We have used Consol Oils for a few years now and the ordering process is clear from the quote to the delivery. I have found their pricing to be competitive and fair. The service from the delivery team... See more
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First time I used this service and was out when oil was delivered. Tank was found and filled without issue which was mildly impressive. Everything happened as expected and the price was competitive.... See more
As always a friendly, helpful, reliable, service. I have used Consuls for years, an excellent Company.
I will never use consols ever again! Ordered oil, had our money taken, waited a rediculous amount of weeks, no correspondence, fobbed off with excuses, in this time we actually ran out of oil, which... See more
Company details
- #17 of 26 best companies in Fuel supplier
Information provided by various external sources
We cater for both commercial and domestic fuel oil supplies, difficult access deliveries and narrow Cornish roads are no problem for our fleet of mini tankers. We also supply Road Diesel, Red Diesel (Gas Oil) and Kerosene fuels from our depot in St Day.
Contact info
Plots 3 – 6 United Downs Industrial Estate, St Day, TR16 5HY, Redruth Cornwall , United Kingdom
- 01209 820274
- sales@consolsoils.co.uk
- www.consolsoils.co.uk
4.5
Excellent
239 reviews
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Replied to 83% of negative reviews
Typically replies within 1 week
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Excellent Service
Delivery is fast, service is good and very easy ordering on line and the drivers are so helpful and friendly and respect your property
11 August 2024
My order arrived several days early and…
My order arrived several days early and the delivery man was lovely and friendly. They were also cheaper than the comparison site.
31 July 2024
Prompt delivery
Much cheaper than our local supplier and the driver was very pleasant and cheerful.
29 July 2024
Oil arrived much quicker than expected.
22 July 2024
Good price
Good price, prompt delivery, helpful staff. Not so sure about "pay it" on website though, as it indicated that I had payed but I got invoice to pay again, am waiting bank statement to check have not paid twice.
20 July 2024
Excellent service as always
12 July 2024
Great service
Great service. Delivered on time, friendly driver, no fuss, great value, easy to order
17 June 2024
Quick delivery
Quick delivery. polite, agreeable driver (Chris).
Hard to fault.
25 June 2024
Unprompted review
Great local company
Great local company, oil delivered on time and best price from the local firms
5 May 2024
Something is wrong with delivery schedule
The staff in the office were very helpful and tried to the fix the delivery issue, however our 1 week delivery was delayed 4 or 5 times and took 2 weeks to arrive.
15 April 2024
Honestly
Honestly. Absolutely useless since they were taken over. We used to have a good relationship but now they’re just rude and awful service. Took me nearly two weeks to get a refund!
31 March 2024
Reply from Consols Oils
Hi Stuart,
I'm sorry to hear you are not happy with the service you have received.
We do have a refund guide of making refund within 10 working days - that's 7 days max to reach a weekly refund run and 3 days to clear into the customers' bank. Typically, refunds will be made much sooner but I unfortunately this isn't always the case.
I understand our Depot Manager has been in touch to review your feedback and apologise. If there is anything else we can help with please email feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
We ordered online and paid extra for a…
We ordered online and paid extra for a quick delivery however the delivery was 3 days after the latest delivery was meant to happen and our Rayburn went out and we had to get an engineer to fix the problem. Did Email the company but had no response.
19 March 2024
Reply from Consols Oils
Hi Shelley,
Thank you for your feedback and I'm sorry the delivery was later than anticipated which I understand has caused further issues.
I've passed your comments onto our Depot Manager and we will investigate the circumstances that led to a late delivery. One of the team will also get in touch and we'll see what we can do to improve your experience.
In the meantime, if you have any other queries please contact feedback@consolsoils.co.uk and I will respond directly.
Kind regards,
Andy
I was not there at time of delivery but…
I was not there at time of delivery but no delivery note or email or other notification was provided so 3 days later i called the office and they told me it had been delivered.
13 March 2024
First class service
3 March 2024
Still waiting a refund!
Use another company if you can. Paid for quick delivery for delivery within a week. Had to chase…. still took two weeks! Said we would receive a refund for the delivery …… still waiting!!
4 March 2024
Reply from Consols Oils
Hi Chris,
I'm sorry to hear you didn't receive the delivery by the expected date. I'd like to look into why this occurred and check on the status of the refund for you.
Please can you email feedback@consolsoils.co.uk with details of your account number and/or delivery address? This will allow me to investigate.
Thank you.
Kind regards,
Andy
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