Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil an... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ordered a recliner bed for my Mum. No pressure from Store staff to purchase, but we did. Easy ordering procedure and good choice regarding headboard styles and colour. Bed delivered, set up and... See more
Company replied
As soon as we stepped into the showroom, it felt relaxed as everything was so well set out. The staff that attended to us Wendy in the lounge chairs and David in Beds were very knowledgeable and cour... See more
Company replied
We had looked at the website but wanted to see what the bed and mattresses were like in store. All the staff members we passed spoke a cheery good afternoon. Upstairs we were met by Louise who was ver... See more
Company replied
Company details
Written by the company
Welcome to our family-run business, where time-honored tradition meets modern innovation. For an impressive 75 years, we have been serving our customers, gaining invaluable insights into what truly matters to them. At our core, we take immense pride in offering impeccable craftsmanship, unmatched value, and furniture that transforms a house into a home. Prepare to embark on a global journey; we offer furniture from around the world - in an extensive range of styles from renowned brands that you can wholeheartedly trust. From timeless elegance to luxurious comfort, our handpicked selection guarantees to satisfy. But that's not all - we aim to provide unbeatable prices without compromising on quality. With our brand price promise, you can indulge in the confidence that you'll discover furniture of the highest quality at a guaranteed price match promise. Our inspirational showrooms, with expert advice from our Sales Specialists, will ensure your journey to finding your perfect furniture is an enjoyable experience. Visit us in-store and let us help you transform your living space into a masterpiece of comfort, style, and bliss.
Contact info
28 Goosemoor Lane, B23 5PN, Birmingham, United Kingdom
- 01212505050
- webenquiries@cookesfurniture.co.uk
- www.cookesfurniture.co.uk
4.9
Excellent
5k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful and informative salesman
Helpful and informative salesman, however only 4 stars as he kept disappearing and I had to find him when I needed information.
17 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave your review.
We’re pleased to hear that you found our salesperson helpful and informative. We do, however, appreciate your comments regarding the level of attention during your visit and understand that having to seek someone out when you needed further information would have been frustrating.
We always want our customers to feel well looked after throughout their visit, while also giving them the space to browse at their own pace, so your feedback is appreciated and will be shared with the team.
Thank you again for visiting Cookes, and we hope to have the opportunity to welcome you back in the future.
A Departure from Cookes’ Usual Staff Excellence
I’ve always found Cookes to be consistently excellent — knowledgeable, courteous and genuinely helpful. This visit was no exception in terms of the product advice I had visited the store for. Sadly though, the member of staff who collected a small clearance chair that had caught my eye, completed the sale and brought it to my car was uncharacteristically dismissive, far less courteous than I’ve experienced in my decades of using the store.
13 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave your review and for your many years of loyalty to Cookes. It was also very nice to have the opportunity to speak with you recently and discuss your experience in more detail.
We are very pleased to hear that, over such a long period, you have consistently experienced the knowledgeable, courteous and helpful service we aim to provide. That makes it all the more disappointing that, on this occasion, the final part of your visit did not reflect those same standards.
We completely understand why the manner in which you were dealt with left you feeling disappointed, and your feedback has been taken seriously and discussed with the team concerned. Every member of our team represents Cookes, and we expect that representation to reflect the care, professionalism and courtesy our customers should rightly expect from us.
We very much appreciate your continued support and are grateful that you took the time to raise this with us.
Cookes Birmingham Team
Eboneza has excellent customer service…
Eboneza has excellent customer service skills. It was a pleasure shopping there. Beautiful good quality furniture, no pushy sales, was offered a drink, service with a lovely smile, polite and very helpful. Thank you also for helping me get my goods in the car, it’s very much appreciated. I look forward to returning. It’s so good to still have a good quality furniture store with great staff, thank you.
16 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes.
We will be sure to share your lovely feedback with Eboneza!
Best regards,
The Cookes Team
Plenty of time to browse
Plenty of time to browse. Refreshments offered. Knowledgeable and pleasant staff. Good choice.
15 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
The staff couldn’t be more helpful and…
The staff couldn’t be more helpful and accommodating.
I would not hesitate to recommend Cookes furniture store to friends and family for personal service and great choices. ( Chris Merry goes above and beyond for customer service and satisfaction)
20 June 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience. We’ll make sure Chris knows how pleased you were.
Best regards,
The Cookes Team
Excellent staff very well presented…
Excellent staff very well presented store friendly atmosphere many thanks
11 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Very helpful
Very helpful. Lots of helpful information on what we are looking at, no pressure ,
10 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
There is a great selection of furniture…
There is a great selection of furniture to suit all tastes and styles, the staff are helpful and knowledgeable. Delivery was professional with care to the property and all packaging was taken away. Great service.
