I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
I save directly from my wages for my savings account and also for my grandchilds future. Access to my accounts is simple via the Internet or their app. I get instant transfers into my current account... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4k reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to manage my savings
Very easy to manage my savings. Fast, efficient and friendly team. Pays a competitive dividend. Highly recommended.
6 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very easy to manage my savings. Fast, efficient and friendly team. Pays a competitive dividend. Highly recommended.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave have helped me save as well as…
Commsave have helped me save as well as help me in times of difficulty.
There customer service are the best they are so kind and so very helpful each team member i have spoken to are perfect in every single way.
I would recomend Commsave to all who read this.
Thank you so very much Commsave.
7 March 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we have helped you in times of great difficulty.
With great customer service and helpful staff & that you recommend Commsave to others.
Thank you again for such a lovely review.
Many thanks,
Commsave
if i needed help the staff have been…
if i needed help the staff have been very knowledgeable and helpful.
if i need to withdraw from my savings it is in my account within minutes
6 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Linda,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very knowledgeable and helpful and great if you need to withdraw instantly from your savings.
Thank you again for such a lovely review.
Many thanks,
Commsave
Joined commsave c u and so far been…
Joined commsave c u and so far been delighted with every aspect. Love the instant chat when you have queries its just so easy. Have phoned as well... staff were curtious and offered quick answers.
Far superior to my old cu.
Thank you.
1 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Rainy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have been delighted since joining Commsave and love our instant chat when you have questions. Providing you with a easy service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very reliable services
At a time of rising inflation, Commsave really helped me with my financial situation - I am more than happy with the service they provided - I would recommend them to anyone who’s able to access their services.
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Tracey,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we really helped you with your financial situation and that you would recommend to anyone.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great saving experience
Great saving experience
Been saving with commsave for about 20years...I love the speediness of withdrawals ,in to my bank in seconds, and if I need a call back they are prompt...all together a great experience saving..and very pleased with the rewarding dividends each January, would recommend to anyone thinking of joining.
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that you have been with Commsave for the last 20 Years and that you like the quick withdrawals providing you excellent customer service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always had a positive experience when…
Always had a positive experience when contacting Commsave, very quick service, easy to use and negotiate online platform, easy to contact over the phone or email as well if needed
Commsave has always been there when I needed them.
Excellent service cannot fault them
5 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Julia,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have Always had a positive experience with ourselves & easy to use online platforms and quick to reach us by phone.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Tajinder,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you Enquiry was dealt with quickly.
Thank you again for such a lovely review.
Many thanks,
Commsave
Really happy with Commsave
Really happy with Commsave - clear communicators and a good customer service ethic.
Feel confident with them.
2 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you are happy with Commsave with the clear communicators and a good customer service ethic we provide
Thank you again for such a lovely review.
Many thanks,
Commsave
I have been with this company for many…
I have been with this company for many years and have always found them very easy to deal with . The loans offered are very competitive and saving is very easy. I receive regular updates on new products etc and I get a dividend on my savings I think over the years they have improved massively.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,,
Thank you for taking the time to leave your 5* review
We are happy that you have been with commsave for many years finding ourselves very easy to deal with.
competitive loans & great savings thank you again for such a lovely review.
Many thanks,
Commsave
Overall experience
I’ve had a really positive experience with Commsave. Thanks to their savings options, I’ve been able to build up enough to put down a deposit on my home, as well as enjoy holidays each year, which wouldn’t have been possible otherwise.
Their team has always been helpful and responsive whenever I’ve had questions, making the whole process feel straightforward and reassuring. They also offer competitive interest rates and a range of savings options to suit different goals.
Overall, I’d definitely recommend Commsave to anyone looking for a reliable and supportive way to save.
3 November 2025
Unprompted review
Reply from Commsave Credit Union
Hi Chantelle,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a really positive experience and great saving options helping you to build a deposit. With helpful teams and responsive times with great competitive interest rates.
Thank you again for such a lovely review.
Many thanks,
Commsave
Best service ever
Commsave are very professional and their service is efficient. I got the best service at the shortest time possible. Their communication kept me updated through out the whole process. I couldnt ask for more. Keep it up.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Bheki,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be very professional with our service, with quick communication keeping you regularly updated.
Thank you again for such a lovely review.
Many thanks,
Commsave
Easy way to save money
Using Commsave to save money is the easiest way to build a pot for when you need to update say a small electrical item that may have stopped working without the need to take out credit or borrowing off of a family member.
Just save a regular amount straight from your wage and the savings pot builds up really fast without any large expense, and when you need to withdraw just go on the app to make a withdrawal from your account and it’s in your bank within less than 5 minutes.
1 May 2026
Unprompted review
Reply from Commsave Credit Union
Hi Robert,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that you have found it the easiest way to save. that we are always on hand to help, and it is an amazing way to save. Wit access to the app making thing even easier.
With easy processes and a outstanding service .
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave really saved us
Commsave really saved us. We were becoming bogged down with credit card bills and utility arrears. They took our case without question. They were so reassuring and calming, we felt at ease straight away. The process was so easy, mostly because they make it easy and are so knowledgeable and good at what they do. I've dealt with many debt companies, banks and financial institutions in my time, Commsave are by far the best. An outstanding service, good rates and extremely simple to use. We came away feeling like a huge weight had been lifted.
11 March 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we help you through tough times with reassuring and calming service.
With easy processes and a outstanding service .
Thank you again for such a lovely review.
Many thanks,
Commsave
Direct debits into your account now…
Direct debits into your account now take three days to clear , it used to be one day . This is clearly a backward step, every one else is moving forward by making transfers quicker. Not Commsave.
22 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Kevin,
Thank you for taking the time to leave your 3* review
We would like to confirm that the current three-day processing time for our Direct Debit process is under review.
This decision has been made due to existing issues in our existing processing times.
We apologise for any inconvenience this may cause and would like to reassure you that the situation is being continually reviewed.
Thank you again for your review
Kindest regards
Commsave
Always here to help
Always here to help. And takes all my payments directly out of salary before I even see my pay. I think this is an amazing way to save
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Matthew,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be that we are always on hand to help, and it is an amazing way to save.
Thank you again for such a lovely review.
Many thanks,
Commsave
I found out about Commsave through my…
I found out about Commsave through my place of work, and after visiting their website, I am now starting to save every month directly from my salary; something I have never done before, and it means I won't miss it because it never hits my bank.
6 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Paul,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be
that you found out about ourselves through your workplace, whilst saving every month a great way of saving.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent service,flexible savings,fast…
Excellent service,flexible savings,fast decisions on small loans and option for payments to come straight out of weekly pay….five stars from me ⭐️ ⭐️ ⭐️⭐️⭐️👌
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Barry,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be Excellent service with flexible savings& fast loan decisions.
Thank you again for such a lovely review.
Many thanks,
Commsave
So happy with the savings account
So happy with the savings account - also able to put you into a prize draw each month adds to the appeal - very helpful people in the end of the telephone as a really easy App to use
29 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sammy,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be happy with the Commsave savings account, with regular prizes each month & very helpfull.
Thank you again for such a lovely review.
Many thanks,
Commsave
Fast friendly service
Fast friendly service, helped identify the problem and fixed it swiftly.
28 April 2026
Unprompted review
Reply from Commsave Credit Union
Hi Mark,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent call with Commsave to be a fast & friendly service Commsave helped identify the problem and fixed it swiftly.
Thank you again for such a lovely review.
Many thanks,
Commsave
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