Condor Reviews 5,525

SHAMEFUL SERVICE: Baggage lost for more than 1 month & total silence from Customer Support.

​"I am writing this review to warn other travelers. Condor lost my luggage over a month ago (Flight DE4358 (Milan Malpensa – Frankfurt) and
​DE2236 (Frankfurt – Panama City) on January, 05 2026. I immediately filed a PIR report (Reference: PTYDE10385), but since then, the communication has been non-existent.
​According to the Montreal Convention, a bag is officially considered LOST after 21 days. It has now been over 30 days, and I have yet to receive the compensation I am legally entitled to. I have sent multiple emails, but I only receive automated responses or complete silence.
​This level of negligence is unacceptable for a major airline. They are withholding my money and ignoring my rights as a passenger.
​Condor, I expect an immediate follow-up on my case. If I don't receive a concrete update and my refund within the next few days, I will be forced to escalate this claim to the European Consumer Centre (ECC-Net) and take legal action.
​DO NOT FLY WITH THEM IF YOU VALUE YOUR BELONGINGS

Traveling with a newborn should not turn into a battle - but with Condor, it did.

We booked our flight via a travel agency and needed to add our infant to the reservation. Condor first told us it was not possible directly and that we had to go through the agency. The agency, however, faced technical system limitations. Instead of helping resolve the issue, Condor simply stated that this was “not their problem.”

We received no proactive support, no ownership, and no real assistance. Emails were ignored. Even when approaching known management contacts, there was no response. For weeks we were stuck between airline and agency, with zero accountability from Condor.

In the end, the travel agency reissued the entire booking at their own effort and cost to include the infant - something Condor had claimed could not be handled.

We thought the issue was finally resolved. Then Condor rescheduled the flight to one day later, completely disrupting our fixed travel plans and non-refundable hotel bookings. Once again, there was no practical solution offered - only the option to accept or cancel.

We ultimately took the full refund and rebooked elsewhere.

For families: if something goes wrong, do not expect support, flexibility, or ownership. Our experience showed a complete lack of responsibility and customer care. This was a textbook example of how not to handle customer issues.

We will not fly Condor again and cannot recommend them - especially not to families traveling with children.

I paid for an XL seat and it was taken away from me. At the airport, the employee at the counter said it was fine, I must just pay for a new one now and then request a refund when I am back in Germany.

That turned out not to be true, so we just ended up spending 2x on the same seat upgrade. What's worse is Condor sold my original seat upgrade to someone else, so they earned double on it.

The customer support was useless and simply ignored my questions and copy pasted a generic text about how they can't help.

I've not even flown yet and I despise this airline. The website was constructed by toddlers and the call centre ran by inanimate objects. Trying to do anything online like API - crash. Try to do anything like request a veggie meal? Forget it unless you call a German phone number. There are amoeba on Saturn that could run an airline more professionally.

They lost my luggage, admitted to losing my luggage; yet still three months later they are not compensating me. Absolute shambles. Im reporting them under the Montreal Convention. Absolutely appalling customer service - uncaring and ignorant.

I booked a flight with them because the timetable was good for my schedule and the price fair. The flight was cancelled a couple of months later, still about 5 months before the flight, so no big deal I could find something else. EXCEPT the fact that after more than a MONTH I still have not received my money back despite having written several emails asking to resolve the issue (to which there was no answer). SPEND ONCE, CRY ONCE. BOOK YOUR TICKET WITH AN HONEST COMPANY, not these scammers

I’m honestly shocked at how Condor handles payments and customer experience. This is the second time in a row that they charged us the full amount (over €1,000) for a flight that had no availability. We received no booking confirmation, no booking number, no payment recognition – nothing at all. The money just disappeared from the account.

The first time, Condor kept the money for three days before refunding it. And unbelievably, it happened again today, about 15 minutes ago – another full charge for a flight we couldn’t even book. Meanwhile, the prices keep going up and up while our money is being held.

This experience is unacceptable for an airline. The system seems unreliable, and the lack of transparency or proper communication is extremely frustrating. Holding over €1,000 twice without providing a booking is simply not okay.

I’m very disappointed and expected far better from Condor.

Horrible company. They lost our bags, made it simply impossible to reach out to them to get them back or receive a refund for that.

I booked a last-minute flight from Prague to Frankfurt. Everything went smoothly: great crew and great pricing.

I am 185cm and had no problems sitting in economy class (Airbus A320neo).

un volo folle! da La Romana a Malpensa.

sotto il claim inviato , a quale è stata data una risposta senza senso.
Dear Sirs,

After more than 30 years of traveling the world as a freight forwarder, last Sunday I unfortunately experienced the worst flight of my life.

I would like to formally report two serious issues.

1) Seat harassment and inadequate crew response
My wife and I were seated at 43E and 43D (Booking Ref. XVB2XW). From the very beginning of the flight, the passenger seated directly behind me repeatedly hit the back of my seat. After dinner, when I reclined my seat, the passenger kicked it with significant force.

I immediately confronted him and asked for assistance from the flight attendant. Unfortunately, the only solution offered was for me to move alone to another seat. I found this unacceptable. I believe anyone in my position would refuse to leave their spouse seated next to an aggressive and potentially dangerous individual.

As a result, I remained in my seat for the entire flight, kept my seat upright, and was unable to sleep. To make matters worse, the passenger behind me kept his reading light on for the entire flight and was the only passenger doing so just as form of protest.

I am not aware of your internal procedures for handling such situations, but from my point of view, asking the victim to change seats is not an appropriate solution. The person causing the disturbance should have been addressed instead. I ended the discussion only to avoid escalating the situation and to protect overall onboard safety.

