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Collett's Mountain Holidays Reviews 

332
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable local guides who make walking routes engaging and tailored to individual abilities. The trips are described as extremely well organized, featuring fantastic scenery, wonderful food, and charming regional locations. Travelers consistently note that the hosts and support staff are exceptionally welcoming and attentive throughout the journey. Some reviewers were not happy with certain hotel accommodations, mentioning specific issues like firm beds or basic room amenities. Despite these occasional drawbacks, people still deeply enjoyed their scenic walking adventures, beautiful landscapes, and successful holiday arrangements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their extensive knowledge,... See more

Service

Clients share positive opinions on service, highlighting the well-organised booking system and comprehensive... See more

Location

Users describe positive interactions with location, highlighting the stunning scenery and wonderful settings... See more

Holidays

People report positive experiences with holidays, highlighting well-organised booking systems and very useful... See more

Quality

Customers had positive experiences with quality, highlighting that accommodation and food were consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We enjoyed every aspect of this holiday. Wonderful walks great variety and having the free bus pass made life easy, also the z.pass was worth buying as cable cars were then free plus a bonus boat trip... See more

Company replied

Rated 5 out of 5 stars

Really great booking experience, we booked fairly late so lots of the hours were booked up. They tweaked the itinerary to find us a place, all lovely places to stay in different ways. The only feedbac... See more

Company replied

Rated 5 out of 5 stars

Our first walking holiday with Collected, and we were very impressed. Very well organised and great in-resort staff. The walking pack with aps and seacriptions of suggested walks was excellent, and wo... See more

Company replied

Rated 5 out of 5 stars

Really enjoyed our holiday in Erhwald, Austria. Great walking pack provided, guides available in the evenings to discuss walks. Hotel was great, food lovely. Would highly recommend Collets mountain... See more

Company replied


Company details

  1. #70 of 146 best companies in Tour operator

Written by the company

Collett's Mountain Holidays, your gateway to unparalleled walking & skiing adventures in Europe’s finest landscapes.


Contact info

4.8

Excellent

TrustScore 5 out of 5

332 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(332)

166 reviews in the last 12 months

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Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! As first time hikers Penny was a great guide, who understood and made accommodations for all levels of hikers. We met some beautiful people and had lots of fun and laughs. The Dale are stunningly beautiful. East field lodge very homely and comfortable.

25 May 2026
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Reply from Collett's Mountain Holidays

Hi Andrea - Thank you so much for taking the time to leave us a review. Always great to read that people have had a wonderful experience with us on their walking holiday.

Rated 5 out of 5 stars

Excellent week, just as described

The holiday information and booking process is excellent, we were able to reserve our spot and then sort out our flights.
Everything in Spain was as described and ran perfectly on time. The apartment was modern, clean and in a great location with very good facilities.
Gustavo the hotel owner was a bundle of energy, seamlessly looking after UK and German guests side by side.
Mick the Collett’s walking guide was the star of the week, he was very clear about the itinerary and what was needed in terms of food and water and careful to ensure the walks suited everyone. As a “local” he was full of information about the area.
A real asset to the company.
The hotel staff were also excellent, special mention to Daniella who smiled all week.

25 May 2026
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Reply from Collett's Mountain Holidays

Hi Nigel. We love reading reviews like this where guests have had such an excellent holiday with us, with all of the Collett's touchpoints working well to deliver you the best walking holiday experience in Andalucia. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

A very well organized tour. Beautiful walks.

A very well organized tour and absolutely stunningly beautiful walks. Our guide, Penny, managed the group like I’ve never seen before - those of us that wanted to walk faster and more were accommodated as were the few that wanted to walk less. Penny took us to places you would never find on your own and created experiences (Jenny’s farm visit was the highlight) that created memories for a lifetime. The logistics are completely taken care of you just have to walk!

25 May 2026
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Reply from Collett's Mountain Holidays

So great to read your review and see what a great time you had with us on our guided walking holiday in the Yorkshire Dales. We really appreciate you taking the time to leave a review, and we hope you'll consider us for your next walking holiday :)

Rated 5 out of 5 stars

Very well organised throughout

Very well organised with good communication, information,
walking routes and accommodation.
What more could you want?

10 May 2026
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Reply from Collett's Mountain Holidays

Hi Terence. So good to hear that you had a great holiday with us. Thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

A great guide and a week of beautiful…

A great guide and a week of beautiful walks. May is the best time to visit because of the flowers in that area of Spain.
Collets are a well organised and receptive holiday company.

18 May 2026
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Reply from Collett's Mountain Holidays

Hi Nicky. Thank you so much for taking the time to leave us a review. It's great to read that you had fantastic week of walking in Andalucia with us :)

Rated 5 out of 5 stars

These guys are one of the best.....they…

These guys are one of the best.....they go more than an extra mile to find what your looking for. We didn't book in the end due to logistics but will do next time if we head back to the Dolimites.

Thank you!

12 May 2026
Unprompted review
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Reply from Collett's Mountain Holidays

Thanks for your kind feedback. Please don't hesitate to get back in touch when you're next considering a walking holiday.

Rated 5 out of 5 stars

Guide was personable and could not be…


Guide was personable and could not be bettered. Did have difficulty logging into my account with them.
Accommodated is in all respects, transport and accommodation in particular.Enjoyed eating breakfast outdoors.

4 May 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, and great to hear that you enjoyed your walking holiday with us!

