Construction Helpline Ltd Reviews 

1,380
TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, most reviewers were unhappy with their experience overall. Customers consistently reported poor service, characterized by a significant lack of communication, disorganization, and unfulfilled promises regarding support and updates. Many also experienced issues with payments, including delays in receiving cards or certificates, despite having paid for the services. The customer service was frequently criticized for being unresponsive, with calls and emails often going unanswered, leading to frustration and a sense of being ignored. Conversely, a small portion of people felt satisfied with their experience, highlighting helpful staff, knowledgeable tutors, and effective online systems. However, many customers also noted severe problems with employee treatment, which negatively impacted both staff and service delivery.

What people talk about most

Payment

Consumers find payment to be a source of significant dissatisfaction, with many reporting that their money... See more

Staff

Customers consistently note ambiguous experiences with staff, with some praising the competence, helpfulness,... See more

Service

Reviewers consistently express disappointment with the service, citing poor communication and a lack of... See more

Customer service

Users describe negative interactions with customer service, citing poor communication, lack of proper... See more

Customer communications

Customers had negative experiences with contact, frequently reporting an inability to reach the company by... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Review of NVQ Level 5 Construction Management with Construction Helpline This is both a review and a heads-up for anyone thinking of doing this course — hopefully it hel... See more

Company replied

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Rated 1 out of 5 stars

Lives have been negatively impacted by the CEO Umer Mansoor not paying bills or wages. Candidates gave up valuable time and left frustrated and angry as did the trainers and assessors. I and others ar... See more


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification agency
  4. Construction company
  5. Helpline
  6. Training school

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.3

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 28% of negative reviews

Typically replies within 48 hours

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2.3

All reviews

(1,380)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dryliner

Was a very good experience for because me drylining some new I have learn and am glad I took this bootcamp training .the company did a good job and gave me a good training am very thankful and willing to learn more in this trade

Thank you

5 July 2023
Unprompted review
Rated 5 out of 5 stars

Course

the support team have been brilliant guiding me given me a lot of good information with the links

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Sambujang Njie

the customer service staff name shaily wilson was incredibly welcoming and very helpful my experience with the help she provide was beyond expectation i really appreciate her problem solving ability she is very highly competent in her role and I had a wonderful experience and I would highly recommend this business to others. thank you so much for your excellent service is beyond expectation.

3 June 2023
Unprompted review
Rated 5 out of 5 stars

before i started this course i was…

before i started this course i was confused about my long life carer and what i should do to gain more skills and work in England,
untill i spoke to one of construction helpline staff (Alan) and he advised me to the courses that i can gain life skills and higer salary . something that i think i will never regert.
im happy with what ive acheived so far with construction helpline.
i was lucky to do 6 weeks drylyining course on site in Mitcham with Ben. such an inspire and exclent trainer ,ive learned so much from him. type of trainer you will get your confident from the first lesson which is something i think every leaner needs it too.
also big thanks to custmore services espically Alan, he was and still supportive to me during and after my course peroid.
one more thank you to everyone in Construction help line services for everything .
they even provided us free food during the whole course.
hopefuly i can get to do more work staff with them.

25 May 2023
Unprompted review
Rated 5 out of 5 stars

I have learnt so much working with Tom…

I have learnt so much working with Tom and the team as Tom was a great tutor in explaining in details about each work we did with him. I have gained a lot of knowledge and experience in drylining, thanks to construction helpline for putting me in this course as I appreciated the work and effort.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

Drylining course

Drylining course. Great hands on experience gained. Tom our tutor had extensive knowledge and experience in all aspects of drylining that he passed on in a very friendly, relaxed teaching style. Also great service from construction helpline office staff, who went above and beyond. Especially Alan Michaels. Looking forward to working with them to gain employment and make use if new skill learnt.

16 May 2023
Unprompted review
Rated 5 out of 5 stars

The gret experience

My experience was great with Construtionhelpling because we had a team of gret people such as Alan MICHAEL as unforgatable Tutor. The company is really helping builders to upgrade their level and regain confidence.

12 May 2023
Unprompted review
Rated 1 out of 5 stars

Worst company I’ve ever dealt with

Worst company I’ve ever dealt with. Stay away at any cost.
- I paid for my course, exam and cscs card fees on September 2022 they charged me £180.00 for the course and £60.00 for the card.
- I completed my course and took the exam at the beginning of October and passed.
- It was confirmed that I would receive my cscs card within 2 weeks.
- But I didn’t receive my card and kept chasing them for weeks to sort this out. Unfortunately, no luck.
- Then it turns out to be that they didn’t even process my pass certificate all that time and didn’t even apply to CSCS for my card.
- Finally, I received an exam pass certificate on 11 Jan 2023. after 3 months passing the exam.
- But still no card received.
- I chased them again and again for the card till April 2023. Guess!! Still no card.
I don’t even mention how many contract jobs I couldn’t applied in that period and lost lots of job opportunities as well as the stress.
- Finally, I raised a request to get a refund on 18 April 2023. I received an email the same day that if I would accept refund of £50.00 after all these!
- I immediately called them to understand what is going on. Apparently because I took the course, they could not refund and they would charge me £10 administration fee and I would only entitled for £50.00 plus no card after all these time and afford waisted.
What sort of human are these people think that they took people’s money and don’t provide them with what they needed and get away with it. Basically, they would expect me to give them £190.00 for nothing!!!
The person I talked to over the phone was not helpful at all and he said that there is nothing I would do to change their mind because this is their company policy.
At the end I end up accepting the situation and ask them to send me my cscs card because I desperately need the card
Now it is 12th may and still no card.
Please do yourself a favor and do not get near to this company.

12 May 2023
Unprompted review
Rated 1 out of 5 stars

Ha ha ha🫵😂😂😂 construction help desk

Worst company I’ve ever dealt with ile after lie got my refund finally after getting back to investigate and having phone put down on me and pursuing this company and not going away till thay finally gave my money back that they shouldn’t of took In first place and why they take it in two instalments and then send me £230 instead of £280 back I don’t know seeing as they didn’t even book a course stay away from this company money transfer was sent back from India but they would of kept the money if had it there way dont let them rip you off company needs investigation and shutting down construction help desk

11 May 2023
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Terence, We are unable to locate your order details. Are you sure that you booked with Construction Helpline?

Rated 5 out of 5 stars

Great customer services!!

Great customer services!!! Very friendly and helpful!!
Alan you are great man!!!
I'm very great full to my assessor Andy Thompson .
Thanks a lot Andy !!!
I did a great choice to study with Construction Helpline and honestly I do highly recommend their services.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

Hi my name is Zana Hama,

Hi my name is Zana Hama,

I am very happy with the surface and I’ve been dealing with the guy his name, Alan he’s been very helpful updating me on time and also if it all the voice making sure everything good for my training course for gold cart. Thank you so much for your help guys.

21 April 2023
Unprompted review
Rated 5 out of 5 stars

Construction helpline Bootcamp

We just finished our training with construction helpline Ltd. what an experience considering with no construction background for me and now I can say am fully equipped to do what am trained to do in drywall / dry lining is the testament of our great tutor we had Tom over in Wolverhampton. Talk about patient, professionalism, commitment and dedication this guy have it all to share. Really appreciate you Tom for all your patience with me and the guys from construction helpline HQ you all are fabulously and thank you for the opportunity. I will strongly recommend construction helpline to anyone looking to further their skills and knowledge in the construction industry look no further. Thank you for the amazing experience.

1 March 2023
Unprompted review

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