Contactforlenses Reviews 163

Well I can’t recommend this company enough I don’t normally write reviews either but they have actually made me so happy so I revived my contact lenses a month before u needed to use them fast forward I opened my items and one lens was broken I was gutted as I wanted to wear them for a wedding anyways I contact favourlens thinking just maybe they might be able to help me out and they actually sent me a brand new set out at no extra cost, this right here is customer service at its finest thank you so much my go to for contact lens’s from now on and also extreamly comfortable to wear good value for money and delivery came prompt BOTH times thank you so much

I wrote a review about this company in 2012. Unfortunately Trust Pilot deleted the review because it was reported by the company. It is a shame because hundreds if not thousands of people may not have lost their money. Anyway I will repost my original review below because I believe it should never have been removed.
NOT RECOMMENDED...AT ALL!
I have recently had dealings with this company. I have found that they have various websites:
contactforlenses.com
brandedshades.com
brandedglassesdirect.com
bettereyesite.com
lensplanet.com
professionalglasses.com
boostq.com
specspeople.com

I ordered lenses from the site contactforlenses.com however did not receive dispatch notification. I emailed them and they told me that the lenses were on back order and that they would email me when the lenses were available. What good was that to me, when you need lenses you need them almost right away. I cancelled the order and received an email that the lenses would be dispatched shortly, however I had already bought again from my regular supplier, so emailed back to tell them to cancel.

A few days later and a few emails to them later I eventually got the cancellation email and was told that the refund would be in my account within 2-3 working days. Well it didn't arrive so I called them, some guy with an Asian accent answered and told me that the money would be in my account within 2-3 working days, I argued that I had already been told that 4 days ago but the money wasn't in my account. He just reiterated that it would be in my account shortly. I asked them for their company registration number in Jersey however he told me that he was not allowed to give that information to me. ???### I told him that is what a company registration number was for, so that people could check out businesses however, he was adamant that I would not get the number. This made me more suspicious, so did a little research and found the company operating from a defunct PO Box, noticed that they have 10 websites selling lenses, glasses and sun glasses, I also noticed that they go use various pseudonyms. Names I have come up with in this organisation are: Andrew Miller, Sarah, Kelvin Carter, Arun, Himanshu and Sunil.

Each one of their domain names have been registered by proxy by Go Daddy, which means the real registrants name is hidden. They use a server for all of their sites mentioned above, hosted by oriensoft.com based in India.

I emailed contactforlenses again with all of my findings and copied them in on an email that I sent to their webhost: samiratoriensoft.com and another that I sent to Jersey trading Standards. Two hours after I sent those emails, I received an email from "Sarah" from contactforlenses notifying me that they had made the refund.

Success, I received the refund today, 1 month after I initially give them my money, however I am convinced that I would not have received anything back from them If I had not aggressively pursued them in the manner I did.

I would advise strongly about paying money to any of the websites named above, and in future just beware who you buy from on the internet. First make sure they have an address and not a PO Box number, you can check the address on Google to see what telephone numbers are attached to it. Make sure the have a Geographical number, not 08, 03 or mobile numbers. go and check the domain on domaintools, if it comes up that there is no registrant details, don't buy from it. Lastly call the number on the website before you make a purchase to ensure there is a real person behind the business, if there is no phone number available then you don't want to be dealing with them.

NO Doubt the people behind the sites mentioned above will continue registering domains and putting up websites, therefore Don't get caught out by them again, Check before you buy.

Safe Shopping
Marcus

Not sure if this company is still operating but my last order never arrived and despite numerous attempts to contact them no reply. In the end raised the issue with my bank who refunded the goods.

Whatever you do don't buy from this company. They appear to be the cheapest for contact lenses but you never get them. I had to get a refund via my credit card company.

I too got caught with this company, who said that they were short of my lenses in Dec 2017. Previously I have successfully ordered from them for 2 years with no issues.
I cancelled the order, and they said they would refund my credit card. Needless to say after many emails and excuses, I contacted my credit card company MBNA. They refunded me all my money and took it up subsequently with the scammers contactforlenses.com. I see now that the website does not work, so I guess they have been shut down finally.. If they ever come back please DO NOT ORDER ANYTHING from them.

