Conveyancing Direct Property Lawyers Reviews 861

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professional advice, and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting how well they were kept informed throughout the process. However, some customers also noted issues with communication and delays, mentioning instances where work was not completed in a timely manner or responses were slow. A few people expressed dissatisfaction with a lack of progress or updates, and some felt they had to do most of the chasing themselves.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised individual staff members for their... See more

Service

Reviewers mention positive feedback about service. Many customers praise the excellent and efficient service... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the professionalism, clear... See more

Response time

Customers report mixed experiences with response times. While some reviewers praise quick and efficient... See more

User experience

Reviewers highlight positive aspects of user experience, frequently describing the process as simple, easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am very grateful to Zara-Nicole Davies who has done a fantastic job keeping me informed on our journey, either by phone or email. I would recommend CDP Lawyers 100% easy to use process. I found all... See more

Company replied

Rated 5 out of 5 stars

I am greatful to Emma Apandi at conveyancing Direct for the outstanding services she provided for our 1st home purchase. She went above and beyond to assist us throughout the time. As a first time b... See more

Company replied

Rated 5 out of 5 stars

Cerys from Conveyancing Direct kept us informed. When I would call Conveyancing Direct I would get connected to a human quickly and they would give me an informed meaningful update that was relevant.... See more

Company replied

Rated 5 out of 5 stars

Claudia Bediako has been fantastic with our house buying experience. Informative and talked us through the processes as we are first time buyers.Claudia always responded quickly to enquiries. Claudia... See more

Company replied


Company details

  1. Lawyer

Information provided by various external sources

Conveyancing Direct Property Lawyers have provided expert legal services to the residential property market since 1992. Trading within a competitive volume market the firm has seen significant growth in recent years. We pride ourselves on a personal service which exploits the latest innovations in electronic communications, the firm is strongly committed to speeding up the conveyancing process through investment in technology and an extensive, customer focused staff training programme. Conveyancing Direct seek to facilitate property sales and purchases with the provision of a professional service which recognises that moving home can be a confusing and stressful event that should be as transparent and brief as possible.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

861 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ebony Higginson-White was assigned as…

Ebony Higginson-White was assigned as our case handler throughout our house purchase and has been absolutely brilliant, as a FTB we have heard a lot of horror stories with conveyancing firms but our mortgage advisor suggested conveyancing direct so we went with it, our house purchase from first viewing took less than 8 weeks from offer to completion and a lot of that is due to the hard work Ebony put in throughout, she was reachable by telephone any time and would always take the time to update us on what was going on, what we needed to do and wasn’t afraid to chase the other side as and when required to ensure everything went through efficiently and smoothly. If we moved house again I would ask for her personally to deal with our case. Thanks again Ebony for all the hard work!

27 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We appreciate your feedback and are glad you felt supported during your conveyancing matter. Providing clear guidance and reassurance is central to how we work.

Rated 5 out of 5 stars

Amazing Service

Always replied to my emails or calls instantly. Made the process feel so easy.
Our case handler Dominique went above and beyond to support us in the most stressful of times and was so supportive in getting the whole process completed.
I have used solicitors before but this process was so much easier and supportive I would really recommend to anyone.
Thank you from us

20 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Dominique. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 5 out of 5 stars

No-fuss efficient and professional…

No-fuss efficient and professional service whilst being personable during the process.

25 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you so much for your kind words. We’re delighted to hear you had a positive experience with our team.

Rated 5 out of 5 stars

Outstanding engagement and support

We were allocated Callum Smith for the conveyancing of my late father's estate. In all of the years of dealing with solicitors, never have we worked with an individual who was so proactive, engaging and willing to update us. At every stage Callum ensured our questions were answered and offered sensible solutions where required. We cannot recommend him highly enough.

13 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your feedback and for mentioning Callum. We’re pleased to hear they provided such a positive experience and we’ll be sure to pass on your kind comments.

Rated 5 out of 5 stars

Dominique Farauanu was fantastic to…

Dominique Farauanu was fantastic to work with. Professional, efficient, and always clear in communication, Dominique made the whole property process smooth and stress‑free. I truly appreciated the attention to detail and supportive approach. Highly recommended.

23 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for highlighting Dominique work. It’s always rewarding to see individual team members acknowledged for their dedication and professionalism

Rated 5 out of 5 stars

Tom McLaren Robert’s was our solicitor

Tom McLaren Robert’s was our solicitor, he was great and couldn’t fault him one bit. Best solicitor we’ve ever used and will 100% be using again, thanks Tom.

24 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re delighted you had such a positive experience with Tom McLaren Roberts. Thanks for taking the time to share your review

Rated 5 out of 5 stars

Excellent Service

We have got such a great service through Conveyancing Direct. We got the keys of the property. The case was dealt through Sian Ferris and we were very happy with the service.

Everything was explained very nicely and clearly. I would definitely recommend Sian Ferris and Conveyancing Direct team.

22 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your lovely feedback! Sian Ferris will be so pleased to hear your kind words

Rated 5 out of 5 stars

Good conveyancing experience

Kyle Parsons was our solicitor and he kept in contact on progress or lack of it and offered plenty of advice to take us through the selling and buying legal process.

20 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re thrilled you felt well supported by Kyle Parsons. Your feedback really means a lot to us.

