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Convera Reviews 

331
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

1-star review Extremely poor refund handling. My refund was issued in the wrong currency to an account that could not receive it, despite me never changing my bank details or requesting a cur... See more

Company replied

Rated 1 out of 5 stars

Convera lost my payment to McGill University, I showed them proof that it was sent, proof it was transferred to them and no help whatsoever. It has been "Lost " for 6 days and they have no clue. I hav... See more

Company replied

Rated 5 out of 5 stars

Shaan provides fantastic support to us, he is always on hand to assist with transactions and queries, whether small, large, simple or confusing! His friendly attitude towards helping us means we never... See more

Company replied

Rated 5 out of 5 stars

Hi, We have been getting quick response at all times and easy to contact over the phone. Further, we noted professional approach in resolving some matters we came accross and swift response time.... See more

Company replied

Company details

  1. Non-bank financial service

Written by the company

Convera is a global leader in commercial payments. With an unrivaled regulatory footprint and a financial network spanning more than 140 currencies and 200 countries and territories, we’re reimagining the future of business payments to better serve our customers. Our tech-led payment solutions are built on deep expertise in foreign exchange, risk management, and compliance - helping businesses grow with confidence. From small businesses to CFOs and treasurers, we make business payments simple, smart, and secure.

Cross-border payments built to accelerate business

Written by the company

Simplify commercial payments with Convera’s complete suite of cross currency products.
We are reimagining the future of global business payments by making transactions simple, smart, and secure; empowering our customers to grow with confidence. By seamlessly connecting people, technology, and commerce, we help businesses of all sizes navigate the evolving landscape of global trade with every payment.

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3.4

Average

TrustScore 3.5 out of 5

331 reviews

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3.4

All reviews

(331)

24 reviews in the last 12 months

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Rated 5 out of 5 stars

Great Customer Service

The service we receive has exceeded our expectations and we would have no hesitation in recommending them.
Our Corporate FX Dealer is second to none and often goes above and beyond.

21 November 2024
Unprompted review
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Reply from Convera

We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.

Rated 5 out of 5 stars

The difference a good advisor makes

As with all service companies the experience is as good as the personnel who staff it.
We have been fortunate enough with Convera to have a staff member at the end of the phone who not only is efficient but a pleasure to deal with.
Any company having their phones manned by staff members like Claire Knowles could not fail to be successful. We have repeatedly been wooed by other currency traders but would not consider leaving Convera for as long as someone as open, honest and cheerful as Claire deals on our behalf. A good training model for others we would suggest.

21 November 2024
Unprompted review
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Reply from Convera

Thank you for your review and for mentioning Claire! We're delighted to hear they provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with them!

Rated 5 out of 5 stars

We have been using Convera's GlobalPay…

We have been using Convera's GlobalPay platform for several years now. The support system is excellent. We have been with different account managers (including the Toronto Dealers team) all are very nice people to work with and are helpful and supportive including their technical support. Highly recommended!

21 November 2024
Unprompted review
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Reply from Convera

We appreciate your thoughtful feedback and glowing review! Hearing how happy you are with our service is exactly why we do what we do. Thank you.

Rated 5 out of 5 stars

We have been using Convera (formerly…

We have been using Convera (formerly Western Union) for several years now, to process our International Payments in both USD and Euro. Liam McDaid is our current account manager. It has been an extreme pleasure working with him. Liam is always responsive and efficient to our queries, always professional and personable. He makes sure all deals are handled quickly and efficiently making my day much easier.

20 November 2024
Unprompted review
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Reply from Convera

Thank you for taking the time to share your experience and for highlighting Liam! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!

Rated 5 out of 5 stars

Very nice to work with

We have been using Convera's GlobalPay platform for several years now and it's very useful for us. There is no more hassle of sending payment instructions via email every time we do the payment as before. The support system is very good ever since. We have been with different account managers and all are very nice people to work with and are helpful and supportive including their technical support. Highly recommended!

15 November 2024
Unprompted review
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Reply from Convera

Thank you for your kind words and 5-star review! It's wonderful to hear that your experience was so positive. We’re here anytime you need us!

Rated 5 out of 5 stars

Convera converts our wishes into…

Convera converts our wishes into action. They are the best. We have dealt with them for a number of years and they have never disappointed us. Our current contact, Liam McDaid, is incredibility responsive to all our requests. He is very professional yet friendly. Convera has made my job so much simpler and given me extra time to complete other tasks

14 November 2024
Unprompted review
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Reply from Convera

We really appreciate your review and the mention of Liam! It's great to know they've been helpful. Thank you.

Rated 5 out of 5 stars

Our account manager Liam at Convera has…

Our account manager Liam at Convera has been great with managing of our account and resolving all issues we encounter.

7 November 2024
Unprompted review
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Reply from Convera

We truly appreciate your kind review and the shoutout to Liam! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.

Rated 5 out of 5 stars

Excellent service

Excellent service, and quick easy transactions.
Liam is a pleasure to work with, and is always there to help with our questions, and or concerns.

4 November 2024
Unprompted review
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Reply from Convera

Thank you for taking the time to share your experience and for highlighting Liam! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!

