Constructionline Reviews 

May be the worst experience I’ve had in the years of working got poached every day for 2/3 weeks to sign up pay a fee then received zero help went almost dead silent for over a month no calls nothing after close to half a dozen emails asking for a call never got a call I’ve had to call up multiple times got sent an email checklist I then completed it to the letter and after that still rejected the ssip and 2 months in I’m still getting no where no help I’ve got a memebership I can’t use and still no one’s called if I could leave minus stars I would I wish I’d gone through a different service and will be pushing for my money back or getting a solicitor involved it’s vile how I’ve been handled with constructionline

If any company requires that you join construction line in order to be able to work for them, just tell them to forget it - It's really not worth it.
The forms you have to fill in just go on & on with the biggest load of drivel you have ever read.
Being a sole trader, half of the stuff doesn't even concern you, yet they still want answers or you can't continue.
I filled probably 60% of the forms in with whatever they wanted to hear just to push on through.
Still, if you do eventually get through all of that complete drivel you'll still get fresh questions to answer throughout the year regardless if has anything to do with your business at all.
I pity the bigger companies being ripped off thinking that by having this company vetting everybody and having them join constructionline is beneficial, when really it's just a money maker.
For instance:
The national trust were talked into using constructionline some years ago, so now instead of using local tradesmen they have to use bigger companies, sometimes from out of the area.
So now the NT have to pay Constructionline for their services, limits the choice of companies who can do their work and pay a higher rate for the workforce.
Makes no sense to me.

Had a webinar this morning with Amanda Law and was very insightful. Definitely a tool we will be utilising moving forward!

If I wasn't already financially invested into Constructionline and my clients didn't require i would absolutely move away from this.

Very poor communication with increased costs each year which are apparently 'as they provide a better service now' they absolutely do not. Keep added required policies into the subscription even though they have no relevance to what our business delivers.

Man on the phone came across as simply paid or you loose your subscription and should you need it again then you will have to pay the inflated onboarding costs again. Oh and make sure you pay by next week!

If i tried my clients this way i would be out of business within days!

Shocking.

Charlotte was very helpful in helping us understand the portal to maximise the benefit we receive for this accreditation. Very knowledgeable, kind and professional.

Syed, my company account manager, is very professional, thorough and helpful. Helps me to make the most of Constructionline

Very poor customer service, undertakes zero checks prior to calling, for an organisation that is responsible for Health, safety, environmental & quality auditing it personal cares out very little check on th organisation they contact.

Several correspondence have taken over a week to get a reply and subsequent business has been lost.

Another good catch up with Amanda this afternoon. Great to know help is there quickly should it be needed.

This is my second time I have received help and support for the platform and the knowledge and helpfulness of their team is first class. I like that they reach out and take the time to educate you and are committed to ensuring you make the best use of your subscription to help your business move forward.

Just has my review and Minhaj was very helpful. Answered my questions and talked through the portal very professionally.

Zsofia was very informative and showed me where to find very useful information within the portal.

Great working with Amanda, she's very knowledgeable and helpful, always a great pleasure to Teams with. :)

Zsofia was very helpful and explained everything we needed to know, looking forward to using the system more

Joshua Johnson is an excellent Customer Success Manager. Very informative, helpful, professional and friendly.

James, was informative, clear, friendly & genuine

Zsofia is an excellent tutor and guide to help use the Constructionline portal to much greater value for our company. I learnt a lot of great information and actions to take, making the portal a must for potential business

Amanda always very knowledgeable and happy to assist with queries and questions and she make this easy to navigate.

Have been communicating with a Customer Success Manager on why our annual invoice has increased by 62%!!
I had a reply saying: 'In June 2024, we implemented a pricing adjustment in response to ongoing enhancements made to our platform. These improvements included the integration of new features, particularly within our compliance platform. The incorporation of AI technology has allowed us to streamline the process of uploading document and financial information, offer a comprehensive overview of compliance status through a dedicated portal dashboard, enhance company profiles, and revamp our document library. Additionally, we have introduced a Membership Centre where users can conveniently access invoices, credit notes, and a store for subscription upgrades.
Furthermore, in January 2025 we have launched BidWork, a tendering portal with integrated AI technology designed to simplify and enhance the tendering process.'
62% increase for AI & software updates to take on the majority of there Manpowered/Labour work therefore reducing overhead costs! Bit bizarre.

Anyway. They have stuck to there guns currently and are refusing to allow any reduction in cost! In the real world would you really accept such a % hike on any items you purchase?
They think they have you over a barrell and will just accept it and pay.
I am bitterly disappointed in the way they have treated us as a repeated customer.

I had an excellent experience with Syed, my Customer Success Manager at Constructionline. He took the time to walk me through the platform’s sales capabilities in detail, providing genuinely insightful guidance and practical next steps. His demo was informative, well-structured, and incredibly helpful — covering everything from buyer searches to profile optimisation and how to win new work. Syed’s positive and professional approach made a real difference. Highly recommend!