Colorado Pen Reviews 2,817

I have had several orders with Colorado Pen and have always been satisfied with the craftmanship and products.

Order was delayed in being fulfilled and shipped. Order was incorrectly engraved and the “free refills” that they said they were including to make up for the delay in shipping were not included. Called their customer service number and was asked to ship back the order and send a copy of their email about the free refills. Very disappointed in the whole experience with this company.

A wonderful website for those of us who love and NEED fine writing instruments. Lots of specials and a very large inventory, no matter what your tastes. Educational as well. Thank you!

First time using you. Will see how well the refills work.

I ordered the Waterford Converter per the advice of a representative for my 5280 Aspire Fountain pen and it did NOT fit. Luckily I ordered the Mini Ink Converter which DOES fit. Representative incorrectly advised purchase of a product that was incompatible and a waste of money. Please correctly advise customers on converter compatibility in the future. I will not bother returning the incompatible converter as it is a waste of time and I have already wasted $7.50 on it.

Site easy to navigate while shopping. Generally a good experience.

good service,good product that I use,fair and honest pricing,..what else do you need

Rapid delivery. Exactly as described.

Had issues with getting answers via email from Colorado Pen regarding a recent order. I finally called and learned that they were having issues with a new system they purchased and it was creating havoc throughout the system. It would have been nice if they had sent out an email alerting their long time customers of the issue but with that said the individual I talked to was extremely helpful and apologetic. She immediately addressed the issue and made sure my order was sent out so I could receive it in a timely manner. Kudos to her and her efforts. For this, I give 5 stars.

Good, but very slow.

I love how smooth the Parker ballpoint pen writes ! I’ve always thought so for a long time! Your order arrived very quickly and was packaged really well. I’ve ordered fountain pen cartridges before from you and they were excellent! Thank you!

Great pen site. I wish they still had a physical store in Illinois.

It was very easy to order from Colorado Pen. It was shipped quickly and securely. I will buy from them again.

Great customer service and a good selection of pens, inks, and refills. I have bought a number of pens here and have consistently gotten timely delivery. I recommend Colorado Pen to friends and family and will continue to shop with them in the future.

Always received outstanding customer service and value.

Great refill ink cartridges for fountain pens under Colorado Pen brand. However, the perm blue and black did not seem to be available (couldn't find) so I ordered a different color blue (2 actually). Shipping was fast arrived in a few days via USPS.

Billi, went above and beyond to inform me of status and provide an alternative. Thanks.

Not actually any friction, but I consider the service to be below average.
I ordered five Waterman ballpoint refills on 2/10/2018. On 2/11 I received an email stating Colorado Pen did not expect to receive the refills in their stock until 2/20. I was to reply to the email if I was out of ink and would like for them to send one refill immediately. i replied that I was out of ink and requested one refill be shipped immediately. On 2/12 I received a reply email that a refill was being shipped that day. The next day I received an email stating that it was shipped on 2/13. I finally received the one refill on 2/17. That is not "immediately" to me.
Today is February 20. I have received no more communication from Colorado Pen concerning the other four refills. I just logged into my account, and my order is still "Processing." I am not impressed by the "service" from Colorado Pen.