Coolblue Reviews 

Very good, timely delivery and very helpful service during the home delivery. I will definitely order from Coolblue again.

I had recently had some problems with bol.com so I came to you guys and the service and everything is so much better at the moment keep it like this 😁

I bought a second chance product (BOSCH combi oven microwave ). The condition is 'undamaged' but when delivered, turntable tray is damaged and the coupling is missing.

Contacting the customer service by phone is impossible (long waiting time), finally I can reach someone by chat and it turns out that I have to propose to buy the missing/damaged parts by myself and later have to send the invoices for refund.

At the time writing this, I still waiting for the parts to be delivered. Let's wait and see how the refund process will be.

Well packed, suoer fars deluvery, good price and even a follow up email with the manual and how yo use the product.

Very fast delivery great product

We bought a Playstation 5 with two controllers but the controllers malfunctioned after 10 months. Cool Blue tried to fix them but couldn't so they sent back two new controllers. Great service and good communication!

Best online service and fast shipping

Ordered online the night before, got to the shop to pick it up, was back out in 5 minutes. Very fast and super friendly service. I went home with a smile :)

The BlueBuilt 8-in-1 HDMI Docking Station showed to be exactly what I wanted. Very nice price and prompt next morning delivery.

Perfect communication, very diligent alignment to the committed timeline, excellent delivery. Thank you!

This company keeps customers happy by giving them the option to return products they are not satisfied with!

I needed a multi-function inkjet printer to share on the wired (ethernet) LAN of my home office. I also have Wi-Fi but not everywhere in the building.
I checked the Coolblue site and selected the Canon Pixma TR7650 based on the published specs I found there (included: "1 ethernet socket").
The printer arrived the next day. But, there was no ethernet socket, Wi-Fi only!
I called the helpdesk in Antwerp who answered quickly, immediately recognised the error and apologised. We discussed a solution of a local Wi-Fi access point connected to the nearby LAN wall-socket BUT, then the Coolblue next level expert in the call said that the printer can run only in direct connection mode, and not as a network device - so I should return it and choose another model.
I was not convinced and checked Canon's USA site which made it clear that it CAN run as a network printer and is designed to!
I have now successfully done this and it works fine.

So, very responsive and friendly helpdesk - which was truly great - but 2 instances of incorrect product information.

Coolblue kept me very well informed about the expected delivery date and time of my purchase. I received emails and an SMS 15 min before delivery, so I could be ready to receive it. Excellent service.

I haven't unpacked the product yet, all I can say is the order and delivery were great, as usual

I have ordered 12pcs Miele detergent through their website. 3 were damaged and the delivery repackaged by bpost with a letter saying the product already arrived damaged at bpost. It is not possible and does not make sense to return damaged detergent through their regular returns process. Call to customer service did not deliver result - have to write to customer service in Belgium. Done that twice with pictures and order number - no reaction. Fraudsters!

Dear Coolblue Team,

I’ve been a loyal customer for many years, and I want to thank you for being such a reliable and loyal company in return. I truly appreciate the good communication, excellent service, and all the positive experiences I’ve had with you over the years.

It’s a pleasure to remain your customer, and I look forward to many more years together.

With gratitude, pavlo kremin

I bought a kitchen hood from Coolblue that broke after 2 days. I paid €306 (including €250 with ecocheques). After returning the heavy product twice and losing installation costs, Coolblue refunded only €56 and forced the rest into shop credit.

This rule about ecocheques refunds was hidden and not shown at checkout. For a defective product, EU law says customers are entitled to a full refund, not locked credit. Very unfair and non-transparent. I will not buy from Coolblue again.

Nice and easy to use. AC adaptor was missing. Packing was not appealing.

VERY satisfied customer since 12+ years.
Coolblue is not always the cheapest supplier, but certainly the most efficient, reliable and enjoyable.
What more can one want?