Comfomatic Reviews 259

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, polite, and professional demeanor, highlighting their helpfulness and clear explanations of products and services. Many consumers are highly satisfied with the quality of the products, finding them comfortable and beneficial for their well-being, often exceeding expectations. The delivery service is frequently commended for its speed, efficiency, and the helpfulness of the delivery teams, who often assemble products and remove old items without extra charges. However, some people mentioned experiencing high-pressure sales tactics and feeling rushed into purchases, with concerns about the sales process being too long or pushy. A few other people also felt that certain products were not suitable for their needs or had issues with comfort, such as mattresses being too soft.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Product

Consumers generally express high satisfaction with the product, particularly highlighting the comfort and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the overall... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently praising the politeness, friendliness,... See more

Quality

Customers had positive experiences with quality, with many expressing satisfaction with their beds,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A reliable company that provides quality beds! Having had other reclining type of beds this is by far the best. All Comfomatic staff are friendly and business like, thank you to Mikey and John who... See more

Company replied

Rated 5 out of 5 stars

The representative who came to demonstrate the product was called Neil and he was absolutely amazing. He was friendly, polite and explained everything in terms I could understand. He also explained... See more

Company replied

Rated 5 out of 5 stars

The two chaps very nice and answered any question we had. Could not fault the service and showed us how to operate bed. Absolutely stunning bed, so pleased, far exceeding any expectations. Alison very... See more

Company replied

Rated 5 out of 5 stars

My experience was very great from Comfomatic the members are very polite,friendly, respectful and good manners ..They fully explained everything to you and demonstrated how to use your purchase..They... See more

Company replied


Company details

  1. Mobility equipment supplier
  2. Bed shop

Written by the company

Comfomatic provides its service across the whole of mainland UK, supplying high-quality adjustable beds, rise and recline chairs, and bath lifts designed to bring greater comfort, independence and peace of mind into the home. Whether you are struggling to get a better night’s sleep, finding it difficult to relax comfortably during the day, or missing the simple pleasure of enjoying a warm bath safely, Comfomatic is here to help you find the right solution. With many products delivered directly from stock, our white glove delivery service, and all beds and chairs supplied with a five-year warranty that even covers most types of accidental damage, it is easy to see why so many customers say peace of mind comes as standard with every Comfomatic product. From your initial enquiry through to demonstration, delivery and aftercare, our aim is to provide a level of service and product quality that gives every customer confidence from start to finish. At Comfomatic we deliver a standard of service and product that we believe is second to none.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

259 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

They were both great very helpful show…

They were both great very helpful show me how to use the bed.

12 June 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Vivienne, many thanks for your feedback it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

I happy with my new chair

I happy with my new chair, great service by sales man. Thank you the two delivery drivers for installing my new chair and moving my other chair.

7 June 2025
Unprompted review
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Reply from Comfomatic

Dear Wileen, many thanks for the great feedback, we wish you many days of rest and relaxation in your all new Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

good service from rep

good service from rep, nicely explained by delivery drivers installers.

5 June 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Many thanks for the great feedback it is very much appreciated.

Rated 1 out of 5 stars

Praying on the old and vulnerable

Turned up at my nans house trying to sell her a bed she doesn’t need.
Praying on the elderly, my nan doesn’t use technology so turn up at the door and chat there way in.
Then post a leaflet for her to complete, the bed was advised £8000 trying to scam the old people

28 May 2025
Unprompted review
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Reply from Comfomatic

Dear Styc, thank you for your feedback. We have not been able to trace our visit to your grandparent from the information in this review. I would be grateful if you could contact our customer service team on 0151 559 1140 so that we can investigate your concerns. As a general point we only visit customers by appointment and so would never just turn up at a customers home.

Rated 5 out of 5 stars

I have got my new bed

I have got my new bed, good service from the sales rep. great service from delivery driver's as well.
thank you very much.

29 May 2025
Unprompted review
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Reply from Comfomatic

Dear Barbara, Thank you for the great feedback, it is very much appreciated. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Brilliant

Unbelievably the whole process from meeting the consultant to having the bed installed was TWENTY TWO hours! I imagine that is quite unusual, however.

Following just the demonstration yesterday I am still in much less pain and slept for 9 hours, double the normal amount. I was sceptical about the mattress having a whole body massage function but it was that which convinced me it would be a very sensible purchase.

