1-star review Extremely poor refund handling. My refund was issued in the wrong currency to an account that could not receive it, despite me never changing my bank details or requesting a cur... See more
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Convera lost my payment to McGill University, I showed them proof that it was sent, proof it was transferred to them and no help whatsoever. It has been "Lost " for 6 days and they have no clue. I hav... See more
Company replied
Shaan provides fantastic support to us, he is always on hand to assist with transactions and queries, whether small, large, simple or confusing! His friendly attitude towards helping us means we never... See more
Company replied
Hi, We have been getting quick response at all times and easy to contact over the phone. Further, we noted professional approach in resolving some matters we came accross and swift response time.... See more
Company replied
Company details
Written by the company
Convera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.
Cross-border payments built to accelerate business
Written by the company
- Simplify commercial payments with Convera’s complete suite of cross currency products.
- We are reimagining the future of global business payments by making transactions simple, smart, and secure; empowering our customers to grow with confidence. By seamlessly connecting people, technology, and commerce, we help businesses of all sizes navigate the evolving landscape of global trade with every payment.
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3.4
Average
331 reviews
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Convera
Very helpful and efficient quick to answer any queries. Have been with them for many years.
16 December 2024
Unprompted review
Reply from Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.
Easy transactions and fair exchange…
Easy transactions and fair exchange rates...
13 December 2024
Unprompted review
Reply from Convera
We really appreciate the 5 stars! So happy to hear everything went smoothly. Looking forward to helping you again whenever you need us.
Speedy reliable service every time.
Speedy reliable service every time. A very professional staff with excellent communication.
16 December 2024
Unprompted review
Reply from Convera
Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!
Simply the best
Great service, great communication and a very user friendly platform. My accounts manager Natasha frequently calls to keep me up to date with trends and opportunities that may help us save money. I have used various companies over the years and Convera are simply head and shoulders above the rest.
14 December 2024
Unprompted review
Reply from Convera
Thank you for your review and for mentioning Natasha! We're delighted to hear they provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with them!
Convera
I have dealt with Chris at Convera for about 10 years now, he provides an exceptional service, I am always able to reach him.. even on bank holidays. Rates provided are highly competitive. I’d highly recommend.
13 December 2024
Unprompted review
Reply from Convera
We truly appreciate your kind review and the shoutout to Chris! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.
We have used Convera for many years to…
We have used Convera for many years to handle all our international payments and currency conversions. Competitive rates and quick service. My account manager always available to sort any issues. Highly recommended and trusted.
13 December 2024
Unprompted review
Reply from Convera
Thank you for taking the time to share such a positive review! It's an honor to have earned your trust, and we'll keep working hard to provide this level of service every time.
Avoid at all cost !! Refused to remit and refuse to refund
Avoid using convera at all cost. I send a remittance on 8 Nov 24 and it has been more than a month and the beneficiary have not received the funds.
When we check with convera, we were told they cant refund and we just have to wait. Waiting for one whole month is ridiculous, no explanation, no nothing !!
7 November 2024
Unprompted review
Reply from Convera
Thank you for sharing your experience. We sincerely apologize for the inconvenience caused. We've requested more information to better assist you with your situation and ensure we address your concerns promptly. Please rest assured that we take customer feedback seriously and will work to resolve this matter as efficiently as possible.
Professional and Top Class Service!
I have been using the company's forex and payment services for many years (previously Western Union Business Solutions) and always find their staff very helpful, pleasant and professional, esp. our account manager Daniel, who not only offers me top class customer service, but also excellent forex rates. He is very pro-active and efficient, and contacts me whenever there are considerable currency movements. I strongly recommend him and the company to anyone who may have forex requirements and international payments.
29 November 2024
Unprompted review
Reply from Convera
Thank you for taking the time to share your experience and for highlighting Daniel! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!
Very reliable customer service and…
Very reliable customer service and friendly all the time. Have had the pleasure of using their services for a few years now and have never let us down.
I would highly recommend any FX trades to be done using Convera. Nat and her team are always there for help and support.
12 December 2024
Unprompted review
Reply from Convera
We really appreciate your review and the mention of Nat and the team! It's great to know they've been helpful. Thank you.
Reply from Convera
Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!
Very prompt service received and always…
Very prompt service received and always available to assist
10 December 2024
Unprompted review
Reply from Convera
Appreciate the 5 stars! We're so happy you had a great experience with us, and we'll be here if you need anything else.
Trusted Business Partner
We have been working with Convera for many years and what distinguishes Convera is the value they place on customer relationships. They continue to use their knowledge to create the right foreign currency solutions for our business and follow that up with a level of attention and responsiveness that is truly appreciated. Would highly recommend Convera!
11 December 2024
Unprompted review
Reply from Convera
Thank you for your kind words and 5-star review! It's wonderful to hear that your experience was so positive. We’re here anytime you need us!
Amazing!
Always a pleasure transferring FX with Convera - shout out to Lee for always being so helpful!
11 December 2024
Unprompted review
Reply from Convera
We really appreciate your review and the mention of Lee! It's great to know they've been helpful. Thank you.
Convera is processing FX payments…
Convera is processing FX payments behalf of our company for a very long time now,and they are doing great job doing so. What really makes the difference in the service is our account manager, Natasha Hill who is making our life much easier with her always nice, supportive approach.
11 December 2024
Unprompted review
Reply from Convera
Thank you for your feedback and for leaving a 4-star review! We’re glad you had a positive experience, and we’re always looking for ways to improve. If there’s anything we can do to make your next experience even better, please let us know!
Excellent continued experience
My business has used Convera for a number of years now for our foreign currency needs and have only had positive experiences. The support and knowledge they have provided us with have been second to none. Honest and reliable!
11 December 2024
Unprompted review
Reply from Convera
We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.
Outstanding customer service
Outstanding customer service. I do a moderate amount of foreign currency exchanges. While there are discount brokers out there that have slightly better rates, Convera's dependability and customer service make them my only choice.
15 October 2024
Unprompted review
Reply from Convera
We appreciate your thoughtful feedback and glowing review! Hearing how happy you are with our service is exactly why we do what we do. Thank you.
Great service, highly recomend
We have always received stellar service from the company, specially from our representative Richard Taylor who is always willing to help us with the issues we might have
10 December 2024
Unprompted review
Reply from Convera
Thanks for the awesome review! We're so happy to hear you had a great experience with Richard. They'll be thrilled to hear your feedback. Let us know if you need anything else!
Long lasting business relationship! Great service
We have been using Convera more than 10 years, started with Western Union. Really good reliable service from them! Very trustworthy company to handle large amount of money for us. We tried other companies before, in the end Convera is the only one we are still using as a long lasting partner. Highly recommend!
10 December 2024
Unprompted review
Reply from Convera
Your review made our day - thank you! Knowing that our efforts left such a great impression means everything to us. We hope to assist you again soon.
Very easy to deal with and place market…
Very easy to deal with and place market orders with Natasha or on their platform, all staff very attentive to various requests you make.
10 December 2024
Unprompted review
Reply from Convera
We really appreciate your review and the mention of Natasha! It's great to know they've been helpful. Thank you.
Really clear and easy to use Portal
Really clear and easy to use Portal, makes our hedging for the business very efficient and smooth. Support staff are always great when needed too.
9 December 2024
Unprompted review
Reply from Convera
Thanks so much for the awesome review! We're glad we could support you and make things easy. Reach out anytime!
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