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Container and Packaging Reviews 566

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive product knowledge, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and patient approach, especially when dealing with complicated orders or specific needs. The ordering process is often described as smooth and easy, with products consistently meeting expectations in terms of quality and fit. However, some customers also noted minor issues with product specifics, such as caps not functioning as expected or bottle walls being thinner than anticipated. Additionally, a few people found it challenging to locate matching components on the item page and expressed dissatisfaction with the cost-effectiveness of small orders due to shipping.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, knowledge, and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the helpfulness, patience, and... See more

Order

Reviewers mention positive feedback about order, highlighting the smooth and easy ordering process,... See more

Product

Consumers find product quality to be consistently high, with many praising the well-made items and excellent... See more

Service

Customers had positive experiences with service, often highlighting the quick, efficient, and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dillan is fantastic! Quick response time, follows up, one of few vendors I can rely on completely. Saves time & money...Great at his job. Truly one of my top sales reps for dependability. Excellent... See more

Company replied

Rated 5 out of 5 stars

We have worked with Dan Grover for years. And he never disappoints! He always responds quickly and looks for the closest delivery point. Quality of product has always been consistent. Overall, it's... See more

Company replied

Rated 5 out of 5 stars

Container and Packaging has always treated my company well. They look for ways to improve your needs and offer better pricing as the quantity rises. I highly recommend this Company. Bird is very kin... See more

Company replied

Rated 5 out of 5 stars

GJ was a pleasure to talk with and even showed interest in my projects. Every order I've placed with Container and Packaging the process is smooth and easy and everyone who picks up the phone has alw... See more

Company replied


Company details

  1. Packaging company
  2. Container Supplier
  3. Glassware wholesaler
  4. Packaging
  5. Packaging Supply Shop
  6. Plastic Wholesaler

Written by the company

Container and Packaging started as a family-owned business and has provided packaging solutions and logistical expertise to entrepreneurs and established companies for over 50 years. In 2018, Container and Packaging became an employee-owned company, with a continued goal of bringing value to businesses through each step of their packaging evolution with expertise, partnerships, buying power, and resources. Headquartered in Eagle, Idaho, Container and Packaging operates multiple strategically located fulfillment centers throughout the country; with deliveries quickly reaching all 50 states and more than 70 countries. From the very beginning, Container and Packaging has built success through one-on-one conversations with customers to discover what they truly need to make products they can be proud of. From start-up to multi-national company, Container and Packaging has the capability to help your company throughout the life of your business. With thousands of unique stock products and access to hundreds of thousands through a nationwide network of vendors and manufacturers, Container and Packaging can get what your product needs. Container and Packaging's reputation has been built on creative solutions and excellent service, listening more than talking, choosing creativity over complacency, and smashing expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

566 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Mike Johnson made everything super easy…

Mike Johnson made everything super easy for us, answered all our questions, and helped us decide on the right caps. Great company with great workers. Highly recommend working with these guys! Thanks, Mike!

10 April 2026
Unprompted review
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Reply from Container and Packaging

Thanks for your feedback, Isaac! We're so glad Mike made everything easy and helped you find the right caps. We appreciate your recommendation and look forward to working with you again soon!

Rated 5 out of 5 stars

Carole was great to work with

Carole was great to work with. Very knowledgeable about products and made some recommendations for me to look at. I enjoyed ordering from her

10 April 2026
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Reply from Container and Packaging

Thank you for the wonderful feedback, Brian! We're happy Carole was able to assist you so thoughtfully. We look forward to helping you again!

Rated 5 out of 5 stars

Sam is awesome

Sam is awesome. He is responsive and always goes out of his way to make sure we are taken care of.

10 April 2026
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Reply from Container and Packaging

These are great qualities to have in your Packaging Consultant. We are thrilled you get to work with Sam. Thanks for sharing, Donaven!

Rated 5 out of 5 stars

You have the stock items we need

You have the stock items we need, plus Adam Miller is great to work with...Very professional and excellent demeanor.

9 April 2026
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Reply from Container and Packaging

Thank you, Nancy! Adam hits it out of the park every time! He will be thrilled with your kind words.

Rated 5 out of 5 stars

well informed customer service…

well informed customer service professionals have always been able to answer any question.. First rate.

8 April 2026
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Reply from Container and Packaging

We love to hear that! Thank you for sharing your experience with us, Anthony!

Rated 5 out of 5 stars

Carole was very precise with helping…

Carole was very precise with helping choose a different option, one that was closer to the jar I previously had. She was very sweet and very professional and stayed with me til she had everything perfect. Thank you and kudos to Carole.

8 April 2026
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Reply from Container and Packaging

Thank you for sharing your experience, Laura! We're thrilled to hear that Carole was able to help you find something closer to what you were looking for. She truly takes pride in making sure everything is just right, and she'll be delighted to read your kind words. We appreciate your support and look forward to helping you again soon!

Rated 5 out of 5 stars

helpful and quick to answer

Great experience calling CS at Container and Packaging, they were helpful, efficient, and very experienced in their knowledge with any questions I had for them. Will certainly keep coming back for any of my packaging needs.

8 April 2026
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Reply from Container and Packaging

That is music to our ears, Jose! Thank you so much for sharing your experience with us today. We look forward to many years of working together.

Rated 5 out of 5 stars

I’m super happy with the help I…

I’m super happy with the help I received today from Lindsey in taking my order. She was professional, knowledgeable and a pleasure to deal with. Impressed and happy with the level of customer service. Thank you so much!!!

7 April 2026
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Reply from Container and Packaging

Lilly, your sweet words made our day! We are thrilled you had such a great experience with Lindsey. She takes pride in her work so I know she will be happy to hear your feedback. I look forward to sharing your kind words with her. Thank you, Lilly!

Rated 5 out of 5 stars

The young woman who helped me checked…

The young woman who helped me checked the warehouse to see if you had the product that I needed.
Her name was Ariel, and she was very pleasant and helpful. She makes me want to deal with your company again when I need containers.

6 April 2026
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Reply from Container and Packaging

Linda, we are overjoyed to hear that our Customer Care agent was able to help you find what you were looking for. We appreciate your kind words and look forward to assisting you again in the near future.

Rated 5 out of 5 stars

Spoke with customer service and they…

Spoke with customer service and they were so kind and helpful.
We were actually able to get some other samples my way for my other products in my line! ♥️♥️

31 March 2026
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Reply from Container and Packaging

That is fantastic! Thank you for sharing your experience with us, Teresa. We look forward to many more to come!

Rated 5 out of 5 stars

Satisfied

so far so good. First order call and very satisfy. Customer service/order desk was very pleasant and knowledgeable.
Highly recommended supplier

3 April 2026
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Reply from Container and Packaging

Welcome to the Container family, Boytcho! We look forward to serving you for years and years to come.

Rated 5 out of 5 stars

always quick to answer the phone

always quick to answer the phone, and will work hard to find the items i need or offer replacements and alternatives.

3 April 2026
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Reply from Container and Packaging

Thank you, Patty! We take pride in our work, helping our customers. Thank you for noticing those small things that make a big difference to you and your company. We appreciate you!

Rated 5 out of 5 stars

Bird was Amazing

Bird was Amazing, very friendly and helpful. Definitely will be buying again her knowledge was definitely helpful,

Bird Thank you

3 April 2026
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Reply from Container and Packaging

Thank you for your kind words, Gary. Bird has been a part of our team so long, we hope she never flies the coop. I will be sure to share your review with her. She loves her job and knowing her interaction with you was so impactful, it will mean so much to her. We look forward to helping you again soon!

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