CookersAndOvens Reviews 

261
TrustScore 3.5 out of 5

3.4

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Rated 5 out of 5 stars

In a panic as I had been let down by a large high street/internet company 2weeks before Christmas called cookers and ovens who checked their stock confirmed potential delivery date. Cooker delivered o... See more

Company replied

Rated 5 out of 5 stars

Found what I wanted on website easily - A rangemaster classic deluxe 90 in cream and chrome, with matching black hood, but cheaper than anywhere else. Ordered and paid online with no hassle. Company... See more

Rated 1 out of 5 stars

Bought a hotpoint cooker one month ago and this week was told I couldn't use it as a fault was on it untill a engineer came out to fix it. Rang Hotpoint and was told the earliest a engineer could... See more

Rated 5 out of 5 stars

We shopped around before deciding on the hob we wanted then shopped around where to buy it. The best price and easy online ordering made us choose CookersAndOvens. They kept us informed, delivered qui... See more

Company replied

Company details

  1. Kitchen supply shop

Written by the company

The UK's top online destination for high-end kitchen appliances.


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3.4

Average

TrustScore 3.5 out of 5

261 reviews

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3.4

All reviews

(261)

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Rated 5 out of 5 stars

great communication, smooth transaction, pleasure to do business, highly recommended.

I ordered a rangemaster classic 90 with matching cookerhood. Communication was fantastic, I was telephoned to keep me updated on the progress of my order and everything went according to plan, a great user friendly website, a pleasure to do business with and would highly recommend.

3 June 2014
Unprompted review
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Reply from CookersAndOvens

Thank you Avril,

I'm delighted you were so pleased with your purchase. Our dedicated Web Team work hard here constantly improving our website to ensure customer's can be confident with their purchase and we like to follow every order through from start to finish ensuring customer's are kept informed every step of the way.

Thank you for taking the time to leave a review. We do appreciate it.

kind regards

Mel

Rated 5 out of 5 stars

Good price and fast service

Wanted to add Flexirails to our new Neff oven. Went to Neff first but was taken aback by the price. Searched the web and found the genuine part at Cookersandovens.co.uk for almost half the price. It was sent straight away by courier and I received it the next day. I cannot fault the company for the speedy service and the very good price.

28 May 2014
Unprompted review
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Reply from CookersAndOvens

Thanks Peter

As Neff Master Partner's we carry a wide range of Neff accessories in stock enabling speedy delivery. I'm glad you were so pleased with your purchase.

Thank you for taking the time to leave a review. We do appreciate it.

kind regards

Mel

Rated 1 out of 5 stars

Taught me never to order off the web again!

As I knew that I was after a white Rangemaster stove, I didn't think it important to purchase off a showroom. I hence ended up on this site. They showed a colour that looked white. Although they called it Pearl, the picture was white and I assumed Pearl meant it was slight rustic white. Fine. I purchased it. It arrived and I opened the box at the back because it had fallen over in transit. There seemed to be no marks so I let the driver go. Once the plumber arrived I took the front of the box off to find it was not white but quite dark grey - certainly nothing pearl -ish in any shape or form and looked nothing like the picture on the web. I rang them and was told I couldn't have white but could have a black one instead. OK I thought, it will sort of match. They then said I would be charged £180 to swap it because I took it out of the box. The question begs how is one supposed to check the item without taking it out of the box!

25 May 2014
Unprompted review
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Reply from CookersAndOvens

We are very disappointed by this review triggered purely by a wrong assumption being made of the colour Royal Pearl. We have checked the images on the website and it is clearly shown as a grey colour not "rustic white".

We offer full telephone support five and a half days a week and could readily have answered this question if colour clarification was needed or indeed sent out a colour swatch to ensure the colour was a good match or compliment to the kitchen units rather than a wrong assumption being made.

The Classic Deluxe is not available in white. Only the standard Classic version which was also offered as an alternative model. We did have a black Classic Deluxe in stock which was deemed the only alternative colour for this model and offered to exchange the cooker.

The cookers do come with shrink wrapping which enables the colour to be seen without removing the packaging. Unfortunately once the packaging has been removed we can't just exchange the cooker as it has to go back to Rangemaster for Quality Checking and repacking in original Rangemaster packaging as I'm sure you would not appreciate to receive a cooker that from the packaging had quite clearly been rejected by a previous customer. This together with considerable transport costs which are also incurred by exchanging the cooker amounts to the £180.00 charge. The offer to exchange was there if required and we would have readily done all that was needed to promptly arrange this but the offer was declined.

Rated 5 out of 5 stars

Cracking service and excellent value!

Couldn't have been more helpful at any stage of the process. From the great initial advice to the two guys who delivered the wood burner - first class. And all at a very reasonable price.

One happy customer!

22 May 2014
Unprompted review
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Reply from CookersAndOvens

Thank you Rupert, it was most certainly a pleasure assisting you with your purchase.
Thank you for taking the time to leave a review. We do appreciate it.

kind regards

Mel

Rated 5 out of 5 stars

Cheapest I could find on the net! Excellent service!