I ordered contacts from them on March 15th. The first red flag was the lack of a confirmation email, receipt, any kind of acknowledgement of my order (although they promptly billed me the $64). I heard nothing, and after two weeks I emailed them only to get a reply from lensplanet.com - which is owned by the same people, apparently, but which made it easier for them to cover their tracks - claiming the lenses were delayed and would arrive within 10 business days.

I gave them plenty of time. In fact, I forgot about them for a while, and finally emailed them in May demanding a refund. No reply at all this time, although google seems to indicate they're going out of business. I've disputed the transaction with my bank. These people are nothing but criminals.

I used the company for many years.. and worked well.
However, since December 2017 became a scam. They don't deliver their order and they don't send the money back.

I ordered lenses back in Jan18 and they didn't dispatch after 3 weeks so I cancelled the order. It is now the end of May18 and I still have not received my refund after 15+ emails back and forth. They keep saying the refund will be made in 1-2 working days, then 3-5 working days, the 10-15 days. Still no refund.

Still no refund from an order placed months ago. I had an email from planet connect chasing up this complaint. Has anyone else received a similar email?

I ordered lenses from these con artists recently. The money was immediately taken from my credit card and I then received an email saying they were having trouble getting stock from their suppliers and were unable to give a delivery date. I cancelled the order and demanded an immediate refund which was promised within 3-5 days. It hasn't materialised over two week later and my credit card company are now looking into the issue on my instruction.

Ordered lenses form them previously and received the lenses, however ordered 3 months supply on 25th April and to date no lenses or reply to my numerous e-mails. So disgusted with this theiving company.

this has happened to me as well, all was well then the last ordered never came, requested a refund - that was 05 Mar, till now no refund.
customer support "Sarah" does reply but nothing really is happening

This company used to be okay in the past (till last year). It's history. They are totally scammers now.

Guys, this is what you have to do to have your money refunded:
1. They don't send any order you paid for. Send an email or two to them, they never reply your complaint. Fine. Save the email(s) as evidence if needed.
2. So call the bank, you made the purchase with. (meaning the one you have the debit/credit card you used for that transaction).
3. Raise a dispute against that website/company with your bank. Provide all details they need.
4. The bank will process the investigation.
5. Call again the bank, usually after 15 days from the date of the purchase.
6. They (the bank) will refund your money and does all necessary against the disgraceful company.

The more of you go against them, the sooner they wont't receive any more order and no bank will deal with them. Don't let your money lost.

MASSIVE CON. GO ELSEWHERE!

Seems I’m in the same boat as pretty much everyone else on here. Had used them a few times and everything fine. Last time was horrendous. Ordered lenses at the end of December. Requested a refund in mid-January - no reply until a second email at the end of January where I was promised a refund in 3-5 working days. Nothing received to date despite repeated chasing. Time to make their name mud on social media!

Why have the authorities not seized these guys domains yet? Blatant obvious scam netting millions of dollars yet it continues?

I wish I read the reviews before I ordered. Exactly the same experience as other reviewers. Ordered my lenses 6 weeks ago, never delivered. Then asked for refund and still waiting for it.
I will be reporting them to the trading standards if they don't return my money.
This site should be taken down. They don't even deserve one star.

Further to my last review, after reporting them to trading standards they refunded my money.
I'll never use this company again.

wish i had read the reviews before i placed this recent order on April. have been using the site for a few years until the last order. been waiting for month and still not receive my order. contacted customer service and not reply. very disappointed and angry about this.
how can i get my money back? is there anyway we can get refund?

I used this company in the past without incidents. However, my last order, placed on January 25th (£63.96), was not delivered and the payment never refunded.

I have been trying to contact them but they are not replying to my emails.

What can I do?

Taken £240 from my account and it's been nearly 2 months and no lenses delivered and no response to my emails when i contact support.

Had exactly the same experience as the other reviewers, this site is a total scam and should be taken down, luckily, I have only lost a small amount of money, unlike others. Whatever you do, do not order from this site !