I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation... See more
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Review summary
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What people talk about most
Reviews shaping this summary
beginning 2nd month. so far so good. You guys (and gals) rock!! Especially in exceeding expectationsof an ol' ornery female retired Navy chief -- not officer or NCO either🌻
Company replied
Everything about my experience with Community Phone has been wonderful. I have had five calls to CP in the past two days, and I have never waited longer than 30 seconds to speak with a REAL HUMAN B... See more
Company replied
I am transfering my service to Communit Phone. We are in still in the process. I appreciate the very fast response by the customer care, very efficient in following up with my current provided who... See more
Company replied
Company details
Written by the company
At Community Phone, we offer simple, reliable phone service for homes and businesses. Our phone service does not require internet and works during power outages. It’s powered by our home phone base, a device that connects your home phone to cell towers in your area. Simply plug the device into an outlet, plug your phone into the base, and enjoy unlimited local and long-distance calls in the US. We also give you full control over how you use your phone. Transfer your home phone number onto a cell phone, or forward calls from a home phone and get rid of your existing service completely. Have calls ring on multiple phones at the same time, or route calls to different phones based on a custom dial menu. Send voicemail recordings to your inbox—all with helpful, accessible customer support.
Contact info
867 Boylston Street, 5th Floor, #1503, 02116, Boston, United States
- 866-694-3382
- help@communityphone.org
- www.communityphone.org
4.7
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The only thing that I do not like is…
The only thing that I do not like is getting my phone transferred to my original number. Stating there is a problem.
8 August 2026
Reply from Community Phone
Thank you for taking the time to share your feedback. We're sorry to hear you've experienced an issue with transferring your original phone number. We appreciate your patience and will be sure to share your feedback with our team.
Regards,
The Community Phone Team
Great customer service
Great customer service. Extremely responsive. A good solution for my 97 year old mom who has no cell phone and no internet.
15 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a responsive and helpful experience. We're glad Community Phone has been a good solution for your mom and appreciate your kind words.
Regards,
The Community Phone Team
Easy to pay the bill and the…
Easy to pay the bill and the representative said it would be easy to connect the phone to the box and he was right. I am glad I looked in to having this service.
14 March 2026
Reply from Community Phone
We're really happy to know our team was able to make the setup process easy and that everything worked as expected. We appreciate you taking the time to share and are glad you chose Community Phone.
Regards,
The Community Phone Team
Great service
I received great help from. Service Dept and phone service was restored in just a few minutes
13 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to restore your phone service quickly and provide you with a great support experience.
Regards,
The Community Phone Team
You talk to humans.
I loved that humans answered the phone. He took the time to answer every question I had. He explained the process completely. Explained the options I had for payment. I'm very pleased with the company at large so far.
14 August 2026
Reply from Community Phone
We're really happy to know our team was able to answer your questions, explain the process clearly, and provide you with a great experience. We truly appreciate your kind words and are glad to hear you're pleased with the service so far. Thank you for taking the time to share.
Regards,
The Community Phone Team
I am not tech savvy
I am not tech savvy. Some people would say because I have reached a certain age these times are more difficult. I say it is the person communicating. Sammy recognized he should strip our conversation down to the bare minimum so as not to frustrate me. He did, I understood and he sold me
14 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to make the process simple and easy to understand. We appreciate your kind words.
Regards,
The Community Phone Team
It took a little time to get my phone…
It took a little time to get my phone number back but everything is back to normal. So far I am happy with your service and will be recommending you to others that have a different phone service. Thanks
14 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know everything is back to normal and that you're happy with the service. We truly appreciate your recommendation and support.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know our team was able to provide you with a helpful experience.
Regards,
The Community Phone Team
Well I am learning about Community…
Well I am learning about Community phone and the last person I dealt with help me a lot because I really didn't know what I was doing so I give you guys a thumbs up for that and I'm just waiting for my old number to transfer thank you very much keep up the good work
5 August 2026
Reply from Community Phone
We're really happy to know our team was able to provide you with helpful support and make the process easier for you. We appreciate your kind words and look forward to getting your number transfer completed.
Regards,
The Community Phone Team
Customer service is wonderful
Customer service is wonderful. Very informative. I just haven’t decided what I am going to do
5 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a wonderful and informative experience.
Regards,
The Community Phone Team
Fast and quality service
Hello, the quick and attentive service I am receiving is great and reliable.
3 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team has been able to provide you with quick and attentive service. We appreciate your kind words.
Regards,
The Community Phone Team
Community Phone customer Service
Peter was what made it great. He fast, friently and highly efficient.
11 August 2026
Reply from Community Phone
We're really happy to know Peter was able to provide you with a friendly experience and we appreciate you taking the time to share.
Regards,
The Community Phone Team
Having a wireless connection was very…
Having a wireless connection was very helpful. My parents being able to keep their phone number was a huge help for them.
2 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're happy to know the wireless connection was helpful and that your parents were able to keep their phone number. We appreciate you sharing your experience.
Regards,
The Community Phone Team
Very patient and kind
Very patient and kind. I've had a rough day but he made it easier. Thank you!
10 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a patient and kind experience.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for sharing, we're really happy to know you had a great experience with our team.
Regards,
The Community Phone Team
Great service! Great support!
The great customer service began even before the phone arrived. Everything was done efficiently and as promised. Quick response to my question and honest answer. Follow up after I received the unit. Easy set up and strong signal. Everything good! I plan to stay!
7 August 2026
Reply from Community Phone
Thank you for sharing your experience! We’re glad to hear everything went smoothly from the start and that you found the setup easy and the service reliable. We truly appreciate your trust.
Regards,
The Community Phone Team
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a great customer service experience.
Regards,
The Community Phone Team
Customer service was very polite
Customer service was very polite, knowledgeable and professional.
4 August 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with a polite, knowledgeable, and professional experience. We appreciate your kind words.
Regards,
The Community Phone Team
Worth giving them a call if you still want a landline and same number.
We won't be completed until August 10th, but so far so good. They keep checking if everything is working. Like the one on one. Everyone is very helpful from customer service, service, and staff. Recommend
27 July 2026
Reply from Community Phone
We're really happy to know our team has been able to provide you with a great experience throughout the process. It's great to hear you've appreciated the one on one support and proactive follow up. We truly appreciate your recommendation.
Regards,
The Community Phone Team
Great response time
Your team responds quickly and provides great information to help answer my questions.
28 July 2026
Reply from Community Phone
Thank you for taking the time to share, we're really happy to know our team was able to provide you with quick and informative support. We appreciate your kind words.
Regards,
The Community Phone Team
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