Correos Reviews 

No stars at all! Sent niece’s Christmas gift - got to Spain 13 December. We waited……. And waited. I chased it (translated my query to Spanish) and like so many other complainants here, they say address problem when they attempted delivery on 20 December. Address is correct and there was always someone home. Now that I’ve chased it, they say they’re returning it to sender. 😤😤😤😤

This is the worst courier I ever experienced. First of all it's almost impossible to reach the customer support. No phone number is available for Portugal. The delivery always late always didn't call asked for address location or offer to drop the parcel at the nearest shop. Just claiming always address is wrong and without another delivery attempt, they return it to sender. This is not customer friendly at all. Also the tracking website is never up to date. Any changes about the delivery are made only next day or even more late. This courier company need huge improvement how to treat customers.

Regards,

A very very disappointed customer.

They lie about attempted delivery because they are lazy, service is useless

Worst
Avoid if possible

I am sharing my experience with the service provided by Parcel2Go, specifically concerning two packages dispatched via ParcelForce (UK Royal Mail & Spanish Correos) on October 16, 2023, during my recent relocation from the UK to Spain.

Over the past 3 months, the parcels encountered significant delays and challenges, remaining in Madrid (Correos) for an extended period. Despite diligent completion of numerous customs-related forms, including those provided to the driver upon collection, both packages were eventually returned to the original collection address in the UK. This unexpected development has been particularly distressing, given our ongoing house move from Scotland to Spain, and the contents of the parcels consisted exclusively of our used personal belongings.

Regrettably, my attempts to seek assistance and resolution from Correos here in Spain have been met with considerable frustration. Even when I initiated a missing claim for the lost parcels after a month, I was informed that I could not claim the £150 compensation per package—supplemental coverage which I had additional purchased—as I was unable to provide receipts for all my used belongings, a practical impossibility given the nature of the contents…..

This experience has left me deeply disappointed with both the delivery service and the customer service provided by Parcel2Go, ParcelForce & Correos. While I understand that challenges can arise, the lack of effective communication and support has compounded my dissatisfaction. Unfortunately, this negative encounter has led me to reevaluate my association with Correos, marking the loss of a previously loyal customer.

I sincerely hope this feedback prompts a thorough review of your processes and procedures to prevent similar issues for future customers.

This must be the worst postal service in the world and Spain must have the worst postal addressing system in the the world, put the two together and we get Correos.es I have a home in Spain with a full postal address but my post very rarely actually reaches my post box.
I have received mail addressed to other people who live on the same street as me and also post addressed to people at addresses i have never heard of which i just put it back in the mailbox and hope that the person receives it.
If i could give them a minus score i would as they are an embarrassment to my beloved Spain.

People … I can’t stress this enough . Correos Spain is the worse institution EVER . They all lie and cheat customers. I have sent an envelope from Ceuta, Spain to USA, Not a big package, on November 10th certified with tracking info to monitor its whereabouts. On November 17th, I received an update saying: Leaving the Exchange Office
17 of November, 2023 · 14:29
The shipment has left the international logistics centre of origin and is en route to its destination.
Today is December 29th , which means almost 2 months, my package is still lost …. Even if it was shipped by boat or on foot, my package should have arrived by now. When I went there to get more info, their answer was oh after Covid things got slower and we won’t be able to know where it is until someone scans it.

