Simple, cheap and easy to use - it only lost one star because I spent ages inputting my custom colours into each section and it didn't save them. I will try again when I can be bothered but it would... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Overall good, but sometimes bit buggy when it comes to implementation. Also I find the pricing bit inflexible. For hobby blogger with many pages you need to pay higher price.
Company replied
had an issue with my subscription automatically reverting to a higher plan, which took some time to resolve. However, the support I received was very good. Christian took ownership of the issue, follo... See more
Company replied
I like the fact that it completely automates my cookies management. Nevertheless, the design of the bubble button is super limited. There is no possibility of e.g. make the background of the button... See more
Company replied
Company details
Written by the company
Usercentrics Cookiebot Consent Management Platform (CMP) is a Google-Certified CMP featuring patented scanning technology that automatically identifies and controls all cookies and trackers on your website, ensuring compliance with user consent and data transparency. Seamlessly integrating with Google Consent Mode and TCF 2.2, Cookiebot CMP supports uninterrupted ad display, conversion tracking, and analytics optimization in the EU/EEA, UK and Switzerland. It’s designed for easy use by both technical and non-technical teams, streamlining compliance processes. Trusted by over 2.1 million websites and apps in nearly 50 languages, it facilitates over 6.7 billion user consents monthly. Explore Usercentrics Cookiebot CMP for free: cookiebot.com.
Contact info
3.9
Great
390 reviews
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Replied to 100% of negative reviews
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Very good UX
I didn't expect your tool to be implemented so quickly. I'm pleasantly surprised by the flexible design of the elements. Overall, the setup of the individual steps was very clear, which makes the UX very good.
20 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello there,
Thank you for your kind words! We're delighted to hear that the implementation was quicker than expected and that you find the design flexibility and setup process clear and easy to navigate. That's exactly what we aim for. We appreciate you taking the time to share your experience.
Kind regards,
The Cookiebot CMP Team
Expensive
Silktide Consent Manager supports Google Consent V2, GDPR, and more for FREE! Cookiebot way to expesive.
17 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello,
Thank you for sharing your feedback. We understand that pricing is an important consideration when choosing a consent management solution. We offer different pricing tiers to accommodate various needs and use cases: https://www.cookiebot.com/en/pricing/
If you need any support, our team is happy to help: https://support.cookiebot.com/hc/en-us/requests/new
Kind regards,
The Cookiebot CMP Team
They just charged me with increadibly high fees, zero transparency on the UI / UX side
They just charged me out of nothing with 30 Euros and 45 Euros straight one after the other on two days. I have two small websites with around 10-10-10 pages. This is insane, kind of more than what I pay for the website creator frameworks themselves. Framer and Webflow. This used to be a good service, with fair pricing...
I've given back 3 stars instead of 1 as support was stellar but I still think this is a really bad UX that they just charge you with multiple invoices that are not the 3x versions of one domain but the 5-6x versions...when adding 2 new domains...
19 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello,
Thank you for your feedback, and we're sorry for the confusion around the charges. We can see that our support team has been working with you on this to find a solution that works better for your setup.
We understand the frustration when pricing doesn't match expectations, especially for smaller sites. If you have any further questions, we'll continue to help you through your open ticket.
The Cookiebot CMP team
I real like using Cookiebot to develop…
I real like using Cookiebot to develop my apps.
It's powerful, easy to use, and RGPD friendly.
19 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Tony,
Thank you for your feedback!
We’re glad to hear that you enjoy using Cookiebot for your app development and that you find it powerful, easy to use, and GDPR-friendly. We appreciate you taking the time to share your experience.
Kind regards,
The Cookiebot CMP Team
Excellent Customer Service
Customer service was excellent—fast, reliable, and proactive. Veronika responded quickly with clear, informative emails that actually addressed my questions, which I really appreciated.
18 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello there,
Thank you for this wonderful feedback! We're delighted to hear that Veronika was able to support you quickly and clearly. We'll make sure to pass along your kind words to her.
Thanks again for taking the time to share your experience with us.
Kind regards,
The Cookiebot CMP Team
Bad cookie detection.
In my case, few cookies are detected on my website, even though it uses AdSense, so there are quite a lot of cookies that should be found.
2 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello there,
We're sorry to hear about your experience — with both the detection issue and the feeling that your support tickets weren't followed through on. That's not the experience we want for you, and we take that seriously.
If you're open to it, please reply to your existing support ticket and our team will pick it up and make sure it gets the attention it deserves this time.
