Excellent service with excellent staff. I have been using Commsave for a couple of years now. They are a brilliant, empathetic team who really try to help you in any way they can. I really apprec... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been a member and customer of Commsave Credit Union for over 10 years now. During that time I have saved regularly with them, borrowed money with lower interest rate repayment, and have impr... See more
Company replied
The interest rate is reasonable but not as high as some others however im happy to remain with them as I approve of the support they provide to borrowers. They have been extremely helpful whenever... See more
Company replied
Have been with Commsave for a few years now. The company enabled me to start saving, something I had not done for a couple of decades. The process is easy and straightforward through their app and w... See more
Company replied
Company details
Written by the company
We are a credit union which means we're a not for profit financial co-operative owned and controlled by its members. We offer an easy way to save, and a better way to borrow. So what’s the catch? – There is no catch! Just simple access to savings & loans direct from your pay.
Contact info
2 Summerhouse Road, NN3 6BJ, Northampton, United Kingdom
- 0303 0402 660
- hello@commsave.co.uk
- www.commsave.co.uk
4.8
Excellent
4k reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and professional thank you
2 March 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be very helpful and professional.
Thank you again for such a lovely review.
Many thanks,
Commsave
Good response time to queries.
27 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Louise,
Thank you for taking the time to leave your 4* review
We are happy that you found your recent dealing with ourselves to be good response time to all member queries
Thank you again for such a lovely review.
Many thanks,
Commsave
very fast and good
26 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi David,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be very fast and good.
Thank you again for such a lovely review.
Many thanks,
Commsave
Excellent customer service!
Such a brilliant customer service team! Every time I've had an issue or needed support, the service I have received has been outstanding, with all my queries resolved quickly. Representatives are friendly and informed and I have had a really positive experience whenever I've contacted them.
25 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Steph,
Thank you for your 5* review.
Thank you for your taking the time to leave such a nice review, brilliant customer service every time you need support is what we always aim to provide to our members. Friendly representatives always keeping you informed whenever I've contacted us.
This is what we like to hear from valued members.
Many thanks,
Commsave Credit Union
Commsave is a great company I highly recommend
Commsave is a great company I highly recommend. I appeared to be in quite difficult situation and they were totally understanding and empathetic towards me, offered great solution that helped me a lot, The correspondence is always up to date, their agents are always polite and considerate. Any problems you have they will solve. Thank you
25 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Elena,
Thank you for your 5* review.
Thank you for your feedback that you would highly recommend Commsave.
We always go above and beyond to help our members when difficult situations may arise, with our correspondence being always up to date, & our customer service team polite and considerate.
This is what we like to hear from valued members.
Many thanks,
Commsave Credit Union
My go to when I’m in need
My go to when I’m in need . I’m never let down .. customer service is excellent 👌
25 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Linda,
Thank you for your 5* review.
Thank you for your amazing feedback Making Commsave your go to when you are in need . customer service is excellent 👌
This is what we like to hear from valued members.
Many thanks,
Commsave Credit Union
Highly recommend
Easy forms to fill in, fast response to questions. Good company to deal with.
24 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Gary,
Thank you for your 5* review.
Thank you for your amazing feedback with easy forms to fill in, & fast response to questions. Making Commsave a good company to deal with.
This is what we like to hear from valued members.
Many thanks,
Commsave Credit Union
You are wonderful..and I have always…
You are wonderful..and I have always found understanding. Thank you!!
23 February 2026
Unprompted review
Reply from Commsave Credit Union
Good Morning,
Thank you for taking the time to leave your 5* review
We are happy that you feel that we are wonderful, also that you have always found commsave to be understanding.
Thank you again for such a lovely review.
Many thanks,
Commsave
I recommend Comsave Credit Union!
23 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Marian,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealings with Commsave to be that you would recommend Commsave Credit Union.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Ruttie,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealings with Commsave to be such a excellent service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Always had good experiences with them
Always had good experiences with them. Top tier customer service.
23 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Sean ,
Thank you for taking the time to leave your 5* review
We are happy that your recent dealings with Commsave have been that you have always had good experiences with our them.
Thank you again for such a lovely review.
Many thanks,
Commsave
Very straightforward app 🙂
Absolutely loved using the app. Very straightforward I sent a message and in a few minutes it was replied. This is way better than searching on the net. Love it 😊
23 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Lesley,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealings with Commsave to be that you absolutely love using the app being very straightforward.
Thank you again for such a lovely review.
Many thanks,
Commsave
Provided a fast and friendly service
Provided a fast and friendly service
23 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Stephen,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealing with ourselves to be that we provided a fast and friendly service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Why so long
First loan was rejected so waited for about 4 months then I was accepted for an introductory loan which has been great but don’t understand why it takes so long for payment to update on my account. Payment gets taken on 26 from my wages then loan payment gets paid on 01 of month. My last loan repayment was made on 01 of February but is still showing up as of 21 February as not paid even though it’s gone out of my wages Tried to get in touch with no joy unable to access any money saved . It shouldn’t take a month to go through surely
21 February 2026
Unprompted review
Reply from Commsave Credit Union
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear how difficult this period has been for you.
Please be reassured that supporting our members is very important to us.
As we are unable to discuss your account on this platform please feel free to call us at your convenience.
Email
hello@commsave.co.uk
Telephone
0303 0402 660
Kind regards
Commsave
Quick responses to enquiries
Quick responses to enquiries. Polite and professional staff. I would 100% recommend this company
20 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Natasha,
Thank you for taking the time to leave your 5* review
We are happy that you found your latest enquiry to be a quick response with polite and professional staff. that you would recommend.
Thank you again for such a lovely review.
Many thanks,
Commsave
Reply from Commsave Credit Union
Hi Asghar,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent dealings with Commsave to be such a Excellent service.
Thank you again for such a lovely review.
Many thanks,
Commsave
Commsave are so helpful
Commsave are so helpful, friendly and easy to get hold of on the phone. Services and speed is amazing! Been with them for 18 years now.
13 February 2026
Unprompted review
Reply from Commsave Credit Union
Good Afternoon,
Thank you for taking the time to leave your 5* review
We are happy that you found the service to be helpful with friendly staff and easy to get hold of when needed.
Thank you for being a member for the last 18 years.
Thank you again for such a lovely review.
Many thanks,
Commsave
Great communication quick answers
18 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Punama,
Thank you for taking the time to leave your 5* review
We are happy that you found your recent experience to be great communication with quick answers.
Thank you again for such a lovely review.
Many thanks,
Commsave
Efficient
My query was answered very quickly, and to my satisfaction
19 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Alan,
Thank you for taking the time to leave your 5* review
We are happy that your query was answered quickly, and to your satisfaction.
Thank you again for such a lovely review.
Many thanks,
Commsave
I am a returning customer and as always…
I am a returning customer and as always the customer service provided from Laurey was great from start to finish.
Thanks
19 February 2026
Unprompted review
Reply from Commsave Credit Union
Hi Jennifer,
Thank you for taking the time to leave your 5* review
We are happy that you are a returning customer welcome back and we will pass on you great feedback.
Thank you again for such a lovely review.
Many thanks,
Commsav
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.