Flooring & More Carpet One Floor & Home Reviews 4

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3.4

Construction company

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Company details

Information provided by various external sources

Flooring & More Carpet One is a full service flooring retailer, from hardwood to tile, luxury vinyl flooring (LVF) to laminate and carpet to rugs. But we are so much more. We offer kitchen and bath design and installation supported by our in house designer. Come see us with your home project...we've got you covered!

Contact info

4848 River Road, 31904, Columbus, GA, United States
762-359-0838
www.columbuscarpetonecolumbus.com

3.4

Average

4 reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jul 12, 2017

Horrible

Horrible. Wish we had never entered the store.

12 July 2017

Unprompted review

Reply from Flooring & More Carpet One Floor & Home

Jul 13, 2017

Hi, Thomas. We’re sorry to hear you’re dissatisfied. As we discussed, we are in the process of training new sales members and we acknowledge our sales professional made a mistake. In fact, she made a couple. Your “estimated” shipping date for your ordered flooring was incorrect due to the impeding July 4th holiday weekend; however, she also gave you two “stacked” discounts with a promotional price plus an additional military discount that surpasses what we ordinarily offer which would have been the greater of the two but not both. We understand the detriment of over promising and under delivering which is why we offered to deliver the flooring to you for your convenience. We appreciate your feedback and will ensure constant training so this does not happen again. If you have any more questions or would like to further discuss, you can contact us again at 706-324-4500.

Apr 4, 2017

In spite of a few obstacles due to …

In spite of a few obstacles due to manpower shortage and a few communications mix-ups, a strong recovery was made to get my flooring installed within my scheduling limits. The owner showed that he is vested in the quality of not only the product he is selling, but the service provided with it. As far as the guy that did the actual installation...he is the company's strongest asset and I hope they realize that and do everything they can to put 'that best foot' forward. His expertise and work ethic were so good, whatever shortcomings that preceded were easily forgiven.

4 April 2017

Unprompted review

Reply from Flooring & More Carpet One Floor & Home

Apr 5, 2017

Raymond,

First off, thank you for leaving a true and honest review. We're glad we were able to smooth out the communication mix up in the beginning and ultimately accommodate your flooring needs in a timely manner. As always, our end goal is to ensure your satisfaction and we couldn't do it without the help of great installers like Cory Reed! He has been a great asset to the company and we'll be sure to share this comment with him. Your new wood plank ceramic tile flooring looks very sharp! Please let myself or any of our team members at Flooring & More know if you have any questions.

-Al

Nov 18, 2016

Great service

Great group of people

18 November 2016

Unprompted review

Reply from Flooring & More Carpet One Floor & Home

Nov 18, 2016

Hi Shane,

Thank you for taking a moment to review Flooring & More Carpet One. Please let us know if there is anything else we can assist you with. Hope to see you again!

-The Flooring & More Carpet One Team

Sep 23, 2016

Owner involvement

Al is involved in all phases of the business and keeps his eyes on all phases in order to benefit the customer. Thanks for a great job.

23 September 2016

Unprompted review

Reply from Flooring & More Carpet One Floor & Home

Oct 4, 2016

We're very happy to hear this, Al! Please let us know if there is anything that we can help you with in the future!

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