The charging cable of my smartwatch was clearly broken because of poor manufacturing (the USB shield came loose from the cable itself). The watch and cable are merely 1 year old. However I was told th... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been using this online shop occasionally for over 10 years. Most of the time it went smoothly. One time there was a big issue with my order and though I had to call twice to the customer servic... See more
I think Coolblue stands out as the smoothest online ordering. This is my perception and ok, I might not be the biggest online shopper but at Coolblue you have: the intuitiveness of the website, all-yo... See more
TV conforme a la description sauf le socle qui ne correspond pas aux photos de l'offre. Un bonus surprise de Toshiba? Fonction smart via VIDAA ok, installation facile via l'app mobile. Bluetooth au... See more
Company details
Written by the company
Coolblue is het meest klantgerichte bedrijf van Nederland, België en Duitsland. We hebben een eigen infrastructuur met eigen klantenservice, eigen bezorging, eigen installatie én eigen fysieke winkels.
Contact info
Belgium
- www.coolblue.be
4.1
Great
75k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Delivery Service
The 2 men who had come to deliver the product were absolutely amazing and helpful, if only all delivery services could be as great as this experience.
15 February 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Awful
Awful, it's about 4 days, and I haven't received my order. Awful delivery service from bpost.If they are on strike, it has nothing to do with our own issues. They have to be more responsible.
14 February 2025
Unprompted review
Reply from Coolblue
Dear Mohammadreza,
We're really sorry that the delivery didn't go as planned and that you haven't received any news about your order.
Unfortunately, due to the strike by Bpost this week, several deliveries have been delayed. We are doing everything in our power to ensure that Bpost delivers orders as quickly as possible. We apologize for this inconvenience!
Sincerely, Coolblue
That company is a mess.
I have done a big order from them 3 big appliances. First they call me to tell me that due to a software error my washing machine got sold to someone else and it was not available any more. Than I had to pay 50eur more for the very same but in black. Than next time I checked my order I saw they have swapped my dishwasher for a second hand one . WHY? I call to correct the error and after the first one was corrected another one was swapped for a second hand , than I call again.... Every time they postpone my delivery without even informing me for the new date. 12 days later I gave up and after again changing my delivery date without informing me I canceled the order. They have totally messed my orders and I got some money but the amounts they reimburse me are different from the amounts I bought my appliances. And I have called them at least 6 times for 17 days....
Update : Just saw I have received my money. Finally ! I will put them 2 stars because I got reimbursed but the whole process was a nightmare. They have to fix their software that manages the orders. The people from the client service are OK but the system behind is very bad. Smallest change and and everything goes wrong.
12 February 2025
Unprompted review
Reply from Coolblue
Dear Daniela,
Thank you for sharing your feedback with us. We sincerely apologize for the frustrating experience you have had with your order. We completely understand how disappointing and inconvenient this must have been for you.
It is unacceptable that your washing machine was sold to someone else due to a system error and that you had to pay extra for a similar model in a different color. Additionally, the mix-up with the dishwasher and the repeated replacement with second-hand units should never have happened. We also deeply regret the repeated delays in your delivery, especially the lack of proper communication regarding the new delivery dates.
We acknowledge that the entire process—from the incorrect product replacements to the delayed reimbursements—was far from the smooth and efficient service we strive to provide. We are truly sorry for the multiple calls you had to make and for the time and effort you spent trying to resolve these issues. This is not the experience we want for our customers.
We are glad to hear that you have finally received your refund, but we fully recognize that this does not make up for the stress and frustration you have endured. Your feedback regarding our order management system is extremely valuable, and we will ensure that it is taken into account to improve our processes and prevent similar issues in the future.
Once again, we sincerely apologize for the inconvenience and frustration this has caused you. We truly appreciate your patience and your honest feedback. If there is anything else we can do to assist you, please do not hesitate to reach out.
Kind regards,
Coolblue.
Sunday Delivery!
