A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more
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The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more
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The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very... See more
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My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They... See more
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Company details
Written by the company
Comfomatic provides its service across the whole of mainland UK, supplying high-quality adjustable beds, rise and recline chairs, and bath lifts designed to bring greater comfort, independence and peace of mind into the home. Whether you are struggling to get a better night’s sleep, finding it difficult to relax comfortably during the day, or missing the simple pleasure of enjoying a warm bath safely, Comfomatic is here to help you find the right solution. With many products delivered directly from stock, our white glove delivery service, and all beds and chairs supplied with a five-year warranty that even covers most types of accidental damage, it is easy to see why so many customers say peace of mind comes as standard with every Comfomatic product. From your initial enquiry through to demonstration, delivery and aftercare, our aim is to provide a level of service and product quality that gives every customer confidence from start to finish. At Comfomatic we deliver a standard of service and product that we believe is second to none.
Contact info
15 Turnstone Business Park, Mulberry Avenue, WA8 0WN, Widnes, United Kingdom
- 01515591140
- consumer@comfomatic.com
- www.comfomatic.com
4.5
Excellent
259 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 1 week
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Scamming old people out of their money
My parents were cold called at the door by a salesman who smarmed his way into the property and proceeded to con my elderly parents out of over £6000 for a piece of rubbish SINGLE electric riser bed that i can easily find from any reputable online bed store for less than a 1/5 of the price.
I really wish my parents had told me how much they had spent on this bed when they first purchased it in 2023.
It has since developed faults and when my father uses it, it has a mind of its own and closes the legs and back. This has caused him to fall out of bed on the same day he got home from hospital for stroke related symptoms. My father had a stroke a few years back and has suffered with mobility issues since. I assume when they purchased this bed they did so because they were sold the dream by a slick saleman who promised them everything and then proceeded to empty their bank account.
When contacted today to discuss this, i have been made aware that to send out an engineer to investigate the faults will incur a £150 charge if found to not be a manufacturing fault. I can bet my last penny it just wont be.
To add a final insult, when i asked about how to make a complaint to the company i was told to write it. No way to do it over the phone.
i hope the calls are recorded
DO NOT USE!!!!!
*** Thanks for the reply and to categorically deny your avoidance of doubt comment. My parents would never have contacted you to make an appointment as they wouldn't even know how. It was a cold call knock on the door. They have confirmed this to me. I know who i believe
14 January 2025
Unprompted review
Reply from Comfomatic
Dear James, thank you for your feedback and we are sorry that the service we have offered has fallen short of your expectations. We offer all consumers one of the most comprehensive warranties in the market today. The warranty covers product failure due to defective materials or workmanship and in some cases against accidental damage. We have no difficulty honouring our warranty offering to our consumers. Our warranty does not cover user error nor does it cover accidental damage unless included. From the information provided by you our team have offered for an engineer to attend, and we have informed you that if there is not a fault with the product the engineer visit would be chargeable. This is absolutely standard commercial practice and does not in any way indicate that we would in some way fail to correctly honour our obligations to your parents. We would strongly recommend that you book the engineer appointment because if there is a fault with the product it needs to be resolved for your parents. We can assure you that if there is a fault with the product that is covered by the warranty, there is no question of any charge being raised. Finally and for the avoidance of doubt, during our sales process we do not simply turn up at a customers home, all of our in home presentations occur by appointment only. Once again, thank you for your feedback and we hope that this clarifies the situation.
Surinder the rep was very polite and…
Surinder the rep was very polite and informative a nd explained the whole process of what the bed does. The delivery drivers installed the bed thank you.
14 January 2025
Unprompted review
Reply from Comfomatic
Dear Mrs black, many thanks for this great feedback, we wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.
Excellent service
Excellent service, saw a consultant on Saturday, he came back to see us on Monday, we were so impressed with the product we ordered it then and there, it was delivered on Tuesday!! How about that for service. John and Dave installed our new bed in no time at all taking away our old Adjustamatic (35 + years old) They were clean and tidy and nothing was too much trouble for them. Many thanks for a great job guys.
7 January 2025
Unprompted review
Reply from Comfomatic
Dear Malcom many thanks for this amazing review. We are so glad our team exceeded your expectations. We wish you many nights of deep refreshing sleep on your call new Comfomatic Sleep System.
