlighting the ease and efficiency of... See more

Customer service

Users describe positive interactions with customer service, highlighting helpful, patient, and knowledgeable... See more

Response time

Reviewers highlight positive aspects of response time, with many customers appreciating the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve worked with other companies for Student Loans for my son. The quickest response was given and when my son decided to do classes over summer semester I wasn’t sure we could get it accomplished. Ev... See more

Rated 5 out of 5 stars

The application process was simple and approval was quick. Communication during the process was good and I feel like I know how to handle things so far. No payments have been issued yet but I hope the... See more

Rated 5 out of 5 stars

When it came time to get a loan I had my mind made up that I was going through my credit union. Surely I would get the lowest interest rate given I'm established and have an Excellent credit score... See more

Rated 5 out of 5 stars

College Ave is so easy to use. The application process is easy to navigate and they walk you through the process the entire way. The approval of the loan came quick and they communicate with the Unive... See more


Company details

Written by the company

College Ave started with a big vision and a simple mission – take the stress out of paying for college so students can focus on preparing for a bright future. Now a leading fintech lending company, College Ave remains committed to using best-in-class technology and deep industry expertise to deliver practical and personal solutions that give young adults a running start on their roads to financial success. We offer best in class products with competitive rates and a customer-friendly experience from start to finish.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4k reviews

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4.5

All reviews

(3,529)

698 reviews in the last 12 months

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Rated 3 out of 5 stars

Rates are not as advertised.

The process is easy but I hate seeing all these advertisements for these great rates but when it comes down to it we’re paying 11.90%. Not anywhere near the 2-3% that’s advertised. I know that is a starting rate but I’d like to know if anyone actually gets a rate close to that. Our rate is terrible and really hurting these kids that are just trying to pay for their education.

19 June 2026
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Reply from College Ave

Jackie - Thank you for sharing your feedback. We strive to keep our rates competitive, but several factors determine the interest rate including both the applicant’s and cosigner’s credit in addition to the loan repayment option selected, and we provide all the details about the interest rate for the customer to accept prior to making the loan.

Rated 5 out of 5 stars

Fast approval when I needed it most

College Ave made a stressful situation a whole lot easier. I applied during a time-sensitive window, and they processed and approved my application remarkably fast, no drawn-out back and forth, no waiting around wondering where things stood. That speed was a tremendous help when I needed funding to come through on a deadline. The application itself was straightforward and easy to navigate, and the whole experience felt efficient and transparent from start to finish. Highly recommend if you need a lender that actually moves quickly when it counts.

11 June 2026
Rated 5 out of 5 stars

The process was kept simple for me

The process was kept simple for me. I did not have to go through intense red-tape. As it is, this process is already anxiety-inducing. CollegeAve really took care of that for me.

Thank you.

3 June 2026
Rated 1 out of 5 stars

Interest rates too high

I am having a hard time understanding the 12% interest that was applied to our loan this year.

Year 1, 6%. That is acceptable.

Year 2, daughter made mistake and applied for $40k not $20k and assigned 12%. I called for support to address before $’s were allocated and was told to just not use it all. We only allocated $20k and rate remains 12%. I was told we have to wait until graduation to adjust/re-settle.

This year didn’t see the rate until well into the application, another 12% on $20k.

I would like explanation, 12% on student loan is crazy.

9 June 2026
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Reply from College Ave

Stacy - Thank you for sharing your experience. We understand your concerns regarding interest rates and the cost of borrowing for education.

Interest rates may vary from year to year based on market conditions and the credit profiles of the applicants at the time of each application. While rates can change between loan periods, we strive to keep our rates competitive.

We appreciate you sharing your experience and encourage you to contact our team directly if you would like a more detailed review of your loan terms and rate determination.

Rated 1 out of 5 stars

Had an approved loan

Had an approved loan; University of Iowa took awhile to certify, got an email stating the loan was no longer approved. Could not speak to anyone and there is no reason it would have been dropped. Disgusted. Will ensure all avoid.

5 June 2026
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Reply from College Ave

Douglas - Thank you for sharing your feedback. We understand how frustrating it can be when a loan application does not move forward as expected. We would be happy to speak with you to review the application outcome and answer any questions you may have. Please call us at 844.422.7502 at your earliest convenience.

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