LEARN FROM MY TERRIBLE EXPERIENCE AND ABOID THESE LYING CROOKS AT ALL COST . You will regret it …

If it would be possible I wouldn't give them even one star. Our story: Christmas parcel to our family in Spain on the 29th of November. In particular, to my mum (83 years old). After one week lying on Customs depot. The parcel value was £17.25 including a pyjama set, biscuits, candy, a Christmas card, all inside a Christmas bag. It was stopped at the Customs on the 5th of December. A burofax (an official fax) was sent to my mum requesting in detail of all items in the parcel, threatening to destroy the parcel if the paperwork were not delivered in 5 working days.***who have a right to destroy private property ???*** Once all the requests were met, they charge the cost of the burofax (20 euros), the manipulation and inspection (22 euros) carried out by customs, VAT, in addition to the tax (6.15 euros), so my mum ended up paying about 60 euro for our £17.25 worth Christmas parcel. Shame of company. Hope Correos will need pay all the taxes and manipulation, and inspection cost for all of there Christmas' presents - good luck as Santa can destroy your presents if you do not hand in a paperwork in 5 working days ( even if you include it in 5 copies in the parcel).
Shame, shame , shame !!!!!!!!
ADVICE - never use this Service !!!!!

This is quite possibly the worse company you can deal with. They have NO customer service. They do not reply to emails. They do not help what so ever.
For 5 days my important packet has remained in their depot.
Frankly they are a disgrace

Absolutely shocking poor services and outright liars

Correos is probably the worst customs and delivery option on the planet. I’ve lost two packages with a combined value of 400€ because of them.

Not only that, one shipment I wanted to receive they claimed to have "attempted delivery" 3 times, before sending the package back to the country of origin.

I ended up paying the shipping cost twice, and they refused to cover it. The funny thing is, that I have receptionists who are present 24/7.

All lies and fraudulent behavior from this company, cannot recommend them for anything.

I had absolutely no problems receiving my parcel from Spain to the uk, ordered on a Thursday and have received my parcel today(Wednesday)in less than a week! Amazing service! Also tracking was great as it kept me up to date :)

Do not use Correos for shopping from the UK to Spain. You pay half as much again for the product in taxes while your parcel is just sitting on some fence for three weeks and you're not even sure what they're doing with it. I still haven't got mine. Atrocious.

If you have sold an item and need to send to Spain then royal mail/correos is not a good idea. Delivery times can be three weeks as parcels just lie around over there, often for a week. You will find yourself giving a refund before it arrives.

Utterly woeful from start to finish. A card was sent from Scotland to Spain - on 9th Nov, and still hasnt arrived on 22nd Nov. This was posted at a Post Office using their track and trace system. The Correos tracking tells me absolutely nothing, with no updates showing where it is. Their complaints dept forms is in Spanish for the most part - so no help as I dont speak Spanish. Their automated "advisor" system is in English - but no matter how my query is worded, it simply says " I dont understand the question. Please use different words ".
This isnt the first time I've had problems with this company, and it makes no difference if its a letter, card or parcel....their inability to deliver at all, is pathetic. No updates, no avenue to complain or to enquire as to the items where-abouts, and no customer service. If I could give it no stars, I would have. IF YOU VALUE YOUR TIME, MONEY AND POSTED ITEM - DO NOT USE THIS COMPANY !!!

A package from South Korea with the tracking number RS0013*****KR was failed to be delivered and they said it would return to the sender in South Korea. However there is no any movement since 3 October 2023 (1.5 months!!!!). Even though i have asked their customer service hunders times about my package, nobody provides me an accurate answer. I also visited 3 Correos branches in Madrid. They don't know where it is excatly or what will happen to my package as they can't track a registered mail!!! I also took a legal action through OMIC.

I want to know where my package is now and how to pick it up!!!!

Don't use their money transfer/deposit service. It will not be on your account on the day they promise. Than they start an investigation that will take several weeks. And your money is floating somewhere in the digital market. I had pay something and because of this I had huge problems.

Small parcel received well in advance, in perfect conditions, excellent cooperation with Poste italiane. Absolutely nothing to complain!

Minus one this correos.es is a corrupted postal service NEVER again will send a registered parcel from UK Royal Mail to this corruption of a Spanish Mail Service. They should vetted their employees carefully they stolen my registered package. Very important item was sent trusting this corruption of a Mail service!!!!! No reply from them you can’t complain because the Spanish Mail Service ask for NIE or whatever how stupid when you are from another country sending and not a resident or citizen!!!