Rated 5 out of 5 stars

Very efficient and quick and detailed…

Very efficient and quick and detailed communication throughout remortgage process. Thankyou

17 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We really appreciate your feedback and are so pleased we could support you through your transaction.

Rated 5 out of 5 stars

Kelly is a star

Having used Conveyancing Direct for the sale of my late mother's house in the past , I was impressed with Kelly's communication and service.
We again instructed Kelly for the sale and purchase of our most recent property,
Despite the whole process taking longer than expected , due to deeds of variation and management companies, I can again say we received excellent service from Kelly.
The actual day of completion went without issues and monies were all transferred quickly.
Thanks Kelly for all your hard work and we wish you all the best .

27 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you so much for your kind words! We really appreciate you taking the time to share your positive experience with us. Your comments mean a lot to us, and we’re delighted to have helped you smoothly through your sale

Rated 5 out of 5 stars

Can’t thank Emily enough for her hard…

Can’t thank Emily enough for her hard work and effort with the sale of our property after picking this up in short notice. Communication was great & clear throughout and went the extra mile in helping & explaining to us everything that needed to be done.

16 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re so pleased you found our communication clear and helpful – thank you for sharing!

Rated 5 out of 5 stars

Zara and team look after me through the…

Zara and team look after me through the sale of my property.

Couldn’t have asked for better service , Zara was amazing throughout and when Zara was OOO on annual leave her colleagues Stephanie and Richard had a full handover and was completely up to speed with the file.

Great level of customer service from everyone at the team.

17 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for your lovely review! We’re so happy to know you felt supported throughout your conveyancing process by both Zara and the rest of the team

Rated 5 out of 5 stars

Vey efficient

I find Bryony at Conveyancing Direct very efficient, and was charming to communicate with. Everything was straightforward and on time. Thank you for your help.

13 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thanks so much for your review! We’re glad you were happy with our service.

Rated 1 out of 5 stars

They did a buy to let purchase for me…

They did a buy to let purchase for me on a property which cost £93k. Headline fee was good but their fees were eye watering by the time all other fees were added in, but to let fee, lease holders fee, lender fee. They were also incredibly picky and had no interest in doing things quickly. There are far better cheaper, faster, less sneaky solicitors out there

12 August 2025
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re sorry to hear you were disappointed. If you would like to contact us directly we will happily look into this for you.

Rated 1 out of 5 stars

The Unfortunate Experience of Direct Conveyancing

We had the unfortunate experience of Conveyancing Direct (represented by Kyle Starr) being instructed by our buyers for the conveyancing of their purchase of our property.

During completion day, we discovered that Conveyancing Direct/Kyle were completely unprepared with the mortgage funds for our buyers still needing to be applied/re-applied for. This caused a significant delay in the chain (bearing in mind that their purchase was the first link in the chain), resulting in massive delays for the whole chain. The funds were not available to be sent to our solicitor until very late in the working day. When the funds were eventually received by our solicitor, this was past 3pm and as a result, the sellers of our new property refused to complete that day - citing difficulties with banks being able to process the funds after this time.

This left us in a situation where we were effectively homeless, as we had completed on our property, but could not purchase the new property. In turn, we incurred significant financial pain in having to get our moving company to store our goods, as well as the fee for redelivery. In addition, we incurred incidental costs for a hotel, food, fuel, & other basic toiletries; on top of the significant stress that was put on us. We imagine the other parties in the chain also suffered the same financial difficulties and stresses.

We are staggered by the incompetence of this firm & its representative(s), who evidently put little care or attention into their job.

By contrast, our conveyancer had everything in order in advance of completion day, allowing our purchase to go through in good time when we were able to do so, so we know it is possible. We just wish the same was afforded to our buyers, avoiding the significant cost & stress we incurred, as a direct result of your seeming ineptitude.

I cannot recommend this firm, to say the least.

9 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Thank you for sharing your experience and whilst I am disappointed to read your comments, as you are not our client we are not able to share the detail of the hard work being undertaken in the background to progress matters whilst also protecting our own client.

Rated 5 out of 5 stars

Great team

Great team. Very responsive and got the job done quick for me.

9 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

Your positive feedback means a lot to our team. Thank you for trusting us with your move.

Rated 2 out of 5 stars

My sale took 8 Months

My sale took 8 Months. These conveyancers in my experience only push paperwork around. They do not interpret and give you advice. They also do not chase up enquiries, they just email and await and answer. I found that I had to do all the chasing and sort out any issues myself. I certainly wont use them again.

7 March 2026
Unprompted review
Rated 5 out of 5 stars

This was the best service I have had on…

This was the best service I have had on a house transaction so far. Olivia handled this case extremely well, very responsive and always available. Thank you for all your time and effort!

6 March 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

We’re thrilled to hear your conveyancing went well. Thank you for choosing us!

Rated 5 out of 5 stars

Welsh Wonder!

Wow! Thanks to my Senior Lawyer Jess Day my super complicated House & Sale Purchase turned out perfect for me.
Jess was on the ball & could answer all my daft & dopey questions. Always, available & reassuring she made a stressful purchase bearable.
Would highly recommend Jess for your Conveyancing needs.
Super pleased Thanks Jess & your team (who were very helpful too!)
Colin

13 February 2026
Unprompted review
Conveyancing Direct Property Lawyers logo

Reply from Conveyancing Direct Property Lawyers

It’s fantastic to hear Jess provided such great service. Thanks for choosing us for your conveyancing and fro providing your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look