Construction Helpline Ltd Reviews 1,373

TrustScore 2.5 out of 5

2.5

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with the service, often citing issues with payments and a general lack of contact from the company. People frequently reported that their cards or certificates were not processed or delivered in a timely manner, even after passing tests and making payments. This led to considerable frustration, with some customers losing contracts or experiencing delays in their work. Some people were dissatisfied with the customer service, noting that calls and emails often went unanswered, or that staff provided unhelpful responses. There were also concerns raised about the company's internal practices, including employee satisfaction regarding compensation and a lack of professionalism in their treatment. Conversely, a small portion of people felt satisfied with the support they received, particularly regarding assistance with exams and the helpfulness of assessors and lecturers for NVQ qualifications.

What people talk about most

Staff

Reviewers highlight ambiguous aspects of staff. Many customers report serious issues, including concerns... See more

Payment

Clients express concerns regarding payment and service delivery, noting instances where services or cards... See more

Service

Customers consistently express strong dissatisfaction with the service provided. Many reviewers report poor... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers express significant... See more

Customer communications

Consumers find contact to be negative, consistently reporting extreme difficulty reaching the company. Many... See more

Reviews shaping this summary

Rated 1 out of 5 stars

For the last 3 employees who we have needed to obtain CSCS cards we have had issues. Staff pass the test, they have correct Level 1 H&S, all forms are completed and money paid, but they do not proces... See more

Company replied

Rated 1 out of 5 stars

An absolutely rubbish company. Passed test back in November and despite literally calling every week still no card - they lie to me tell me it's on it's way and still nothing. They say they will cal... See more

Company replied

Rated 1 out of 5 stars

Trained and Dumped with No explanations. Guess they used us to collect Government grants and shut down the company. We’re now left High and Hopeless. Someone must be held responsible for this!


Company details

  1. Training Centre
  2. Career and Education Provider
  3. Certification agency
  4. Construction company
  5. Helpline
  6. Training school

About Construction Helpline Ltd

Written by the company

Construction Helpline logo Construction Helpline overview logo

We are committed to quality training

We maintain an excellent level of quality training through a series of stringent audits from awarding bodies and sector governing bodies in our mission to continually improve our standards that we offer to both learners and employers. What sets us apart is our robust and sustainable quality framework that has been commended by our partners and forms the basis of our training offering.

Free Government Funded Construction Training

At Construction Helpline we offer free, Government funded construction training, giving people the opportunity to build up sector-specific skills and fast-track to an interview with an employer.

All our construction training courses are fully funded and are free for learners. If you’re looking to upskill or reskill within a specific area in the construction industry, then our funded construction training could be the perfect choice for you.

Apply for our current courses

  • London - Carpentry, Painting & Decorating, Site Supervision OR Construction Management
  • Surrey - Insulation Knowledge
  • Devon - Site Supervision
  • Liverpool - Site Supervision OR Construction Management
  • Lancashire - Site Supervision OR Construction Management
  • South Yorkshire - Site Supervision, Contracts & Project Management, Domestic Energy Assessing, Retrofit Co-ordination & Management OR Construction Management

Apply for our Free Government Funded Construction Training

Our CITB courses

As a recognised ATO (Approved Training Organisation) from CITB, Construction Helpline are delivering Site Safety Plus (SSP) courses designed to give all levels of construction workers a means to progress in their career, while maintaining a safe workforce. Whether you are a construction operative or manage construction projects, we have a range of courses that will help you take the next step in your career!

View our CITB courses

Our Construction NVQs

We also provide a wide range of industry-recognised construction NVQ courses, ranging from level 2-7 in industry-demanding trades. So whether it is Site Supervision, Plant Operations or Construction Management, we have a course for you! And with flexible payment plans available, we provide an affordable route into construction that will allow you to complete your course without any worry regarding affordability.

Discover and book onto our Construction NVQs

Health and Safety Courses

Health and safety are two of the most important things to account for within a workplace. Nowadays, even the most qualified and well-trained professionals are not aware of health & safety protocols or procedures when working. A possible solution? Complete one of our Health and Safety Courses in order to get a certification and promote safety and reduce risk.