VERY HAPPY WITH PRODUCT AND WITH…
VERY HAPPY WITH PRODUCT AND WITH INSTALLATION
7 January 2025
Unprompted review
Reply from Comfomatic
Dear Stephen, thanks for the feedback it is much appreciated. Enjoy your all new Comfomatic sleep system.
Dave and the lad did a great job
Dave and the lad did a great job. 10/10.
24 December 2024
Unprompted review
Reply from Comfomatic
Dear Abigail many thanks for the feedback it is much appreciated.
Very professional in the way they kept…
Very professional in the way they kept us informed at every step of the process from presentation to delivery and assembly.
19 December 2024
Unprompted review
Reply from Comfomatic
Dear Jeff, thanks for the amazing feedback it is very much appreciated.
Absolutely amazing service
Absolutely amazing service. Mikey took our old bed apart and installed the Comformatic Dual King Size for us. Did absolutely everything for us including setting up the app to control the bed from our phones. Given we only ordered the bed yesterday evening, now looking forward to the best night's sleep for years.
13 December 2024
Unprompted review
Reply from Comfomatic
Dear John, thanks so much for the amazing feedback, it’s great to hear our teams are delivering the service our customers deserve. We wish you many nights of deep refreshing sleep on the all new Comfomatic Sleep System
John and Dave were really great guys…
John and Dave were really great guys very friendly and a fantastic service x
Thank you comfmatic
10 December 2024
Unprompted review
Reply from Comfomatic
Dear Debra many thanks for the feedback it is vey much appreciated.
REALLY GREAT SERVICE ,John and Dave…
REALLY GREAT SERVICE ,John and Dave known their job well. Fitted the bed efficiently and took or old one away
10 December 2024
Unprompted review
Reply from Comfomatic
Dear Theresa many thanks for the great feedback, we wish you many nights of deep refreshing sleep on the all new Comfomatic Sleep System.
Talked themselves into my elderly
Talked themselves into my elderly, vulnerable relatives house. Luckily my relative contacted myself whilst the salesperson was still present and they were duly asked to leave. I was asked first for myself to come around for a presentation. There is a no cold caller sign on the door. I am surprised these selling techniques are still legal.
3 December 2024
Unprompted review
Reply from Comfomatic
Dear Ed, thank you for the feedback. I am unable to trace this visit from the info provided so would invite you to contact our customer service team on 01515591140 so that we can discuss this case. From the info you have provided I would first of all reassure you that we don’t just arrive at consumers homes. For our representative to attend an appointment would have been made. Due to the nature of the products we sell we regularly come into contact with consumers of age who may lack capacity or have characteristics of vulnerability that mean we have to take special steps to protect that consumer. If this occurs our team will ask if a member of the family can be present for the visit and if that does not happen we will not proceed with the visit, or if it is detected during the visit and a family member cannot be present we will leave. I hope you will appreciate that vulnerability is something that may not be immediately obvious and may not be identified during the booking of an appointment, but our team take this very seriously.
From the content you have published it sounds like the representative identified the vulnerability and acted correctly by asking for a family member to be present. If you would like to discuss this further please don’t hesitate to call us.
John and Dave where great Mikey came…
John and Dave where great Mikey came with the bed and fitted with help from the other. Mikey put it up fast. John gave a me the demo. It a XDEMO but it does
not look like one cannot wait to go to sleep to get to sleep tonight
20 November 2024
Unprompted review
Reply from Comfomatic
Dear Malcom, many thanks for the great feedback it is very much appreciated. Please enjoy your Comfomatic Memory 2800 sleep system.
From start to finish our experience…
From start to finish our experience with Comformatic was beyond excellent. Richard came and spent enough time to demonstrate and answer all our questions about the product (in our case a chair) The chair was delivered next day by John P and Mikey who were pleasant and friendly and so helpful. They even packed up our old sofa to be refurbed and recycled. All in all a brilliant purchase happily made even better by the representatives of their company.
8 November 2024
Unprompted review
Reply from Comfomatic
Dear Sophie thank you so much for this wonderful feedback. We go to work each day to positively impact people’s lives, it is so heartwarming to hear our team delivered on our mission statement .
Happy with my new bed
Happy with my new bed . Looking forward to my first Thank you Comfomatic.
