Conzuri Reviews 1,514

TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, particularly the shoes, noting their comfort, style, and the effective height increase they provide. Many people also highlight the exceptional customer service, describing the team as responsive, helpful, and dedicated to resolving issues and ensuring customer satisfaction. However, some customers experienced issues with order fulfillment and delivery, including lost packages, delayed shipments, and incorrect deliveries. A few other people also felt that the customer service was unresponsive or unhelpful in certain situations, and some found specific shoe models to be uncomfortable or of poor quality.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service. Many customers praise the support team for being... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the good quality shoes,... See more

Order

Customers had ambiguous experiences with order. Many reviewers reported significant delays, with some waiting... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many reviewers express significant frustration with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

First time customer here. Was gifted the Arctic Coyas for Our birthday but unfortunately the package was stolen in transit. Reached out to customer service and not only are We being sent a replacement... See more

Rated 4 out of 5 stars

Would love to give 5 stars because I love what they're about and the shoes are incredible. Customer service has also been really good, but the only issue is that I had ordered a pair of Brixtons with... See more

Rated 4 out of 5 stars

I have ordered from Conzuri twice, customer service dealt with my queries profesionally and quick. Overall I had some issues with slightly late delivery but they rectified my concerns immediat... See more

Company replied

Rated 4 out of 5 stars

I ordered shoes in August 2024, I didn’t receive them they were£102.00, so was upset. The customer care team sent me a picture of my delivery, I confirmed it was my house but objected that th... See more

Company replied


Company details

  1. Shoe shop
  2. Fashion accessories shop

Written by the company

Conzuri provide premium, elevated footwear for men. Casual and smart designs, equipped with up to 3" inches of integrated height boost. Elevate your look for every occasion.


Contact info

4.1

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 53% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome shoes

Awesome shoes. Comfortable and stylish. They get dirty obviously because of the light colors, so I need to clean them often. But well worth it!"

12 October 2025
Unprompted review
Rated 1 out of 5 stars

Stain on shoes and low quality pairs

Ordered a pair of beige chelsea shoes for 140 bucks that is suppose to increase height by 2.5 inches. Shoes came already had a "glue" stain on both shoes. The quality of the shoes is very mediocre. The suede material feels very cheap and the increase height itself is a mere "height insole" that you could probably purchase for 15-20 bucks on Amazon. The shoes itself has a quality of regular Aliexpress/Temu/Alibaba products. For a 140 bucks worth of shoes, this is not good at all. Not even comparable to something like Nike or Adidas. I'd rather put another 100 dollar and buy Dr Marten's chelsea boots anyday. I was just trying them after watching IG ads and Im sad with their quality and the glue stain. It seems like they dropshipped the items from Chinese Market to their warehouse where they mass produce the height insoles cheaper and put it into the shoes. I thought the insoles are gonna be together with the shoes (stick or made within the bottom part of the shoes) but turns out it was just a mere height soles you can get in any online market. Guessing their modal for a pair of shoes, they probably only spend around 40-60 dollars max for each pair of shoes. Im fine with 140 but the quality isnt there for a 140 bucks shoes.

Sophie helped me with everything annd initially gave me an option to keep the shoes and give me a store credit to buy another one for free. I refused because I just wanted to refund. But after knowing their complicated return process (not as simple as Amazon drop by), I reverted back to the option given before, however she no longer gave the option for it.

I'm definitely not going back nor recommend anyone getting this brand. Might as well spend more cash to get quality pair of shoes. I have more than 20 pairs and so far this is the worst experience and waste of time. Be careful.

12 September 2025
Unprompted review
Rated 5 out of 5 stars

Shoes are great

Shoes are great. Fit well and very indiscreet. Have shoes very every occasion now.

14 September 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hi!

We’re glad to hear you’re loving the shoes and had such a positive experience with our team. Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Fantastic Shoe Brand

Conzuri just plain delivers. I have shoes for weddings, dates, adventures, and even the gym. Their customer service is top notch and they truly care about a great experience and quality materials. Very comfortable as well, 10/10 company.

12 September 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Keenan!

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Quality and Great Customer Service

I have purchase a number of shoes in the past and they are great quality/comfortable and stylish. I recently received an email for a 24 hour promotion and for some reason the link expired earlier than expected. I wrote customer service and they responded immediately. They were able to honor the promotion. In this age it’s very hard to get good customer service but Conzuri came through !!

4 September 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Paul!

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 2 out of 5 stars

Where is my 2nd order of shoes?

So I ordered 2 pairs of shoes I emailed conzuri and was assured both pair would be delivered I only received 1 pair of shoes these shoes are expensive so I was expecting both pairs. Please send my shoes soon or refund me.

8 September 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Teri!

Our support team has gotten back to you with the tracking information. Please reply to the email and let us know if there's anything else we can help you with.

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Incredible shoes and high quality material

I’ve gotten many compliments on these shoes and I’ll definitely buy more! 10/10 customer support as well!

8 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Trevor!

Great to hear you've gotten compliments on the shoes!

Thanks for your continued support of the brand!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Awesome customer service

I placed an order for two pair of shoes and from the beginning it was messed up because of an incorrect address (my mistake). From start to finish, they stuck with me to make everything right, including three separate shipments. Chloe, the service team member, went above and beyond to make sure I was satisfied and received my order. I will definitely be ordering more and I can’t speak highly enough about this company’s dedicated customer service department. Great shoes, and great service!

1 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Janet!

We’re delighted to hear you’re loving the shoes and had such a positive experience with our team. Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

I really liked the shoes

I really liked the shoes, they run slightly large so size down by one size. They have a very good customer service response when I asked for help regarding my order

2 September 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Brendan!

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

THANKS TO CUSTOMER SERVICE REP SOPHIA!

MY FIRST ORDERED WAS LOST BUT THANKS TO SOPHIE( CUSTOMER SERVICE REP) HELPED OUT A SOLUTION TO GET ME THE SNEAKERS. THESE SNEAKERS DO ADD HEIGHT WHICH IS NICE.

29 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Ty'Saan!

Thanks for sharing this! We’re so glad Sophie could help and that you’re loving the extra height boost 🙌 Enjoy rocking your new kicks!


-Lauren
Conzuri Support

Rated 5 out of 5 stars

it's cool ngl

29 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Sartaj!

Glad you liked the shoes! We're releasing more styles soon! Keep an eye out!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Brixton boots are the best!

First of all, the product is awesome! I ordered Brixton leather boots. The fit is exactly as noted and they are very comfortable. I will definitely recommend. But, the customer service is why I’ll go to Conzuri again. A real person walked me through the order, packing and shipping. They really care about their products and customers. Sophie was great to work with.

15 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Mike!

We’re delighted to hear you’re loving the shoes and had such a positive experience with our team. Your support truly means the world to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Surprisingly good product

Surprisingly good product, prompt and courteous support

27 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hi!

We’re thrilled to hear you’re loving the shoes and had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!


-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Absolutely fantastic

19 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey Jordan!

Glad you liked the shoes! We're releasing more styles soon! Keep an eye out!

-Lauren
Conzuri Customer Experience Team

Rated 5 out of 5 stars

Good after sales support

Despite some initial issues with my order, Conzuri support team were able to assist me and resolve my issue promptly, would recocmend

16 August 2025
Unprompted review
Conzuri logo

Reply from Conzuri

Hey John!

We're glad you had a great experience with our team. Your support means a lot to us—thank you for being part of our journey!

-Lauren
Conzuri Customer Experience Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look