Order tracked as delivered when not. Impossible to contact unless on their terms. All contact telephone numbers in published domain are fake/cloned. Did respond to my enquiry to product whereabouts wi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered the wrong size Stihl saw, my fault. Emailed them within the 14 day return window for a refund or an exchange. Not heard anything back from them after sending multiple emails.
DX (logistics company) only delivered half my order. Emailed CPD over the weekend and within the first couple hours of Monday morning they'd sent a replacement via a quicker courier service and was al... See more
Company replied
Excellent service I ordered the scaffold trestles at 4.30pm and they were with me before midday the following day! Cant ask for much more than that other than the price was very good, quality great... See more
Company replied
Company details
- Scaffolding Service
- Civil Engineering
- Construction equipment supplier
- Construction Machinery and Equipment
- Grounds Maintenance Service
- Tool shop
Written by the company
Our team at Construction Products Direct bring together more than 50 years of construction industry knowledge. Construction Products Direct will fast become the UK’s leading supplier and first choice of non-mechanical construction equipment including: access equipment, safety products, small tools, temporary fencing, barriers, excavation safety equipment and scaffolding products.
Contact info
Woodland farm Ind Est, Shortthorn road, NR10 5NU, Norwich, United Kingdom
- 0330 124 7955
- sales@constructionproductsdirect.co.uk
- www.constructionproductsdirect.co.uk
2.7
Poor
54 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good product
30 April 2024
Reply from Construction Products Direct
Hi
Thank you for your review. We appreciate your feedback.
Kindest regards
Rob
Reply from Construction Products Direct
Hi
Thank you for your 5 star review. We very much appreciate it.
Kindest regards
Rob
Out of stock took ages to tell me
29 April 2024
Reply from Construction Products Direct
Hi
Thank you for taking the time to leave us a review. We sincerely apologise that it took 2 days to advise that this item was out of stock. We did try to find an alternative for you.
Kindest regards
Rob
Reply from Construction Products Direct
Hi
Thank you for your 5 star review we very much appreciate you taking the time to leave is a review.
Kindest regards
Rob
Reply from Construction Products Direct
Hi
Thank you for your nice 5 star review. We really do appreciate it.
Many thanks
Rob
Reply from Construction Products Direct
Hi
Thank you so much for your 5 star review. We really do appreciate it.
Kindest regards
Rob
Helpful driver…
13m scaff planks delivered successfully. Their big lorry couldn't get in our drive, so they came again with a smaller van. And the driver was fantastic, helping me to get them stored away high up out of the rain.
19 February 2024
Unprompted review
Reply from Construction Products Direct
Hi
Thank you for the 5 star review.
We are so glad that you were happy with the products and service.
Many thanks
Rob
Great Customer Service
DX (logistics company) only delivered half my order. Emailed CPD over the weekend and within the first couple hours of Monday morning they'd sent a replacement via a quicker courier service and was all the way to my way door in the Highlands in double quick time. Mega impressed, would use again 👍
19 February 2024
Reply from Construction Products Direct
Hi
Thank you for your 5 star review. We really appreciate your review.
Kindest regards
Rob
Not at all sure if would buy from them again
Despite clear instructions- delivery a total mess , items scatched , wood boards damaged , and exceptionally no clue of H&S in "dumping" items wherever they choose. Customers complaint handled with contempt ...
Once again to clarify
1) Norwich Branch which is head office is totally one sided ....
You mentioned swearing - I contest that , rather , it was total contempt in the manner the company representative handled it - It was as though they were doing me a huge favour ...
And by the way I think I will find an avenue to upload this for "buyers to see" and make their own mind up.
FURTHER
No mention of procedure, until posted online.
Unless we wanted the project to be closed due to the H & S caused by your delivery .
(I PAID YOU -THUS DELIVERY IS YOUR SERVICE-however you wish to do that )
Should we have been sitting around with cups of tea then sure happily would be taking pics and selfie's for you all....
It was of greater importance to rectify the risk than to be interested in taking pics for you ...
However the damaged item were pictured later , and I am contemplating if I should re-create the issue with the relevant neighbours complaining of the risk and H & S Issues for online viewing ...
Once again , your reply accepts zero responsibilty - More like "PROVE IT" because of course you do not wish to take responsibility ...
If people were actually harmed - I'm sure the public will make its own opinion ..
The way you operate it's only a matter of time.
Happy Valentines day to you all.