6 November 2024
Unprompted review
Reply from Comfomatic
Dear Keith, thanks for the feedback, we wish you many nights of deep refreshing sleep on the all new Comfomatic Sleep System
my experiance is not good as if i dont(which i didnt) purchase the bed no reward
my experiance is not good nothing worse than not honouring the deal/promises that where made. I had a telephone call , arranged a visit , had the visit (longer than i expected) i was informed that there was a demonstration and a chat about there product ....but not quiet the experiance ...when the guy finished he was on the phone to his office and within 10 mins i was told they could offer the bed around £6000 ...i said no way i could afford that the next offer £5000.... with that I was eventually given the sleep survey too fill in and return ..when they recieved it i would recieve a letter detailing how to claim my voucher.....that never arrived.. heard nothing from them again until approx 2 years after another phone call with the same offer ...the long story was said again...still no follow up...till 4 months ago another phone call same story ....still no follow up call.....till last thurs(31/10) another phone call who gave me the number to contact them .....same story ..still no follow up Itelephoned today (4/11/24/) only to be told ......its too old .and basically as I did not contact them before the time.................its my fault they (comfimatic) didnt /haven't sent the voucher ...............hence I would not recommend this firm as after its MY FAULT they can not fulfil the offered reward
4 November 2024
Unprompted review
Reply from Comfomatic
Dear Tracy, thank you for your feedback, as a business we really did appreciate the time that people took to tell us about their sleep. At the times we ran this exercise we issued many thousands of pounds in vouchers to consumers that had returned the survey, there is therefore no reason why we would not fulfil your promotion had it been received and had it been properly completed. To be properly completed the survey needed to be fully completed and returned to us within 28 days of completion, from the records we hold we have been unable to trace you returning a properly completed questionnaire, because the questionnaire was not received there was no trigger to send the letter and the voucher. I hope you can understand why we had to stick to the terms of the offer and so were unable to assist you on this occasion.
They bullied us into making an…
They bullied us into making an appointment we didn't want. Then they didn't confirm it as they said they would. The guy (very nice guy from Cape Town) showed up and he got the office to speak to me. The guy in the office lied about me confirming the appointment. Not a company to trust...
26 October 2024
Unprompted review
Reply from Comfomatic
Dear Angus, thank you for the feedback. As a business we aim to positively impact customers lives and we work very hard at delivering an exceptional customer experience. We are therefore very sorry that you have felt the need to leave this feedback. We treat all feedback, good or bad, as an opportunity to learn and to enhance the way we interact with our customers and prospective customers. What you have described is not conduct we would expect from any member of our team and so we are currently investigating this matter and will revert to you once we have concluded that investigation. Thanks again for the feedback.
john p/john k 5 stars servive very…
john p/john k 5 stars servive very freindly very helpful.highly recomendede
23 October 2024
Unprompted review
Reply from Comfomatic
Dear Mrs Jeffry thanks for the great feedback. It’s good to hear the team are delivering the service we want our customers to experience.
The excellent service received by John…
The excellent service received by John P and John K
23 October 2024
Unprompted review
Reply from Comfomatic
Dear Mr Topham, thanks for the great feedback , pleased to hear the team delivered the standard of service our customers deserve.
Very good, 😊
Very good 😊. Rep was very helpful and fitting team where good. I love my chair and cannot wait to go sleep on my new bed
23 October 2024
Unprompted review
Reply from Comfomatic
Thanks so much for this great feedback and for your repeat custom. It’s great to hear that the team and the products are delivering such a positive experience
Lovely gents very friendly n polite
Lovely gents very friendly n polite. Talked me though it very well. 10 out of 10 for customer service. John P and Nick
19 October 2024
Unprompted review
Reply from Comfomatic
Dear Gavin, thanks for the great feedback, we wish you many nights of deep refreshing sleep on your new Comfomatic adjustable bed
The rep was so helpful over witch chair…
The rep was so helpful over witch chair to get I did not know I could get the VAT off the chair and saved money. The driver see the step going to the house and went white as a ghost. But they did the job with a smile. The chair is so good and it’s going to make my way of life better for me thank you so much comfomatic for going beyond and more
17 October 2024
Unprompted review
Reply from Comfomatic
Dear Sandra thanks so much for the amazing feedback. It’s great to hear we have exceeded your expectations. Enjoy the rest of your life in your new Comfomatic HLL chair.
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