SAP Concur Reviews 

I am forced to use this product by my employer. Since the very beginning, it has been a terrible product to use. Unintuitive, buggy and just overall one of the worst apps or tech product that I have ever used. Also, trying to give them anonymous feedback is practically impossible. Anonymous, as I have no power to change anything with my employer, so it's simply only feedback, nothing else.
I will say that if given the choice, I would steer clear of this product.

Just when I think Concur couldn't get any more un-user friendly, it comes up with another surprise. I need to run a report for my year end tax return, yet there is no way of doing this unless I have 'reporting' rights. How absolutely useless!!! I just want a tally of my annual business mileage but have had to go to our personnel department.

I am now having to keep a book in the car with details of mileage from every trip - I should not have to do this, Concur should be making things easier, not harder.

SAP Concur is a wildly unintuitive system.
We work with multiple payment platforms, on a monthly basis. SAP Concur is hands down the worst one we use. It has roughly 3 extra steps more than any other platform and has the least useful refencing structure for payments. The automated feedback it does give is deeply unhelpful.
The processing of any invoice seems to be on a hair-trigger to be stopped by any number of the steps in authorisation. When it is stopped, getting the process restarted is extremely difficult, with the messaging system seemingly completely ignored.
The only presumption I can make is that the company using SAP Concur is using the incorrect system for the requirement. If it is the correct system, it is woefully poor and either the source company or SAP Concur should be doing something about this, it is making both look horribly bad.

Very bad software. Clunky, inaccurate and completely unable to find the lowest fare. A nightmare for expenses which have to be done by a specialized employee anyway. Why are institutions using this software is a mystery

Utter misery every single time you have to use it. Leads to circling of reports back and forth for eternity over inane details, huge interruptions in work responsibilities, out-of-pocket expenses, interrogation and denial of basic work supplies, and disproportion so that rote work expenses (ink for a printer, lights, insurance) become more time consuming than the core responsibilities these expenses are for.

Absolute nightmare. The shadow work of a system like this is a kind of sanctioned theft from employees. Avoid at all costs. Every time I have to use it this system ruins my work flow and my day.

This company supposedly offers an expense system for employees to supposedly make expenses a simple task....

And that's where they Fail Consistently & having used this system - forcibly for 2 years I'm feel I'm more than Qualified to write this review stating how utterly Comically Incompetent Sap Concur really is

It tries to constantly undermine your actual expenses continually Pedantically questioning legitimate and claims treating you like a Thief - the latest debacle being that not having a receipt for a measly £2:20 it decided to hold up my entire expenses claim - the fa t that I completed the missing receipt from is an example of just how distrusting they are - always nice to get a notification at 12:45am saying they have held your expenses due to as mentioned above

There are many many more Flaws in this system that is Sap Concur - Do Not Think About Using Them - the reviews on apple are the same Poor Pedantic Did Trusting Unhelpful Inconvenient Lacking in Customer Engagement

If I wasn't forced to use Concur at work, I would never, ever use it. It is very buggy and unreliable. Sometimes it recognizes receipt amounts, and sometimes it just flat refuses. The UI is very lethargic and randomly does not save information. It allows you to link partners like Uber, Lyft, etc with the promise that receipts will e-receipt, but they never do. Perhaps the worst is that it forces you to pick the absolute, barrel bottom flight. Even with the highest airline status, you are unable to choose a seat or even make changes unless you pay an exorbitant amount for a higher priced flight that would be the same cost as the cheapest flight when booking direct with the airline.

Words can't express how bad Concur solution is...The user interface feels like it's been designed by I.T bods with no understanding of every day people trying use it. If you own a business and you want to annoy most of your employees and business partners just get Concrap.

The company where I work since few months ago uses this website. It is the worst way I have ever seen to reserve hotels. On my last hotel reservation for 20 days, the website did it throughout the bad website expedia. This second website took all the points that I should get for my nights in the hotel. Nothing showed me that this would happen. I wanted to call with Concur and there is no phone on its website to do this. I already sent a claim in my job to express my non conformity with this bad website.

Wish i could give SAP Concur zero stars. This has been nothing but a disaster since we went live 3 months ago. All I receive are complaints from the end users and the administrators. It has created MORE work for everyone. We are actually considering going back to paper forms. Seriously, it is that bad. Don't even ask about the surprise billing!

I implemented Concur for T&E. Fantastic solution, but requires enough travelers to make it make sense financially.

I spent 8 hours on my first expenses so far, plus an hour from an accountant and it's still not ready for submission. I can accept that IT bods are smart but can't communicate, but I am baffled why my company wants to waste time like this (if I need more than a basic tutorial, you failed in your software: we are talking about a receipt, a date, a number and a reason).

Laggy, buggy, takes a whole day to work on it and babysit for it so you can claim the money u spent at work. Worst crap in working life, especially u have to go through this crap for hours in your day off. I wish I can claim OT money for babysitting this app

If I could give SAP Concur zero stars, I would. My employer, New York University, switched to SAP Concur to handle our travel and expense items last month. It is an unmitigated disaster. Every faculty member and administrator is complaining--people aren't getting their out-of-pocket expenses processed, there's no response from the "tech teams" at SAP Concur. Our in-house NYU tech managers and finance directors are also voicing their extreme dissatisfaction. Did anyone read these TERRIBLE Trust Pilot reviews beforehand? One has to wonder.

This new two factor authentication is a pain in the eye! I'm getting error messages and none of the potential causes on the website help with the matter. Useless

This system is designed to waste your time and cause problems which they then get to charge extra to address.
This is basically a SCAM that's sold to management as a turnkey system.
FFS do NOT use this service if you can possibly avoid it.

Worst day ever that we chose these for our business expenses system. Nothing but issues with them. The simplest expense submission is a nightmare - virtually every single time.

The worst possible app for business travel.

Anytime I’ve booked a flight, it’s always cancelled , not completed in time because of the way their system is not configured by which time the price of a flight has massively increased. I’ve been trying to book a flight for the last five days and this is my third attempt, by which time the flight has increased from £230 to £296. Not to mention the hours of wasted. And because of the price increase it needs to go to a senior Manager for approval because it’s out of business budget.
Avoid at all costs, if you’re a business, looking to find a travel booking system, definitely look elsewhere.

Avid Concur whenever you can. As both an employer and an employee you are wasting valuable time trying to make everything fit to a totally inflexible system. It now takes me 5 times as long to process my expenses including times when the system freezes and you are obliged to delete and the reallocate expenses in order to clear what they call exemptions. Having used this system for the last 5 years I would not like to calculate that actual cost to the company of my time when forced to use this totally useless system.

This company is totally useless thier app doe not work on mobile phone and you are told you need use a desktop ...what if people dont have access to a desktop ?? This is 2023 and they cant produce a decent working mobile phone app ..but i guess they dont care cos they are holding peoples wages salarys useless aviod !!!