A certification from a health and safety course acts as proof that those who wish to work in any industry, whether that’s on a construction site or in an office space, have been properly trained in the health and safety of their respective work environment and hold industry recognised qualifications. Ultimately, taking a health and safety course ensures that working individuals are suitably trained and qualified for the job.

Book Now! Online and Classroom-based Health and Safety Courses


Contact info

2.5

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

Replied to 34% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Customer service was excellent.

27 June 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Trust and Confidence

I had the privilege of participating in the NVQ Level 5 in Construction Management course offered by Construction Helpline, alongside my colleagues. The experience was exceptional, both professionally and personally.

🔍 What I appreciated most:

Practical and relevant training: The course was structured to reflect the daily challenges and responsibilities of a construction manager. I had the opportunity to apply theoretical concepts to real-life situations, which reinforced my understanding and skills.

Ongoing support: The team of trainers and assessors was extremely supportive. They were available to answer questions and provide guidance at every stage of the learning process.

Effective collaboration: Working in a team with my colleagues was essential. We learned from each other, discussed solutions for various scenarios, and shared best practices, which enriched the learning experience.

Accessibility and flexibility: Construction Helpline offered co-funded and fully funded training options, facilitating access to quality education for professionals in the field.
constructionhelpline.com

🛠️ Benefits gained:

Achieving an NVQ Level 5, equivalent to a higher education diploma, which attests to advanced competencies in construction management.

The opportunity to access the CSCS Black card, essential for career advancement.

Developing leadership skills, team management, and strategic decision-making.

📌 Conclusion:

I highly recommend Construction Helpline to anyone looking to advance their career in the construction industry. The professionalism of the team, the quality of the learning materials, and the practical approach of the course made a significant difference in my professional development.

31 May 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Highly recommend / positive mindset

I would just like to say that Construction helpline has outstanding customer service. The very helpful Kashish Deval helped me with my query in a very helpful and assuring manner. I would rate these more stars if I could ✨️. Wonderful company with wonderful staff who are allways more than happy to help no question is too little. I am a happy customer who will be returning to use there service in the future. Fast effective communication positive result allways. Thankyou to all the team at construction helpline you people are the best! 100% recommend this company the best of the best forget the rest construction helpline is the place to be to get to where you want to be. 10/10

29 March 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

From start to finish this company was…

From start to finish this company was awesome. The assessor I had named Andrew did a phenomenal job and treated everyone with respect. Even when things were difficult to understand Andrew had a way of adjusting so I could understand what he was asking. Without his help I think I would have quit.

The office staff at Construction Help Line have also been amazing. Helping with connections and bookings.

Overall I would highly recommend anyone going through this company to achieve whatever it is they need.

Thank you to all for a very pleasant experience and helping me achieve my Black Card.

24 March 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Scam company avoid do not get your…scam

Scam company avoid do not get your caves card here it’s scam take money and don’t get your card go through hmrc website people trust me Learnt the hard way Thai will not pick the phone up to after payment ,,,,,,,,,,,don’t come that with me you only rang bk to cover your backs with a email fully refunded don’t think so….the bank had to refund me how convenient yous then try to ring bk ….scam company don’t not use …..its funny how when going through hmrc they send it in a week recorded delivery and it’s cheaper…..I’ve been waiting nearly 2 month ridiculous

7 March 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your application process. We appreciate your patience and understanding as we continuously review our policies to ensure a smooth experience for our customers. We acknowledge that you obtained your CSCS card independently and requested a refund. As agreed, your refund was fully processed on March 19, 2025, and should be credited to your account shortly. If you have any further questions or concerns, please do not hesitate to reach out. Your satisfaction is important to us, and we truly appreciate your trust in our services.

Best Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great experience with this…

Great experience with this company.Especially I would recommend Elizabeth from the office because she was very helpful and replied to all my enquiries.My tutor Jamie Hampshire, was a great person and explained to me every step to get my NVQ 3 Supervision.I would recommend Construction Helpline to anyone who is interested in the industry, thanks!

4 March 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Kelsey was very helpful with me…

Kelsey was very helpful with me receiving my CSCS card . She even called to notify me that the order was on the way. Also wanna thank my tutor Sandra for working so hard to assist me in passing my course. Thanks construction helpline for helping me obtain my certification.