Rated 5 out of 5 stars

wonderful authentic experience

Great holiday. Superb location. Accommodation was good and had fabulous views. Great food choices. The walks were wonderful. Excellent guide. And the add ons, like a trip to a bodega, and lunch in the hills in a fabulous bar/cafe/restaurant were the icing on the cake. Also had great company in the other guests. Thoroughly recommend this as a wonderful authentic experience which immerses you in Andalucia .

25 April 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave such a lovely review, Lynne. Sounds like you had a fantastic time walking in Andalucia with Mick and Co :)

Rated 5 out of 5 stars

Stunning

Great guiding, amazing food, stunning scenery

4 May 2026
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Reply from Collett's Mountain Holidays

Do good to hear that you had such a great time with us. Thanls so much for taking the time to leave a review.

Rated 5 out of 5 stars

Fabulous holiday

Great communications from start to finish. Whole holiday very well thought out by Collettes. Would definitely recommend this company.

27 April 2026
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Reply from Collett's Mountain Holidays

Thank you so much for taking the time to leave us a review, Gail. We're delighted that you had a great time!

Rated 3 out of 5 stars

Collioure to cadaques

We’ve already submitted a thorough survey and a letter to Dee. We liked the route. The hotels were well selected. The breakfasts were fabulous and the dinners filling. That said, the package of materials we received failed on many counts. The French map was the wrong scale. The daily maps were put canid focus. The directions were often incomprehensible. And the apps were frustrating with the first one non functional and the second one incorrect or incomplete in many ways.

27 April 2026
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Reply from Collett's Mountain Holidays

Hi Robert. It's obviously disappointing to read that not all aspects of your holiday with us were up to your expectation, so we can only apologies for this and continue to work on all elements to provide the best walking holidays available. Thanks for talking the time to review, I can ensure you that we take all feedback very seriously, and will be working to further improve the walk information for this holiday.

Rated 4 out of 5 stars

Andalucian Walking

Excellent walks with a very knowledgeable guide. The hotel was very basic with indifferent service. A beautiful area with many pretty villages. We would like to go back but not to the same accommodation.

27 April 2026
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Reply from Collett's Mountain Holidays

Thanks for taking the time to leave us a review, Chris. We're glad you had a great time, but obviously disappointed by your comments on the accommodation.

Rated 5 out of 5 stars

Great holiday

Good communication throughout the process, excellent accommodation and good walks, guided by the app

20 April 2026
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Reply from Collett's Mountain Holidays

Thanks so much for your kind review. It's fantastic to hear you had such a great walking holiday with us :)

Rated 4 out of 5 stars

Great venue

Great venue
Excellent management
Generous wine provision
Food average

20 April 2026
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Reply from Collett's Mountain Holidays

Thank you for your review, Richard. Really disappointing to hear that your experience with the food was only average, as we select partner hotels in part based on the quality of their food provision.

Great to hear that you enjoyed the holiday as a whole!

Rated 5 out of 5 stars

Agri Turismo Al Rigo is wonderful.

Agri Turismo Al Rigo is a wonderful place in a wonderful setting
There is always hot water even when everyone else is showering. The staff and the Collett's guide, Tao were excellent and the walks well judged and the transport when required was just the job.

20 April 2026
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Reply from Collett's Mountain Holidays

So great to hear you had a wonderful walking holiday with us in Tuscany, and thank you so much for taking the time to leave us a lovely review. Fingers crossed you get the opportunity to travel with us again.

Rated 5 out of 5 stars

South Georgians

Friendly and comfortable

20 April 2026
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Reply from Collett's Mountain Holidays

Thank you for your kind review, Dorothy :)

Rated 5 out of 5 stars

Overall excellent holiday

Overall excellent holiday. Tea and coffee making facilities in bedroom would help

10 March 2026
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Reply from Collett's Mountain Holidays

Hi John - Thank you so much for taking the time to leave a review, and great to hear you had an excellent time. We absolutely take your feedback on board, but it's sometimes quite tricky to have an impact as it's a very British request, and the hotels have visitors from all of the world. We'll continue to fight for a great cup of tea, though.

Rated 5 out of 5 stars

Great hotel and food

Great hotel
Brilliant food
Excellent snow shoe guiding

30 March 2026
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Reply from Collett's Mountain Holidays

Great to hear you had an excellent experience on your snowshoeing holiday with us in the Val Aurina. Thanks for taking time to leave a review.

Rated 5 out of 5 stars

A Dolomites Ski Safari…

The ski guide was very considerate of my own, and the group's skiing ability, and gave clear instructions, ensuring that this was enjoyable for all.

The restaurants,food, and accommodation were excellent.

17 March 2026
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Reply from Collett's Mountain Holidays

Hi Andrew. So great to hear that you and the group had a great ski safari in the Dolomites. Thank you so much for taking the time to leave a review.

Rated 5 out of 5 stars

Alex martini, our guide is the best

Alex our guide made our 6 day ski safari the best. He coordinated all the transportation and sleeping accommodations plus he was fun to ski with in less than ideal snow conditions. He was able to laugh and smile with 8 strangers with varying ski abilities and personalities.

8 March 2026
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Reply from Collett's Mountain Holidays

Hi Victoria. So great to hear that you and your party had such a fantastic ski safari with us in the Dolomites. Thank you so much for taking the time to leave us a review!

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