I ordered Vollrath Wear-Ever 5314 Heavy Duty half size 13 gauge aluminum bun/sheet pan - 17-3/4 x 12-7/8 twice. I had to send them back both times because they were either scratched, dented, or the w... See more
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The entire ordering, purchasing and shipment process was great. Easy, fast and very responsive. The price I paid for a KitchenAid Commercial 8 Qt. stand mixer was fantastic. Saved me more then $500 o... See more
I've ordered 2 items through cooksdirect.com & both items were delivered broken. Whilst dealing with customer service I thought I was going to have to run errands & buy extra packaging. I informed cus... See more
Company replied
Cook's Direct was recommended by a family member. Ordering was very easy. The item I ordered said it would ship within 2 business days. I ended up calling after 2 weeks and no notification of order sh... See more
Company details
About Cook's Direct
Information provided by various external sources
Cook's Direct is a leader in kitchen and restaurant supply equipment. We are a leading online retailer in the restaurant supply industry and strongly believe in our core values:
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We really care - We care about each other, our work and the company. We are passionate about what we do.
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We are customer focused - We inherently know that we exist because of the customer. We always try to do the right thing for the customer.
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We figure it out - We are creative and innovative thinkers and seek the best answer for the customer.
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We get a lot done - We work hard and smart which results in great achievements and we are proud of our accomplishments.
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We enjoy our work - We are positive and upbeat about what we do. Our enthusiasm for our work, our team and our customers creates an environment where people can be at their best.
Contact info
27725 Diehl Road, 60555, Warrenville
- 866-506-3048
- customerservice@cooksdirect.com
- www.cooksdirect.com
Clean great but suck otherwise
While these pots are the easiest I've ever cleaned, the nonstick coating on the big pot started coming off around month three. They scratch and burn easily. The bottom got a burn mark on first use. I had it on medium heat; that has never happened before with my other pots.
12 December 2020
Unprompted review
Good product
Took longer to arrive than normal but that was the fault of FedEx. Great silicone tumbler cups for use in a mental health facility.
11 August 2020
Unprompted review
Reply from Cook's Direct
Hello
Thank you for your order and for taking the time to leave a great review. We appreciate your business and look forward to helping you with your food service supplies in the future.
Have a great day!
Your communication throughout was…Excellent communication
Your communication throughout was wonderful, especially during the beginning of COVID when the warehouses were shutting down. Thank you.
9 July 2020
Unprompted review
Reply from Cook's Direct
Thank you for taking the time to post a great review. We appreciate it! Keeping our customers informed is really important to us. I am happy we were able to help with your kitchen supply needs. Let us know if we can help with anything in the future.
Wicked fast service!
17 June 2020
Unprompted review
Reply from Cook's Direct
Hello Jennifer,
So happy would could get the face masks to you quickly. Thank you for taking the time to leave a great review. We appreciate it!
Never a problem...
I have been very happy with all the purchases I have made with Cooks Direct. There were never any problems with either the delivery or the products themselves.
22 May 2020
Unprompted review
Quality items
Quality items, especially the egg slicer@ Loved the fact they are all metal.
15 May 2020
Unprompted review
Reply from Cook's Direct
Thank you for your purchase and for taking the time to leave a review. We look forward to helping you with your kitchen supply needs in the future.
We appreciate you!
Prompt delivery of disposable masks
14 May 2020
Unprompted review
Reply from Cook's Direct
Thank you for taking the time to review our company. We appreciate your business and hope you will consider us for your kitchen supply needs in the future.
Fast and accurate
Fast and accurate! I'm very happy with my purchase.
Thank you!
12 May 2020
Unprompted review
Reply from Cook's Direct
Thank you for your order and for taking the time to leave a great review! Let us know if we can help with any of you future kitchen supply needs.
We appreciate your business!
Excellent product and quick delivery
11 May 2020
Unprompted review
Reply from Cook's Direct
Thank you for your 5 start review. We appreciate your business and look forward to helping you with your kitchen supply needs in the future.