27 February 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Great company

Great company. Greetings to Elizabeth from the office and my tutor Bernice M. who helped me every step of the way. I highly recommend it.

2 March 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

My instructor Bernice was fantastic as…

My instructor Bernice was fantastic for my NVQ Level 5 in construction management as was all the guys and girls in the office especially Elizibeth, and Jules was ever so helpfull and it was a true pleasure to deal with them all and the organisation , so a big hats of to the construction helpline 💙👍🏻👍🏻👍🏻👍🏻💯🪚🔧🪛🔨 xx

14 February 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,

Rated 5 out of 5 stars

Nvq 2 brickwork and nvq 3 superv

Great company, 10/10. Shout out to Elizabeth in the office and my tutor Andy T, was a top bloke! Helped me every step and got my NVQ 2 Bricklaying. Now doing NVQ3 Supervision. Recommended!

12 February 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,

Rated 4 out of 5 stars

My cscs card ready

This is to thank the card team for their support in handling my card issue in a professional manner. They did a great job job .

25 January 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 1 out of 5 stars

Dont use this company it’s fraud!!!

Dont use this company it’s fraud!!!
I done my test and passed in November and still have no cscs card and no one replies.

STAY AWAY FROM THIS COMPANY

8 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear customer,

Thank you for your feedback. We sincerely apologize for any inconvenience you experienced during your application process. We take all feedback seriously and appreciate the opportunity to improve. In response, we have reviewed our policies and procedures to ensure that our team remains informed and up-to-date on the application process.
Please be assured that your card application has been prioritized, and we are working to have it delivered to you shortly. Our support team will keep you updated throughout this process. Should you wish to discuss this further, please don’t hesitate to contact us directly.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Hi Construction Helpline,

Hi Construction Helpline,
I caught my NVQ 6 level and my black CSCS card at the end hours on Friday while my CITB test was going to expire on Saturday. All the people in this group are friendly and professional, especially my dear Assessor Bernice Mensah who helps and works like an angel, and in customer service Mr Ethon Brown, Volter, and Hajes.
Thanks, guys for your support and kindness.
Farbod Motameni

17 January 2025
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 3 out of 5 stars

Construction Helpline Ltd reviewed

Construction Helpline Ltd reviewed: Mixed experience overall. On the positive side, their tutors and staff are knowledgeable and supportive, helping candidates with training and skills development. However, there have been issues with delays, such as waiting four weeks for a card without results. Communication is generally good, but services can be a bit pricey for what's offered. Overall, an average experience with both admirable efforts and room for improvement.

1 December 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for taking the time to leave a review, although we would like to clarify that we do not find your record of you being a customer of ours. We take all feedback seriously, but we do hope that you can provide us with more information about your experience with our product/service. We strive to provide the best possible experience for our customers and If you could provide us with your contact details or Order id, we would be happy to address any concerns you may have.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good instructor

Very good instructor, broke everything down, and because of that I managed to pass.

28 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

I understood everything that I was…

I understood everything that I was taught in the course and it made me feel very happy.

20 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Very good and helpful

Very good and helpful

8 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

Tutor was excellent

Tutor was excellent really made the effort to get main points across to whole group look forward to the next one keep up the good work in making all workplaces safer.

8 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 5 out of 5 stars

CSCS card

Tutor was excellent straight to the point, all training PowerPoints where informative and help out a lot to answer the questions. Key points of knowledge that were relevant to the examination.

8 November 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,

Thank you for your feedback, we are glad our services were to your satisfaction. We thrive on providing exemplary customer service and care to all of our customers.

Regards,
Construction Helpline Team

Rated 3 out of 5 stars

......

...........

20 September 2024
Unprompted review
Construction Helpline Ltd logo

Reply from Construction Helpline Ltd

Dear Customer,
Thank you for your feedback. We apologize for any inconvenience caused during your application process. We have reviewed our policies and procedures to ensure that our team is educated and up-to-date on the application process. We would like to inform you that your money was refunded into your account already on 17th Oct'24 as promised by us. Please feel free to contact us if you have any further concerns.
Regards,
Construction Helpline Team

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