Consumer Cellular Reviews 13,891

Pretty easy to select and buy a new phone. Prices seemed to be in line with other carriers for IPhone 17e. I did go to Target first which is listed as a CC retailer but that was a waste of time.

I received a new iPhone 17 for my wife. I got a new iPhone 16 Max about a year ago. At that time I used customer service and set up my phone. This time around I was thinking for my wife’s new phone setup would the same setup. We received written instruction on how to setup my wife’s iphone and a complete activation on my own and downloaded all data off my wife’s old iphone to her new iPhone without the use of customer service. So I was able to do it all as self service. So excellent instructions. Thanks.

The phone works well. The downside is my wife was without a phone for 6 days. We are both elderly so a phone is a necessary item.

My older iphone was having issues, so I started to research a new one. I did have a few questions, and the person that I talked to really seemed interested and was able to answer my questions without putting me on hold. I have been a consumer cellular customer for quite a while now, and whenever I have had a question they were always able to help me.

I ordered a Galaxy 26 phone from CC. I do like my phone so far.
I ordered a Gadget Guard Glass protector for $28, along with my Galaxy 26 phone. When I put the glass protector on my phone, I saw that it was a thin piece of plastic and worth about 10 cents! I contacted CC and was told they couldn't get me a refund because it was from another company. What a rip off!

Switching to Consumers Cellular was the best thing! I have better service at a lower price. Switching from home was so easy. Customer Service is amazing!

Great cell service for 1/2 the price of our other long-time server. The staff was awesome!

The first representative set us up with the payment and necessary agreement information. He was fantastic and very knowledgeable and respectful. The woman that did the actual transfer of our phone numbers and started our service was so patient and did an excellent job. Could not be happier. The service is as good as our previous provider at half the cost. So far we are completely happy!

I am Brenda,
Consumer Cellular is great. We have great service and our bill is $90 a month cheaper than AT&T. My problem ìs with the commercial. They advertise that the 2nd month is free which is not totally correct. They still make you pay taxes on that month. They need this in their commercial so people understand that it is not totally free.

My puppy got a hold of my I phone 11 and broke the screen and it had dark spots so went cc website and ordered a new 17e was delivered in 2 days very happy with my new phone and the speedy service

Ordered a new phone from CC and received it within 3 days.

The first call was to inquire about prices, etc, on switching from my current carrier to Consumer Cellular. I was extremely pleased with the gal I spoke with, she was very helpful! And the cost is half of what I did have. The second call was to set our phones up with the new SIM cards. The guy I talked to was very helpful as well. Only had this service a few days, but I seem to have more bars than before. Oh and I also got our second month free. So, so far, so good.

Very available, friendly, and understandable customer support...all were great!

I recently ordered a iPhone 17 pro max. Got the new phone in the mail only to find that I was sent an old school flip phone! I contacted customer service only to be told that they would need to receive the old phone first before they would even ship my new phone out. I was also told that the shipping label needed to send old phone back couldn’t be sent via email and had to be sent via mail!! This would put me at likely almost 2 weeks before I would receive my new phone! Absolutely absurd! At end of call, I told they would put in a ‘request’ to have my correct new phone sent out at same time as shipping label so I could receive it prior to incorrect phone being received however there was no guarantee! Nothing was offered to me whatsoever as a courtesy or ‘apology’ for the mess up! Meanwhile, current phone on the Fritz. They don’t seem to care! It’s not my fault they sent me the wrong phone! They should do whatever necessary to get a customer the correct product ordered ASAP! A $1200 phone at that!! Not a happy customer!!!

tech person couldn't answer one problem but gave work around. patient very, obviously would have rather be elsewhere

So far so good

I signed up with them new number, then brought a number over to a completely unlocked phone by eSIM where after activated wasn’t working then started working after I changed the APN but wouldn’t consistently work. Customer service rep tried to blame the phone but wasn’t the phone so then since it was working some I went on to bring another number over this time wouldn’t activate so when I called that’s when I was told I owe a $300 bill. My 3rd number was partially added just not activated. I then told them you saying I owe a bill? You 3 phone numbers too late but this was also after I placed an order for a cheap device and paid for it an hour later order was cancelled by them, at that point is when I was told I owe a bill that needs to be paid before my 3rd line can be activated. I took my 2 numbers and reversed the porting back to where it originated. I don’t owe no bill I not only don’t owe a bill but I had purchased an iPhone from them and it was fully paid for. I am going to conclude this review with saying that this company doesn’t care enough about a customer to retain their business.

The Consumer Cellular website is very user friendly. I was able to search for specific phone by brand name. Easy to compare phones.

My phone arrived in excellent condition on the expected delivery date. Tracking for my phone was provided.

After my phone arrived, the easy to use instructions were helpful to start using my phone. User instructions are searchable on the Consumer Cellular website.

Prices are cheaper on Consumer Cellular than everywhere else I searched.

I have been a consumer cellular customer for 10 years and I would never change. They have helped me more than I could reasonably expect. Consumer Cellular is us-based and they speak perfect English which is wonderful if you are like me with poor hearing. Their staff is very knowledgeable even beyond routine service setup. I like going into their store for their warm welcome. The customers concern is their first concern. They quickly resolve problems at no extra cost. I can't thank consumer Cellular enough. Clarke

Switched on my own online which was very easy. The only issue was that I ended up with two eSIM’s. When I tried to call out on my cell or in to my cell, it wouldn’t work. I then figured out that I had to deactivate my old eSIM. Once I did that everything worked perfectly.