Icey-Tek / Cool Boxes UK Reviews 1,295

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting their durability and effectiveness in keeping items cold for extended periods, often for several days even in high temperatures. Many people also commend the outstanding service, noting prompt and efficient delivery, and helpful customer support that readily assists with inquiries and order adjustments. The products are frequently described as robust and well-made, serving various purposes from camping to catering, and often exceeding expectations. However, some customers mentioned that the cool boxes can be quite heavy when full, and a few initially ordered the wrong size, requiring exchanges. One reviewer also noted an issue with drain plugs not screwing in correctly, though replacement parts were quickly provided.

What people talk about most

Product

People report positive experiences with the product, often praising its quality, durability, and cooling... See more

Quality

Users describe positive interactions with quality, consistently praising the products as well-made, sturdy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting fast and quick delivery... See more

Service

Clients share positive opinions on service, with many reviewers praising the efficient and fantastic service... See more

Order

Customers had positive experiences with order, describing the process as easy and efficient, with items often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arrived really quickly and the quality is great. I ordered the 40l Cube Cool box, I should have read the description because it's much bigger than I expected but that just means I can get more in 🤣... See more

Company replied

Rated 5 out of 5 stars

I called Luke at Coolboxes uk and he was very helpful indeed .Answering all my questions.I asked him what he had in stock ,colours ,size ,ice packs and technical questions on achieving the best perfo... See more

Company replied

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative... See more

Company replied

Rated 5 out of 5 stars

Excellent delivery and solid product. I bought 4 large packs as a replacement to some gel plastic pouches which had served me well, but had started to deteriorate. They freeze very well, and have kept... See more

Company replied


Company details

  1. #16 of 81 best companies in Camping Shop

Written by the company

Since 2005 our mission has been to offer the highest quality, best performing coolers that last a lifetime. We provide five year warrantees, exemplary personal customer service and have gained a 5 star Trustpilot rating. We are the official UK and Europe distributor for the legendary Icey-Tek range of cool boxes. From a small weekend camping ice chest to a large cooler for fishing boats, Icey-Tek cool boxes can stay cold for up to 10 days. Used to keep anything and everything cool by caterers, fishermen, medical suppliers, campers and sailors as well as a handy cold store for the home. 


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Brilliant Cool boxes and a company you can trust!

I debated over the 18l or 25l cool box for some time and emailed Luke several times with my many questions. I liked the 18 with the handle and storing bottles upright. I was concerened the 25l would be too heavy especially with 2x ice packs! Luke answered all my questions and in the end I purchased the Ocean blue 18l with basket and chopping board and 6 small ice packs.I was pleasantly surprissed how spacious it was . It can hold 7 wine bottles ( one inverted) and ice pack. Not that I will be using it for that, but gives you an idea of size! It is bigger than you imagine for 18l.
It held enough food for a weekend and still cold/ frozen after pre chilling the box prior. The ice packs are amazing and well worth getting at the same time. Just store them in the freezer ready for adventure!
I am planning a longer camping trip next year so decided to also purchase the Sunshine yellow 25l while in stock with intentions of using this for frozen food and the 18l for fresh cooled.
Have yet to use the 25l box but its not too heavy, but will be when loaded up with the 2xlarge ice packs and food. The large ice packs are big but think will stay frozen for a long time!For the 25l I can fit 3 in or 2 large and a few small.
I bought a couple of extra small& large icepacks as some camp sites have a communal freezer for use.
The cool boxes are well made, great colours and sturdy.
Really impressed with boxes,ice packs and the excellant service from Luke at Icey-Tek. Really fast posting too.

5 December 2025
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Reply from Icey-Tek / Cool Boxes UK

Thanks Mary!

Rated 5 out of 5 stars

Great cool box and ice packs

Great cool box and ice packs. Made the journey from the West of Scotland all the way to the South of France with frozen goods without hassle.
Fantastic customer service and fast delivery. Highly recommend.

3 December 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Laura!

Rated 5 out of 5 stars

This is a ‘cool’ box!

Fantastic bit of kit. Keeps food fresh for days
I have one already and my son was always borrowing it for camping weekends and festivals, so I have bought him and his wife their own for Christmas.

18 November 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Jennifer!

Rated 5 out of 5 stars

I cannot fault Luke and Iceytek cool…

I cannot fault Luke and Iceytek cool boxes. I ordered a box on Friday afternoon and it arrived on Monday morning. However, entirely down to me , it was the wrong size. A call to Luke & an alternative was received on Wednesday. What fantastic service and an excellent quality product. Luke could not be more helpful, his customer service is first class.

8 December 2025
Unprompted review
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Trevor!

Rated 5 out of 5 stars

Great stuff from Icey-Tek

I have 2 boxes now from Icey-Tek. One for shorter and one for longer trips. I only used the freeze blocks, w/o top up ice and no refreezing. That was enough to keep my food OK for my 4 day trip. They are sturdy and very usable. Great customer service department, answering questions quickly.

26 August 2025
Icey-Tek / Cool Boxes UK logo

Reply from Icey-Tek / Cool Boxes UK

Thanks Miranda!

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