Rated 5 out of 5 stars

I have been working with Liam McDaid…

I have been working with Liam McDaid for 2 years now and am very pleased with the level of service I receive. Fund transfers are setup and completed in a timely manner without any problems between Canadian US and pounds accounts

18 November 2024
Unprompted review
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Reply from Convera

Thank you for your review and for mentioning Liam! We're delighted to hear they provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with them!

Rated 5 out of 5 stars

Honestly it's the staff and there very…

Honestly it's the staff and there very helpful nature. There services are brilliant and I cannot fault them were any element of their business is concerned.

20 November 2024
Unprompted review
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Reply from Convera

Thank you for your kind words and 5-star review! It's wonderful to hear that your experience with us was so positive. We're here anytime you need us!

Rated 5 out of 5 stars

Excellent Service

Excellent Service, always there to help manage your Foreign Exchange. My broker, Claire, is always there to talk through your options. As a business owner, I would recommend Convera.

20 November 2024
Unprompted review
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Reply from Convera

We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.

Rated 5 out of 5 stars

Great service and rates from Convera

Our company have been using Convera (previously Western Union) for the past 15 years and we have always received a fantastic service and competitive rates on our FX deals. We have also developed extremely good personal relationships that are always essential when running a business.

20 November 2024
Unprompted review
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Reply from Convera

We appreciate your thoughtful feedback and glowing review! Hearing how happy you are with our service is exactly why we do what we do. Thank you.

Rated 5 out of 5 stars

Very helpful and friendly

Very helpful and friendly Manager and Support Team, with a very good, easy to use on line platform.

20 November 2024
Unprompted review
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Reply from Convera

We're so happy to see your 5-star rating - thank you! Providing excellent service is always our goal, and it's fantastic to know we delivered for you.

Rated 5 out of 5 stars

Shaan Ditta at Convera is a first class…

Shaan Ditta at Convera is a first class account manager for our business's foreign exchange transactions needs - responsive, quick and professional. Thanks for your continued support Shaan. Mark Platt - Director

20 November 2024
Unprompted review
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Reply from Convera

Thank you for your review and for mentioning Shaan. We're delighted to hear that he's provided you with such great support. Our team strives to offer a personal and professional experience, and it's always rewarding to see those efforts appreciated. We'll make sure to share your feedback with Shaan.

Rated 5 out of 5 stars

Great Customer Service

Great Customer Service.
Erik Snusins, our Account Manager for more than 3 years always helpful, with any questions we might have.
Our company use Convera for payments in foreign currencies. One year ago, we started processing payments ourselves. At the beginning was many questions, Erik actually explained each and every step how to us Convera program and trained us.

19 November 2024
Unprompted review
Convera logo

Reply from Convera

We truly appreciate your kind review and the shoutout to Erik! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.

Rated 5 out of 5 stars

Reliable and Efficient Currency Providers

The most important thing for us is having a reliable and helpful account manager. We definitely have this with Convera and wouldn't even consider switching over to another provider currently. We could probably achieve a slightly better rate elsewhere but at what cost. When you combine the help and advice offered, along with the easy to use platform - it seems a perfect all round experience we are very happy with.

19 November 2024
Unprompted review
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Reply from Convera

Thank you for taking the time to share such a positive review! It's an honor to have earned your trust, and we'll keep working hard to provide this level of service every time.

Rated 4 out of 5 stars

Satisfactory service with a diligent manager

Convera service has been satisfactory with a manager of our account diligent. She does everything she can to ensure things runs smoothy and efficiently.

19 November 2024
Unprompted review
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Reply from Convera

Thank you for your feedback and for leaving a 4-star review! We’re glad you had a positive experience, and we’re always looking for ways to improve. If there’s anything we can do to make your next experience even better, please let us know!

Rated 5 out of 5 stars

Exceptional Support and Reliability with Convera

We have been using Convera, formerly known as Western Union, for quite some time. We work closely with Shagun Dubey, and he has been fantastic to work with over the years. He’s always quick to respond, extremely helpful with payment queries, and just a call away for vendor setup confirmations. His promptness and dedication make our tasks much easier, especially when dealing with time-sensitive matters like international wires. We couldn’t ask for better support!

19 November 2024
Unprompted review
Convera logo

Reply from Convera

Thank you for taking the time to share your experience and for highlighting Shagun! We're so pleased to hear they've been able to provide the support you needed. We'll make sure your kind words are passed along - it means a lot to the entire team!

Rated 5 out of 5 stars

Happy with their service

Our group of companies have used Convera/Western Union for the last 5 years mainly for paying US/European suppliers. Our account manager Dan has always been easily contactable and will proactively inform us when there have been significant currency fluctuations. Very happy with their service.

19 November 2024
Unprompted review
Convera logo

Reply from Convera

We truly appreciate your kind review and the shoutout to Dan! It's great to hear they've been able to support you so well. Recognizing the team's efforts means a lot, and we'll be sure to share your feedback with them.

Rated 4 out of 5 stars

Good customer service

Good customer service. I always find someone to speak and they always work on fixing any problem.
The cost is also very competitive

19 November 2024
Unprompted review
Convera logo

Reply from Convera

We appreciate your 4-star review and are pleased to hear you had a good experience with us! If there’s anything specific we can do to earn that fifth star, we’d love to hear your thoughts.

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