CorreosChile Reviews 72

If you sell internationally on Ebay or other platforms, I strongly advise you to exclude Chile from your destinations, due to dreadful delay in their Customs team and the incompetence of the advisers in the Correos.cl customer service team.

I sold a watch on Ebay which arrived in Santiago on December 13th 2024 and disappeared into the Customs depot. It had a fully completed Customs form CN22 on the back, giving them all the details they needed. In February I began a series of complaints to the Correos.cl team, none of which speeded up the processing of my shipment. Finally last week they sent a message saying that the package was cleared on 29 MAY - after five and a half months.

Their first message about this asked ME to pay the import tax, and gave me details of how to collect the item. After I pointed out for the 5th or 6th time that I am the sender, not the addressee, they then asked me to provide the buyer's e-mail address or phone number because they were "unable to contact him" for payment of import tax.

Yes ... a POSTAL AUTHORITY, in possession of a package with the recipient's name and address on the label, was telling me that they have no way to contact him! And when I pointed out that they could simply send him a letter, and that a child could figure out that solution, they replied saying "We cannot contact him due to a lack of information" - even though I had repeated his name and address in my reply. You couldn't make this up ...

As a final unbelievable straw, they added :
"We also inform you that on the eleventh calendar day after the shipment has been received at the branch and has not been picked up, a storage fee of $600 per day will be incurred. After this period, the shipment will be returned to the sender due to the deadline."

That's not a typo by me ... $600 PER DAY. And the final sentence makes no sense, because they haven't mentioned the period for which they will still retain it.

Avoid this team of idiots at all costs.

Horrible pague por envío A DOMICILIO y ya son 3 oportunidades que me envían mis pedidos a una sucursal en una comuna nada que ver

30% of parcels sent to Chile (via Deutsche Post DHL) get lost as soon as fkn Correos gets their hands on them. Website and tracking basically never works. I don't send to Chile anymore.

Correos de Chile only works well with certain online retailers that have settlements and pay extra for their services. If the item sent is not by a retailer that pays extra, they won't even bother delivering it and will ask you to pick up in a far away office. The service for regular people is also bad, it takes very long and it's very expensive. Only recommended for certain deliveries, like AliExpress Standard Shipping.

Bad service in general. It is way too slow! I send postcards regularly to different countries around the globe and they get to destination in a month as a max. However, when someone sends a postcard to me it takes ages!! They get to Chile and just take three months to move from the capital city to my own town. I also do online shopping on international sites, I check my packages’ tracking information everyday and it is always the same: they take one week approximately to arrive in Chile, then they get stuck in customs for months. Many packages have got lost on their way inside the country, but my worst experience is the following: once I bought a book on an international site, they sent it, it arrived in Chile, went through customs, was released and was finally getting to my town when... the Correos de Chile truck that was carrying it was robbed. I contacted them to see how they could help me and they told me to contact the shop where I bought the book because it was their responsibility. Like, seriously?????? I don’t trust them anymore.

The worst service, slow if you are lucky...normally they steal. Always bad experiences. NO MORE SHIPPING TO CHILE!!!

The purpose of this complaint is to point out the absolute irresponsability and inefficiency of Correos de Chile, state chilean company, which is reflected in the large number of complaints because of losses, stolen goods and delays in delivery and others.

As an example in a country of only 17.000.000 inhabitants there are at least 15 complaints per day in only one of the non official web page; www. reclamos.cl. In 2015 one of the the official complaints office receive at least as 2000 complaints.

As a way of not leaving other types of complaints the site had to create a special section for the complaints of Correos de Chile. Of course the complaints are useless because the reply is almost always the same, as you can check it in the above web page: “We are working in your problem …” but they never do nothing to improve it (they only reply to show a positive image and concern).

Correos de Chile is a state company and the Official Post Office of Chile. The main reason that the state participates in the postal and parcel market is the supposed social benefits that a company of this type would have, Correos de Chile, when compared with private companies that would only seek to increase their profits. The possible social benefits would be the lower prices, the greater geographical coverage and the opportunity in the delivery.

Unfortunately and thanks to the poor management, lack of preparation, lack of professionalism and commitment to the mission, of its directors, managers and employees, at the present the company does not justify its existence at all. Much of the problem is that the "selection" of all the staff of these estates is done by "cronyism" or political criteria, friendship and family members.

Some data about efficiency:

National Posts offices are grouped in the Universal Postal Union that brings together institutions from 172 countries. Chile occupies only place 72 (but this is not a reliable data).

As all the post offices at early stage Correos de Chile work with the delivery of mails and documents and the results were so poor that people start using other Chilean post companies like Chilexpress and Starken. As a result today the first one has 500 offices distributed and the second 200 offices in the country where Correos de Chile has only 170.

Because the poor in mail results Correos de Chile starts working, as a local company with parcel services, exploiting the online retail commerce but with disastrous results. Unfortunately our country has a low level of per capita incomes so they can´t pay for the postal services UPS or Fedex and they must opt for the economical alternatives that end in Correos de Chile; except AMAZON that work with good results, with other local private company.

I must underline that some the traded goods are pharmacy products or machinery spare parts so the delays and losses cause a serious damage to their owners.

In relation to coverage, the situation is worse, since in order to reduce costs and increase salaries , the company has been gradually reducing the county offices of regions, concentrating them in more profitable communes; In other words, the same thing that private companies do, although in general the latter do it much better.

A good advice: Don´t use the local services of this postal office.

Jorge Serani M.