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Conisterbank Reviews 

270
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 250 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and local branch team for being extremely friendly, helpful, and supportive throughout the entire borrowing journey. People highlight that the loan and account setup processes are exceptionally fast, smooth, and straightforward from start to finish. Reviewers note that representatives are very responsive, knowledgeable, and always ready to explain everything clearly to make things easy. However, some customers also noted issues with communication delays, long waiting times on the phone, and frustrating automated phone systems. A few consumers also mentioned experiencing slow responses regarding application processing, having to chase updates, and receiving unanswered emails.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently describing team members as friendly,... See more

Service

Clients share positive opinions on service, highlighting an easy, fast, and smooth process from initial... See more

Customer service

Customers report positive experiences with customer service, praising staff for being friendly, efficient,... See more

User experience

Consumers find the user experience to be largely positive, highlighting a seamless and straightforward... See more

Response time

People report positive experiences with response times, noting that online applications are easy to complete... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Online application is super easy to complete and get a response straight away. If referred, will have a response within 48 hrs. Kept updated the whole way through the process, and funds received in gr... See more

Company replied

Rated 5 out of 5 stars

I don’t write reviews often, but my above and experience with Conister needed the praise. Andrew Moody helped me through a major hassle of separating loans that I had jointly. He had to drawing up mu... See more

Company replied

Rated 5 out of 5 stars

As always, my experience with Conister was fantastic. The service is always so fast and friendly. I normally deal with Lee Gale, however he was away on annual leave this time so Andrew Moody took ov... See more

Company replied

Rated 5 out of 5 stars

I didn't want to rely on local postal service so called into branch to arrange what I required. This was received politely & courteously, & effected at the correct time. Checking later on the on-li... See more

Company replied


Company details

Written by the company

We offer financial solutions across the Isle of Man and the UK, helping customers achieve their goals with trusted, flexible banking services. With a legacy of trust dating back to 1935, Conister Bank is proud to be an independent institution committed to personal service and long-term relationships. Our expertise covers a wide range of financial products designed to support both individuals and businesses. We provide personal and business finance, high-interest savings options, SME and corporate lending, asset finance, mortgages, bridging loans, block discounting, and secured credit facilities. At Conister Bank, we believe in more than just transactions - we believe in partnerships. Our customer-first approach means we take the time to understand your ambitions and provide the financial support that makes a real difference. Whether you’re planning for the future, growing your business, or navigating new opportunities, we’re here to help you succeed.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

270 reviews

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4.6

All reviews

(270)

256 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I applied for a loan out of hours

I applied for a loan out of hours and was replied to pretty much instantly with approval even with the Easter break only had to wait until the Tuesday with an email from the Conister team and the money was in my account the following day the only issue I have is I have not received any paperwork with payment plans, dates etc

2 April 2026
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Reply from Conisterbank

We're delighted to hear about your smooth approval process! We appreciate your feedback as it helps us recognise our team for their hard work, and continue to improve.

Rated 5 out of 5 stars

Simplicity and speed

The simplicity of the service, as well as the speed from the first request to the money being in my account was simply exceptional. A fabulous service from great and knowledgeable people who can make decisions rapidly. Well done.

30 March 2026
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Reply from Conisterbank

Thank you for sharing your experience with us. We’re really pleased to hear that the process was smooth and that our team’s responsiveness and expertise stood out. Feedback like this means a lot to our people and reinforces our commitment to delivering a great customer experience.

Rated 5 out of 5 stars

Jim loan request

My loan request was accepted within 5minutes. Absolutely amazing 10 out of 10 for conister and b+b. Jim

24 March 2026
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Reply from Conisterbank

We're happy to hear that your request was accepted so quickly! We appreciate your feedback, and thanks for choosing Conister Bank.

Rated 5 out of 5 stars

Professional and efficient

Professional and efficient, and excellent customer service from Conister.

26 March 2026
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Reply from Conisterbank

This is brilliant to hear. Thank you for your kind feedback and recognition.

Rated 5 out of 5 stars

Excellent customer service from shaun…

Excellent customer service from shaun from the start, very helpful and very quick service which is what we needed - thank you

19 March 2026
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Reply from Conisterbank

Thank you for sharing this feedback. We will make sure Shaun recieves recognition for his excellent customer service!

Rated 5 out of 5 stars

Best Bank on the Isle of Man

The system and the team at Conister are fantastic. Professional helpful and the environment is always peaceful.

16 March 2026
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Reply from Conisterbank

We're so happy to hear that you find our service fantastic! We appreciate your kind words about our helpfulness and office atmosphere. Thank you!

Rated 4 out of 5 stars

Helpfull and efficient in setting up my…

Helpfull and efficient in setting up my new Fixed Term Deposit. They dont yet have an APP or internet banking but I am sure that will be available soon.

16 March 2026
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Reply from Conisterbank

We’re happy to hear you found our team helpful and efficient - that's exactly what we aim for! Thanks for the feedback on our online services; we’ll keep you updated.

Rated 5 out of 5 stars

I’ve always found conister to be a…

I’ve always found conister to be a great service provider, I’ve had a few HPs from then and they are always very quick to give you an answer ✨
Only thing that would be good a lower interest rate for loyal customers 🤩

23 March 2026
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Reply from Conisterbank

We're very happy to hear that you've consistently had great experiences with our service - this is what we aim for. Thanks for your review!

Rated 5 out of 5 stars

Always a positive experience

I have never had a negative experience with Conister Bank over many years of being a customer.
Friendly, reliable sales team, always ready to help.
My recent experience was quick and simple!

18 March 2026
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Reply from Conisterbank

We're so happy to hear this, and it's great to know our team's helpfulness stood out to you - we will make sure they get this recognition. Thank you for sharing!

Rated 4 out of 5 stars

Re investment

Clear information presented in a friendly and polite manner by a member of staff, re investment made simple and straightforward.

16 March 2026
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Reply from Conisterbank

We're delighted to hear that our team presented information politely. Creating a welcoming space where information can be clearly understood is very important for us. Thank you for your feedback!

Rated 5 out of 5 stars

Fixed rate bond

Friendly professional staff always happy to help.

19 March 2026
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Reply from Conisterbank

We appreciate your kind words! We're happy our friendly team could provide you with professional and helpful assistance.

Rated 5 out of 5 stars

Lee gale was amazing and very very…

Lee gale was amazing and very very helpful and nothing was to much trouble

18 March 2026
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Reply from Conisterbank

Thank you for taking the time to share your experience. To hear that you felt well supported and that everything was handled with care and attention is very important to us, and we’re pleased that Lee was able to make such a positive difference.

Rated 5 out of 5 stars

Quick & convenient

Very quick, easy & convenient as everything dealt with via email. Kept informed & no hassle to include any extras etc.

9 March 2026
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Reply from Conisterbank

We appreciate you taking the time to leave a review. It’s encouraging to hear that the process felt simple and well managed, and that communication was clear throughout. Thank you for choosing Conister Bank.

Rated 5 out of 5 stars

Excellent service

A very friendly, welcoming and helpful service from both of the girls that I saw in the office

2 March 2026
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Reply from Conisterbank

Thank you for taking the time to share your experience. We’re delighted to hear such positive feedback about our team and the service they provided. Creating a welcoming environment and offering genuine support is something we take great pride in, so your comments will be very much appreciated.

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