6 February 2024
Reply from Construction Products Direct
Hi Pedro
Thank you for your 1-star review. But as you didn't allow us to speak or give any type of explanation or a way to fix the problem please allow me to do that now.
1 - Once the items have left our depots, they are in the hands of the DX delivery company.
2 - We ask for photos of the items so that we can prove that they are damaged and then send a claim off to the delivery company. This is a standard request. We can then also get the items returned and resend new items with a different delivery company if necessary.
When you called you did not allow us to explain anything. You were rude and swearing at our staff members. However, we were still willing to help you and advised as the items left from a different depot we would arrange a call back within 10 minutes.
When we called you back you would not send pictures in so how do we know that anything is scratched or damaged? How can we complain to the delivery company with out any evidence? All the information you provided regarding giving you a call before the delivery was passed on to the delivery company and we can provide receipts.
In future, we would advise you not to swear and be rude to any staff member when they are trying to help you with an issue.
Once again thank you for your review and Happy Valentine's Day Pedro
Quick efficient service
10 December 2023
Reply from Construction Products Direct
Hi
Thank you for your kind 5-star review we appreciate it.
Kindest regards
Rob
Fast and responsive
I did have an issue with an item getting diverted to a different address but they sorted it out really quickly and no hassel. So was happy with there pro activity.
27 November 2023
Reply from Construction Products Direct
Hi
Thank you so much for your kind review. It is very much appreciated.
Kind regards
Rob
Very fast delivery and excellent…
Very fast delivery and excellent product, highly recommended company.
7 November 2023
Reply from Construction Products Direct
Hi
Thank you for your 5-star review and your recommendation.
Kindest regards Rob
Fast reliable service
14 November 2023
Reply from Construction Products Direct
Hi
Thank you for your 5 star review.
We very much appreciate it.
Many thanks
Rob
Great price but as yet still…
Great price but as yet still outstanding delivery of goods completely failed to meet expectations leaving me unable to meet deadlines and out of pocket. Use a reliable courier perhaps?
7 November 2023
Reply from Construction Products Direct
Hi
Thank you for your review.
Im so sorry that you have not received your items yet. We have just checked and you should be receiving them today.
You are correct and we are in the process of moving company's for our delivery as we hate to let our customers down. Luckily our customers do receive their orders within the promised 3 working days but unfortunately it looks like yours slipped through the net. All that we can do is offer you our sincere apologies. However we will learn from this to try our very best that this does not happen again.
Kindest regards
Rob
Incredibly fast service.
30 October 2023
Reply from Construction Products Direct
Hi
That's great to hear!!
Thank you so much for your lovely 5-star review.
Many thanks
Rob
Great follow up, good gear!
Great follow up when the courier didn't deliver the order together. Excellent customer service (Rob) Made sure everything was delivered. Equipment quality seems good too.
2 October 2023
Reply from Construction Products Direct
Hi
Thank you so much for your lovely 5 star review.
It is very much appreciated.
Kindest regards
Rob
Reply from Construction Products Direct
Hi
Thanks for your 5-star review. It is very much appreciated.
Many thanks
Rob
Delivery didn’t come the next day and…
Delivery didn’t come the next day and waiting almost a week
11 September 2023
Reply from Construction Products Direct
Hi Mike
Thank you for your review.
Please know we do not offer next day delivery. We offer 1 - 3 days. We did send your order out on a next day delivery but the courier company lost yours and many other peoples orders which meant we had to re send your order. Luckily everything is back to normal now and our customers are receiving there order within there promised time scale.
Kindest regards
Rob
Products didnt turn up on time
Products didnt turn up on time. Lost in transition. Job been put back for this reason.
6 September 2023
Reply from Construction Products Direct
Hi
Thank you for your review, It is very much appreciated.
Unfortunately, we are very limited with what couriers we can use due to the weight and length of our items. Normally the courier is very good but I believe due to the amount of props leaving us and other businesses like us in the last few weeks due to school buildings needing props the courier companies are overwhelmed.
We do apologise and hope the delivery service is now back to normal.
Kind regards
Rob
Although my products didn't turn up on…
Although my products didn't turn up on time the customer support was great. Eventually got my props everything was as described good quality.
28 August 2023
Reply from Construction Products Direct
Hi
Thank you for leaving feedback we really appreciate it.
Im glad you have now received your props. We are in the process of changing delivery company's so we hope that our customers orders arrive on time.
Kindest regards
Rob
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.