Even though the Louise store did not have my product in stock, they had it delivered to my home the next day. I was impressed you delivered on a Sunday. Thank you so much!
8 February 2025
Unprompted review
Very good service
Very good service at the Coolblue shop in Avenue Louise, Brussels! The employees are very kind and helpful!
27 January 2025
Unprompted review
Perfect
Smooth experience, delivery on the next day with a 15min warning. Hard to find better
27 January 2025
Unprompted review
Excellent !
Excellent !! In less 12 hours I had my microwaves at home !!
24 January 2025
Unprompted review
Excellent accueil au magasin coolblue…
Excellent accueil au magasin coolblue louise. Tres satisfait du produit. Je recommande vivement Coolblue. Merci
14 January 2025
Unprompted review
Rapidity in delivery! Traceability of the order!
Ι received my order 12 hours after placing it! For some reason Coolblue makes you not to think twice where to buy something from...
11 January 2025
Unprompted review
Fast and accurate delivery
Ordered my watch in the evening and got it the morning after before 9am
This is really impressive with very accurate tracking
Always a pleasure to go through Coolblue !
10 January 2025
Unprompted review
incredibly bad.
incredibly bad.. I bought a dishwasher 3 days ago, they sent an email saying we will come at this time, they sent me a sms. half an hour before they were due to arrive. the employee called me as I am the only person who cannot remove or install your machine, call the company customer service and make an appointment. I have never seen such bad service. God damn it, I will wait another week. by the way, if you cancel and are not satisfied with this service, what nonsense is this, if you say you do not deliver your product on the day you are going to deliver it, they do not give you your money.
11 January 2025
Unprompted review
Reply from Coolblue
Hey Alain,
We're extremely sorry to hear that you're not satisfied with our service!
We would like to take a look at your situation, but we can not do this without any further information. Could you therefore e-mail us your order number? In this way, we can examine your situation and provide you with a solution.
Kind regards, Coolblue
Above and beyond
It was easy to order a product on your Belgian website, and the in-shop service was excellent. Your flagship store on Avenue Louise is spacious and elegant. Above all, the staff member was friendly, helpful and patient. I'll be back.
6 January 2025
Unprompted review
No next day delivery, and 4 days later also
On the website they promise that I will receive my oder on the next day. But after 4 days I still have nothing!
2 January 2025
Unprompted review
Reply from Coolblue
Dear Ksenia,
We're sorry to read that your experience with us wasn't satisfactory. Of course this is not the kind of service we wish to provide.
We have asked you to share your order details with us so that we could take a closer look at your situation. Unfortunately, we haven't received a reply. If you still wish us to take a look at your issue, please contact share your order number with us through geenglimlach@coolblue.nl.
Thank you in advance.
Kind regards,
Coolblue
Missed delivery, no new expected delivery communicated
Hello, you sent me a request to evaluate your service while I have not yet received my order. The delivery has been already postponed two times while I changed my plans to be home for the delivery. The new delivery date/time has not been communicated.
Regards,
Anna
12 December 2024
Unprompted review
Reply from Coolblue
Hi Anna,
We understand that a delay in the delivery of your parcel is not very pleasant!
We've noticed that your order was slightly delayed, but your parcel was finally delivered on Saturday.
To make this inconvenience more pleasant, we have provided you with a voucher. This voucher is valid for 1 year and can be used on all our products. The voucher will be visible in your Coolblue account from tomorrow.
Best regards, Coolblue
The delivery was organized with bpost
The delivery was organized with bpost, which means there was no delivery, I had to organize picking up a heavy package from the post office and for a person without a car it is very difficult. Had I known the delivery will not be organized to my place, I would have bought the same vacuum cleaner with Amazon
6 December 2024
Unprompted review
One of my favourite virtual shops in belgium
The user experience is in general very good. The deliveries are super fast!
The only problem with the site is that the product descriptions are not always fully fufiilled or completely accurate. This makes difficult to compare similar products.
Also, the prices are in general good but not the lowest you can find in the market.
6 December 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.