2) Health and hygiene concerns onboard
During the flight, at least 10 passengers were clearly affected by a virus and were coughing heavily throughout the journey. While I understand that this can happen—especially after shared travel experiences—and that we are no longer in COVID times, I believe basic preventive measures should still apply.

In my opinion, a member of the cabin crew should have offered face masks to those passengers, as a minimum courtesy to help protect others onboard.

I am sharing this feedback with the expectation that it will be reviewed seriously and used to improve passenger safety and comfort in the future.

Best regards,
Ste

the person providing information did not fully explain the situation to me, this is not good customer service and I do not feel safe with such a carrier.

Negative experience with Condor – long-haul flight and poor handling

We flew with Condor from Frankfurt to Mexico on a 13-hour daytime flight, and the experience was extremely disappointing.

At the beginning of the flight, we were given a very small meal with no choice at all — the same option for everyone. Halfway through the flight, food and even water ran out. After 3–4 hours, when we were already hungry, we tried to purchase food at our own expense, only to be told that there were just four instant noodle soups left on board and no other food available. We were told that later we would receive only a very small piece of pizza. The cabin crew strongly pushed us to buy the instant soup, saying that otherwise we would get nothing else during the flight.

The attitude of the flight attendants was very unpleasant throughout the flight. They were unfriendly, did not smile, and gave the impression that they did not want to be there. When we used the call button several times, no one came. When we ran out of water and went to ask for some, a flight attendant initially refused, saying that drinks service would come later. We had to ask three times before she finally gave us water — around 100–150 ml — while behaving in an almost aggressive manner. She even commented that she hoped the water was at least for a child and questioned why we were asking for it at all.

On the return flight, water also ran out. About four hours before landing, only sparkling water was available, and around two hours before landing, there was no water at all. We did not insist on food on the return flight as it was a night flight, but the lack of water on long-haul flights is unacceptable.

The biggest issue happened during our return journey. Our flight from Mexico departed 1 hour and 45 minutes late. In Frankfurt, we originally had only 1.5 hours for the connection to Prague. We were informed on board that we had been rebooked to a later flight at 17:10 instead of the original 14:15, so we did not rush to leave the plane and let other passengers pass.

After exiting the aircraft, we discovered that the original Frankfurt–Prague flight was also delayed and was now scheduled for 15:00. We ran to the gate, but it was closed literally in front of us. The gate agent refused to listen and said she did not care that our flight from Mexico had been delayed and that she would not let us board. Later, we saw on Flightradar that the plane actually departed around 45 minutes after we were denied boarding. If we had been informed correctly or allowed to board, we would have made the flight — this was a matter of less than a minute.

We were then supposed to take the 17:10 flight, which was cancelled at 16:55. Eventually, we were put on a flight at 10 p.m., meaning we had to spend an additional 7 hours at the airport due to poor organization and lack of coordination by Condor.

Overall, this was one of the worst long-haul flight experiences we have had. Running out of food and water, unfriendly cabin crew, misleading information, and complete lack of flexibility on the ground make us very unlikely to ever choose Condor again.

I was trying to rebook a flight in business flex on Condor! But I don't recommand to book at all! The hotline was not able to rebook me! Therefore I went to the service desk at Frankfurt Airport! They told me I need to pay an "airport fee" of 250 EUR for the rebooking! Also the staff was very rude to me even I had booked their highest service level! Therefore I don't recommand you to book condor!

Horrible experience. I’ve been flying for 7 years all the time and this was my first time with condor. The worst airline in all ways. I would need a book to list all the negatives. First horrible service for booking extra bags. Online it says it has to be done through customer service only. I’m calling them and they say it’s blocked they can’t do anything. At the airport I had to pay twice 180$!!!! Half the price of the flight and they telling me I should have bought them online. When I booked the tickets it said I can book the bags for 70$ after. Biggest scam.

Then on the plane horrible service, the food was by far the worst I had on my over 25+ long distance trips. First time I also ever heard that you have to pay extra for headphones. Definitely will never book again and if you don’t want stress and money getting ripped out of your pocket DO NOT book with them. Als my first review I ever wrote in my life but I feel like I have to warn others.

Probably the worst Airline I ever travelled with. Clearly their strategic management is profit driven and not human centered. They will serve you horrible scrumpy food and force you to pay more when you check in. They try to save, up sell as cross-sell in every possible way. I will never fly with them again.

This must be the most unethical airline ever! If you buy a ‘Light’ ticket and then try pay for your luggage the app does not work and you have to then pay heavy fees at the airport to get your luggage cheched in.

Then the ground staff told me to claim back the extra luggage fees when I get to Frankfurt? How does one do that?

When I then complained online I get told I should have used other means to load my luggage like complaining through customer services. How ridiculous!

Then I tried once more and was told to please take screen shots to prove that their app does not work! How can I take screen shots after I have checked in.

They are crooks!

Shittiest airline crew I have ever experienced. All the crew in flight de4178 needs training on how to interact with passengers

Losing luggage is bad enough, but ignoring customers completely is just ridiculous. Is this how Condor operates now? Zero updates, zero accountability. Do better and respond immediately.

Hopelessly managed delayed flight from Cape Town to Frankfurt on 26/28 December. Absolute chaos without any assistance from Condor staff. Hopeless.

Condor does not allow you to book additional baggage via app or website. Instead you have to get in touch with them in other ways just to be charged absurd fees. The roundtrip flight was 550 EUR and the quote I received for a checked bag was 250 EUR. Just do yourself a favor and use a different airline after all.