Got everything that I needed in a…
Got everything that I needed in a timely fashion
20 April 2020
Unprompted review
Reply from Cook's Direct
Hello Don,
Thank you for taking the time to leave a great review. We appreciate your business and look forward to helping you with any future kitchen supply needs.
Have a great day!
refused to allow me to return trays…
refused to allow me to return trays without a restocking fee
8 February 2020
Unprompted review
Reply from Cook's Direct
Hello,
I am sorry you weren't happy with your experience. However, you ordered the wrong tray and it was a tray from one of our vendors. Unfortunately if it wasn't their fault they will not waive the restock fee or return shipping so we must pass that on to the customer. In the future please feel free to call our customer service or sales team and we will be happy to help you determine the correct tray for your needs.
Thank you.
Shipping date unclear
My order information didn't mention when it would be shipped so it wasn't clear when it would arrive from the manufacturer. I called Cook's Direct and they were able to tell me the date it was expected to ship from the manufacturer. Turns out the order arrived 1 week from the date I placed the order. It would be better for the ship date/estimated receipt to be clear on the order form. Otherwise, I am happy with my order and would order again.
31 January 2020
Unprompted review
Almost perfect
Very fast processing, but I didn’t receive an email with the tracking info when it shipped. The first time I knew it had shipped was when fedex left a note on my door.
I also don’t understand why I had to sign for the package. It would have been much better if the package was left at my door. I had to arrange for fedex to drop it at a fedex store and then I had to go pick it up.
Other than that, top notch all around.
9 October 2019
Unprompted review
Reply from Cook's Direct
Hello Richard,
Thank you for taking the time to leave a good review. I do apologize for the issues with your shipment. We are currently working on the tracking email notification and hopefully it will be up and running properly soon. Thank you for choosing Cook's!
Excellent Customer Support
It was very easy to place my order, but nine days later I hadn't heard anything about when my purchase would be delivered nor received tracking information.
I called and Customer Service followed up right away. Turns out the item was back ordered. They made sure the item shipped as soon as it became available, and I now have a hard-to-find bowl for use in my new electric pressure cooker. Thank you, thank you!!
9 August 2019
Unprompted review
Reply from Cook's Direct
Hello, I am sorry that you haven't received your items yet. Please call customer service and we will help track it down. I don't see an order under this name so I'm not sure what I am looking for.
Please call 1-800-956-5571 and customer service will be happy to help.
Again, I apologize for any inconvenience.
Easy to order
Easy to order. Prompt delivery. Exactly what I was expecting.
31 July 2019
Unprompted review
Reply from Cook's Direct
Thank you!
Reply from Cook's Direct
We're happy to serve you!
Got what I ordered
Got what I ordered, took a few days longer that I expected.
18 June 2019
Unprompted review
Reply from Cook's Direct
We are sorry the delivery was not more prompt. If you ever have questions about a delay or anything please don't hesitate to call us! We will try to do what we can to expedite.
Service was fast and accurate
Service was fast and accurate. The price was a little higher than I expected, but people do have to make a living.
4 June 2019
Unprompted review
Reply from Cook's Direct
Thank you, Tim! Happy we were able to get it to you quickly and promptly!
Delivery issues
Having to have an adult present to sign for slow cooker liners was a disaster. We were unaware of this policy. Therefore we had to travel to another city to pick up the merchandise at a Fed Ex location. More than likely, we will be using a different vendor. The Cook’s Direct customer service rep told is that we just needed to schedule a time with Fed Ex. This was not true.
20 May 2019
Unprompted review
Reply from Cook's Direct
We apologize that our delivery process was so stringent when you ordered. We have this as a requirement to protect both the customer and ourselves. We are very sorry you were not able to schedule a new delivery time and it caused you so much distress, we have reviewed and amended our policies and have spoken to FedEx to ensure we are not misinformed barring anything like this happens again.
We hope you have a wonderful day, Ellen!
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