Kind regards,
The Cookiebot CMP Team
Fast & Helpful Customer Support
Great customer experience with fast replies!
6 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Peter,
Thank you for your positive feedback!
We’re very glad to hear that you had a great experience with our support team and appreciated the fast responses. It means a lot to us that you took the time to share this.
Kind regards,
The Cookiebot CMP Team
Im using CookieBot for all of my pages…
Im using CookieBot for all of my pages and it has been a really great experience so far. The setup was surprisingly easy and the interface is very intuitive, even when you manage multiple websites. It only took me a short time to scan my sites, generate the cookie declaration, and get the consent banner running without any technical headaches.
11 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Radovan,
Thank you for sharing your experience!
We’re glad to hear that setting up Cookiebot was quick and straightforward, and that you find the interface intuitive even when managing multiple websites. It’s great to know the scanning process, cookie declaration, and consent banner setup worked smoothly for you.
We appreciate you taking the time to share your feedback.
Kind regards,
The Cookiebot CMP Team
God awful UI
My site has 90 unclassified cookies. Given some of the naming of the cookies and the publicly available documentation on them, I think Usercentrics should have already had them classified automatically, but that ain't what this review is about.
My main gripe is the the cookie list classification page:
- There's no way to select multiple cookies to classify them in one category. You have to click on each cookie individually and set the category, description.
- The cookies are shown 10 per "page" and yet when clicking on a cookie to set it's parameters and going back, the current page you were on is not saved in the URL parameters so you go back to the beginning each time??
- The same issue is with the search. Any search parameters you might have input are gone each time...
2 March 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello there,
We appreciate you highlighting the usability challenges around classifying cookies, including bulk selection, pagination behavior, and search persistence. Feedback like this is valuable, and we’ve shared your comments with our product team for review.
Regarding unclassified cookies, automatic categorization depends on the information available during the scan and the cookie’s public documentation. Our support team is happy to review specific cookies with you if needed - you can reach out to them here: https://support.usercentrics.com/hc/en-us
Thank you for taking the time to outline these points.
Kind regards,
The Cookiebot CMP Team
Useful, but more design customization required.
I like the fact that it completely automates my cookies management.
Nevertheless, the design of the bubble button is super limited. There is no possibility of e.g. make the background of the button a gradient instead of the solid color. It doesn't allow to apply any hover effects, thus for my website, it looks inconsistent with the UX.
25 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello,
Thank you for your feedback, we’re glad to hear that the automated cookie management is working well for you. That’s exactly what we aim to simplify.
We understand your concerns about the limited styling options for the bubble button. While the default customization settings are intentionally streamlined, you do have full flexibility to tailor the banner to your needs. It’s possible to apply deeper visual adjustments via custom CSS, and you can even build a fully custom banner implementation if you require complete design control.
If you’d like guidance on the best approach for your setup, our support team would be happy to help - just reach out at support@cookiebot.com.
Kind regards,
The Cookiebot CMP Team
Not happy with your support.
19 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello,
Thank you for taking the time to leave your feedback. We’re sorry to hear about your experience and understand that this has been frustrating for you.
We can see that there’s an open support ticket regarding this matter, and our team is actively reviewing the details to assess the best way to assist you. We’ll continue communicating with you through the existing ticket to make sure your case is looked into and resolved as smoothly as possible.
Thanks again for letting us know, and we appreciate your patience.
Kind regards,
The Cookiebot CMP Team
First: Good, but absolutelly bat customization :(
First, the implementation was confusing.
Finally, I managed to implement it. It's not that complicated in reality. Anyway, I recommend implementing it directly into GTM.
But what's bothering me?
I want my own bar design - simple. They allow it, but I'd like to see someone who can do it!
And yet, it's only 1-2 hours of work to create 3 different implementations and publish them - that's the HTML part, this is the style part and this is the JS part.
I just don't get it :(
Addition:
Customization option: only theoretical! You practically have no chance to make your own design (better, nicer banner) - support for this case - lousy! No practical example, just excuses, excuses, excuses, excuses.
Paradox: it's a job for their capable programmer for 5 minutes!
I'll probably waste my money and look for another solution where they'll be a little more accommodating!
19 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Pavel,
Thank you for taking the time to share such detailed feedback.
We understand how the initial implementation can feel confusing at first, and we’re glad to hear you were ultimately able to get things working - especially via Google Tag Manager, which is often the smoothest approach.
