Carwiz by Colusa Rent-a-Car at Tampa…
Carwiz by Colusa Rent-a-Car at Tampa International Airport. • Undisclosed mandatory charges: The total cost at the rental counter was nearly double the price quoted at the time of booking. These fees were not clearly disclosed during the reservation process.
• Excessive shuttle wait: We waited approximately 40 minutes at the airport for the rental company’s shuttle.
• Unsafe and unacceptable first vehicle: The initial car provided was heavily dented and scratched and made loud mechanical noises, making it unsafe to drive. We were forced to return and request a replacement.
• Unprofessional customer service: Staff were consistently rude and unhelpful. There were multiple other customers in the office actively complaining about similar issues.
• Lack of communication: We were unable to reach the company by phone and were instructed to use WhatsApp for assistance, which is not an appropriate or reliable primary customer service method for time-sensitive travel.
• Return process confusion: We returned the vehicle on time and handed the keys to the person present as we were rushing to catch the airport shuttle. We were given no confirmation that the return was complete and were later told the individual “did not work there,” which is extremely concerning and unprofessional.