5 August 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Exceptional staff and furniture at Cookes
All the staff at Cookes without exception were excellent, knowledgeable, helpful, and responded quickly to questions. We bought 2 settees, a dining table and a bed and are very pleased with them all. We would like to mention Skye, Simon and Jane (on the Hammonds Furniture concession) in particular. A quality store and a very enjoyable experience.
8 August 2026
Reply from Cookes Furniture
Thank you for your kind review. We’re thrilled to hear you’re pleased with your furniture and your experience with us. Thank you for choosing Cookes and we will be sure to share your lovely feedback with Skye, Simon and Jane.
Best regards,
The Cookes Team
Superb service by very knowledgeable…
Superb service by very knowledgeable people - brilliant
11 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
Exceptional service, excellent products and highly recommended
We recently bought new sofas and living room furniture and a dinning room table from Cookes Goosemoor Lane Birmingham. We bought so much because of the quality, choice and value for money we received and now we not only have fabulous looking furniture in our new home which is of excellent quality but the whole experience dealing with Cookes was superb from start to finish. From the minute we walked in the door to the final delivery of our new sofas to Kent today we received exceptional service. Staff were professional throughout, went above and beyond and were also knowledgeable and personable. We can’t recommend Cookes enough. Well done and thank you!
13 August 2026
Unprompted review
Reply from Cookes Furniture
We really appreciate your amazing 5-star review. We’re so pleased you’re happy with your purchase and overall experience.
Thank you for choosing Cookes
Best regards,
The Cookes Team
Excellent service
We received the sort of excellent service from Cookes that we have come to expect. The purchase was very straight forward and professional; we appreciated the free coffee and biscuits in the cafe area!
Sean, Andy and Alick were very friendly and polite working well together to efficiently unpack and deliver the bed in a very short time. Thoroughly recommend.
13 August 2026
Unprompted review
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review! We’re delighted to hear you had such a positive experience with us. Thank you for choosing Cookes and we will be sure to share your lovely feedback with Andy and Alick.
Best regards,
The Cookes Team
the sales person Sue was very helpful
the sales person Sue was very helpful, she spent 0ne hour to help me and my daughter purchase a recliner chair and a double sofa. she was very knowledgeable.
10 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Your lovely words will be passed on to Sue.
Best regards,
The Cookes Team
Great knowledge and service
Very good experience from start to finish. Sales staff had the right approach, making suggestions without being pushy and leaving us to think things over with no pressure. Delivery team (Alex, Phil and Aid) were excellent - they ran through how to set up the sofa bed, which was really helpful. We would always rather support family businesses and will do so again with Cooke’s.
27 July 2026
Unprompted review
Reply from Cookes Furniture
Thank you for your kind review. It’s wonderful to hear you had a great experience, and thank you for choosing Cookes.
We will be sure to share your lovely feedback with our sales staff, Alex, Phil and Ade.
Best regards,
The Cookes Team
pleasurable furniture shopping
It was a pleasure to walk around the air conditioned store. Really super attractive furniture in every department. Pleasant and helpful assistants. I would definitely recommend shopping there.
9 August 2026
Reply from Cookes Furniture
Thank you for taking the time to leave us a 5-star review. We truly appreciate your feedback and are delighted you were happy with your experience.
Best regards,
The Cookes Team
Polite staff.
3 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a review. We appreciate your feedback.
Best regards,
The Cookes Team
Excellent service without overbearing…
Excellent service without overbearing sales team.
4 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
Great customer service and support on…
Great customer service and support on the day of us choosing our furniture
3 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We truly appreciate your feedback.
Best regards,
The Cookes Team
We visited Cookes showroom yesterday…
We visited Cookes showroom yesterday and were greeted by Jas. He was helpful, knowledgeable and respectful which made the experience a very pleasant one.
Well done 👏 keep up the good work.
7 August 2026
Unprompted review
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback. Jas will be delighted to hear your kind words.
Best regards,
The Cookes Team
Very good service at great prices
4 August 2026
Reply from Cookes Furniture
Thank you so much for taking the time to leave us a 5-Star review. We appreciate your feedback.
Best regards,
The Cookes Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.