I was kept informed as to the exact date my cooker and accessories would arrive and then was called by a very helpful customer service agent, to arrange a convenient date for delivery. On the day, I was able to ring the courier and be told when the cooker would arrive to save us waiting in all day. Arrived exactly as promised and thrilled with the value.
Highly recommended.

17 May 2014
Unprompted review
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Reply from CookersAndOvens

Thank you Fran for taking the time to leave a review. We do appreciate it. We know how busy everyone's life is and that waiting in all day is not always practical and we work closely with our carriers to minimise inconvenience to our customers. I'm glad everything went to plan for you.

kind regards

Mel

Rated 5 out of 5 stars

Excellence service from purchase to delivery, would definitely recommend .

Would certainly recommend, we love our cooker it's everything and more what we expected.

16 May 2014
Unprompted review
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Reply from CookersAndOvens

Hi Janette

I'm glad to hear you're enjoying your new cooker. Thank you for taking the time to leave a review sharing your positive experience of Cookers&Ovens with others. We do appreciate it.

kind regards

Mel

Rated 3 out of 5 stars

Good service, delivery a let down

Great price, nice extras, but delivery experience was a let down - they send it to a depot who then calls you to deliver meaning additional delay rather than just sending direct.
C&O sorted quite quickly once contacted.

13 May 2014
Unprompted review
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Reply from CookersAndOvens

We do use a specialist carrier for Neff Induction hobs as they are so fragile to ensure they arrive in perfect condition. The premium delivery service also eliminates the need to wait in all day by receiving a two hour delivery slot rather than an all day delivery which again minimises inconvenience. The hob was ordered over a Bank Holiday weekend which did add a couple of days to the usual delivery tiemscales but the hob was delivered within the requested time frame so I am a little disappointed with the 3 stars

kind regards

Mel

Rated 5 out of 5 stars

Providing a prompt and helpful service with a smile.

Delivery of my new sink was very prompt but it arrived damaged. I immediately sent photos with an email to CookersAndOvens and Melanie was straight on the case, getting me a replacement within a couple of days. The replacement sink is stunning. Very many thanks to Melanie, for her help and assistance. Always a cheery voice at the end of the line.

13 May 2014
Unprompted review
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Reply from CookersAndOvens

Thank you for your lovely review Sharon, we are always here for our customers and will do all we can to resolve any problems. We just want you to be happy!

kind regards

Mel

Rated 5 out of 5 stars

excellent

Bought a Neff hob from cookersandovens. They had an offer on when I purchased the hob and I'm extremely happy with the purchase and service. They sent me a delivery day and a 2 hour delivery slot. It arrived on time and the delivery lads were very respectful. Asked me where I would like it to be put and filled in all the paperwork before going over everything thing with me. Couldn't of asked for more.

1 May 2014
Unprompted review
Rated 5 out of 5 stars

Fast reliable

No worries with delivery from this company goods were in stock and quickly delivered

1 May 2014
Unprompted review
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Reply from CookersAndOvens

Hi Richard

Thank you for taking the time to leave a review. We do appreciate it.

I'm glad to hear you were so pleased.

kind regards

Mel

Rated 5 out of 5 stars

Hard to beat

Easy to use site and great service delivery. Would highly recommend this company

27 April 2014
Unprompted review
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Reply from CookersAndOvens

Hi Michael

I'm glad to hear you found our website so easy to use and have passed your feedback on to our Web Team. Thank you for taking the time to leave a review sharing your positive experience of Cookers&Ovens with others. We do appreciate it.

kind regards

Mel

Rated 5 out of 5 stars

Quick service

I ordered my item in the evening, received a call from cookers & ovens to confirm payment details the next morning (this was my fault as I had recently moved house and hadn't updated my credit card billing address!) and received my goods the following day. Very friendly staff and quick service.

22 April 2014
Unprompted review
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Reply from CookersAndOvens

Dear Mrs Andrew

Thank you for taking the time to leave a review. We do take customer's security very seriously with on-line orders. I'm glad we are able tor esolve any queries and deliver your order promptly.

kind regards

Mel

Rated 5 out of 5 stars

Well satisfied

The items I ordered were delivered on time. There was no disappointment as the items were as describe and as ordered. I will happily use them again when ordering off the internet and have no hesitation in recommending them.

21 April 2014
Unprompted review
Rated 5 out of 5 stars

Very good prices and great customer service and delivery!

Had not heard of these guys before but checked them out and went ahead with my purchase. very good communication from their customer service and delivery as expected. would use again. just wish i had found them before i bought some of my other appliances but will recommend them to my mates and customers too.

20 April 2014
Unprompted review
Rated 5 out of 5 stars

GOOD PRICE AND SERVICE

Best price I could find from a reputable company on the internet.
Item delivered quickly and well packaged.
I would recommend the product and service to anyone.

26 March 2014
Unprompted review
Rated 4 out of 5 stars

good service

The sink I bought came on time and is as expected. I did have to chase for a delivery date but I got that virtually at the same time as I asked.
The sink I bought would have been an even better experience if a cutting template had been included and if they used a non paper based sticker on it so that you don't have to spend ages peeling it off to get a good clean surface but these are things the sink manufacturer should consider rather than cookers and ovens but just felt like saying here anyway..

8 March 2014
Unprompted review

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