Yes, on the face of it my bed was quite expensive, but worth every penny given its benefits. If I could, I would buy one for all my family members.

All the staff were lovely, polite, knowledgeable and quite rightly passionate about their products

Would give them 10 stars if I could

24 May 2025
Unprompted review
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Reply from Comfomatic

Dear Lucy, many thanks for this amazing feedback it is very much appreciated. Its great to hear that the team and the Comfomatic Sleep System, has met and exceeded your expectations. We wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

Very good both delivery and…representative

Very good both delivery and representative

7 May 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Anthony, many thanks for the great feedback. It is very much appreciated. We wish you many days of rest and relaxation in your all new Comfomatic Ultra High Leg Lift Chair.

Rated 5 out of 5 stars

Service very good and help full coudnt…

Service very good and help full coudnt di enough for me thank you.

9 May 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear David, many thanks for this very kind feedback. We wish you many nights of deep refreshing sleep on your all new Comfomatic Sleep System. Enjoy!

Rated 5 out of 5 stars

Very pleasant and polite

Very pleasant and polite. Wiell pleased over all.

9 May 2025
Unprompted review
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Reply from Comfomatic

Dear Diane, thanks for the feedback. We do appreciate your custom and we wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

We have a bed and 2 chairs they are…

We have a bed and 2 chairs they are very good with all sorts of settings today service chap that called to servies the appliances was very good

8 May 2025
Unprompted review
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Reply from Comfomatic

Dear Mrs Seal, I can see that you have been enjoying your Comfomatic Sandringham bed since 2022 and your chairs since 2023. Its great to hear that you are such a satisfied customer. We wish you many more nights of deep refreshing sleep, coupled with days packed with rest and relaxation. Thank you for your brand loyalty.

Rated 5 out of 5 stars

They was brilliant polite I would…

They was brilliant polite I would highly recommend they explained everything clearly so I could understand didn’t leave a mess took all there rubbish and took the old mattress for us.

7 May 2025
Unprompted review
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Reply from Comfomatic

Dear Kai thanks for the feedback and it’s nice to see the team delivered the wow factor. We wish you many nights of deep refreshing sleep in your all new Comfomatic Sleep System.

Rated 5 out of 5 stars

I’v had my bed for 4year

I’v had my bed for 4year. This bed has made a difference in my day to day. I get a full good night sleep. Thank you

6 May 2025
Unprompted review
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Reply from Comfomatic

Dear David, I can see we have completed a service on your bed today, and its great to hear that our bed has made such a big difference for you. We wish you many more nights of deep and refreshing sleep in your Comfomatic Sandringham Anniversary Bed.

Rated 5 out of 5 stars

Great service from sales rep and the…

Great service from sales rep and the delivery drivers nice demonstrated.

30 April 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear John, thanks for the feedback about our rep and service it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.

Rated 5 out of 5 stars

Two of your drivers were brilliant kind…

Two of your drivers were brilliant kind and polite no problem at
We all need people like them supper xx

26 April 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Jacqui, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Sleep System and that is brings you many more nights of deep refreshing sleep.

Rated 5 out of 5 stars

Great service and delivery and…

Great service and delivery and installation of new chair delivery drivers very efficient and kind so everything excellent.

25 April 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Wendy, thanks for the feedback about the service you received from our team, it is very much appreciated. We hope you are enjoying your all new Comfomatic Ultra High Leg Lift chair, and that it brings you many more days of Comfort and relaxation.

Rated 5 out of 5 stars

Had the bed since 2022 and have been…

Had the bed since 2022 and have been really happy with it and also the really satisfied with service in general. Brilliant all round.

25 April 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Will, thanks for the feedback about our bed and the service you receive, it is very much appreciated. We hope you are enjoy many more years of deep refreshing sleep in your Comfomatic adjustable bed.

Rated 5 out of 5 stars

Just had our comformatic bed installed…

Just had our comformatic bed installed and the service has been fantastic from start to finish, from the sales team to the delivery and installation. Excellent experience, great service.

24 April 2025
Unprompted review
Comfomatic logo

Reply from Comfomatic

Dear Neville, thanks for the feedback it is much appreciated. We wish you many more nights of deep refreshing sleep on your all new Comfomatic Sleep System.

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