Regarding the banner design: achieving a fully custom look requires some coding, but Cookiebot supports customization using HTML, CSS, and JavaScript. For guidance, you can follow this detailed tutorial: https://support.cookiebot.com/hc/en-us/articles/360003921454-Can-I-build-my-own-fully-customized-cookie-consent-banner?
If you need further guidance or support while implementing your custom design, our team is always happy to help - please feel free to reach out at support@cookiebot.com.
Kind regards,
The Cookiebot CMP Team
Suggestions for a better cookie (bigger.)
I liked having options to use my own domain. It helps also not to have competition from wix.co (2017.) I found it most helpful to keep my site protected and private.
18 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Jenny,
Thank you for your thoughtful feedback!
We’re glad to hear that the option to use your own domain has been valuable for your setup and that the platform is helping you keep your site protected and private. It’s great to know these features are making a meaningful difference for you.
If there’s ever anything you’d like to explore further, our team is always here to help.
Kind regards,
The Cookiebot CMP Team
Disappointing – poor user experience
I tried Cookiebot for my small website. Even though I qualify for the free plan (under 50 pages, 1 domain), after the trial I was asked to provide payment details. The dashboard is confusing, the status of my domain and the free plan unclear, and support is hard to reach. For small websites without analytics or advertising trackers, this tool is overkill. Very disappointing in terms of usability and transparency.
14 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hi Jacqueline,
Thank you for your honest feedback!
If you’re still seeking help, please contact our support team at support@cookiebot.com and mention this review - we’ll make sure you get direct assistance in clarifying your plan and resolving any technical issues.
Kind regards,
The Cookiebot CMP Team
On a razors edge
I think Cookiebot Management is riding on a razors edge right now. While technically the product is good, the current pricing models are in urgent need of improvement (I experienced an almost 10x rise in monthly fees for adding another domain and another "more than 50 URLs"). If not improved on that end, I fear that this type of Consent Management will not be consented by buyers anymore.
9 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hi Wolfgang,
Thank you for sharing your honest feedback! We understand that pricing adjustments can be impactful, especially when scaling across additional domains and URLs, and we recognize this may not work for every setup.
Our goal is to continuously improve both the product and the value we provide. Feedback like yours is important and is actively considered as we evolve our plans.
Thank you for being part of the conversation.
The Cookiebot CMP Team
Great plugin to measure my website
5 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Agen Seo,
Thank you for your kind words! We’re glad to hear the plugin is helping you measure your website effectively. If you ever need support or have questions, our team is always happy to help.
Kind regards,
The Cookiebot CMP Team
Reply from Cookiebot by Usercentrics
Hi Ali,
Thank you for sharing your experience! We're glad you're finding value in the product.
Kind regards,
The Cookiebot CMP Team
Stop spamming ads!
Stop spamming ads!! I'll never use your service again.
Seeing the same ads 4–5 times a day, almost every day—this isn't advertising, it's brainwashing.
It doesn't build trust or interest; it just makes the brand look desperate and annoying.
2 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Lorenzo,
We hear you - seeing the same ads over and over can definitely be frustrating. That’s not the experience we want to create, so thanks for calling it out.
We’ll share this feedback with the team responsible for our campaigns and take it into account as we review how often and where our ads are shown.
Thanks for being direct with us.
Kind regards,
The Cookiebot CMP Team
The company charged twice the…
The company charged twice the subscription fee from my account (instead of €15, they charged €30).
I checked the price list on the website and it still falls under the €15 package.
I contacted technical support and they informed me that on July 16, they sent out an email stating that they would be charging more starting in August.
IT'S JUST A SHAME THAT I REGISTERED IN NOVEMBER AND IN DECEMBER THE CORRECT AMOUNT OF €15 WAS CHARGED.
1 February 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Damian,
Thank you for sharing your experience. We’re sorry for the confusion and frustration caused by the extra charge.
We can see that you’ve already been in contact with our support team, and your case is being handled directly through that channel. Hopefully
If there’s anything else you’d like to add in the meantime, please let us know.
Kind regards,
The Cookiebot CMP Team
Helpful support!
Helpful support!
After paying more than I initially had to pay, I got a direct refund.
Thanks for helping quuckly.
30 January 2026
Unprompted review
Reply from Cookiebot by Usercentrics
Hello Sinan,
Thank you for sharing your experience! We’re glad our team could assist quickly and resolve the situation with a refund. It’s great to hear you felt supported - that’s exactly the experience we aim to provide.
Kind regards,
The Cookiebot CMP Team
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