Corsair Gaming, Inc. Reviews 

Update: The support Ticket that they finally gave me 2008991046 which in all honesty was actually generic and stupid I talked to live chat multi times before finally saying I wanted a supervisor and guess what from what I could tell it was a faked supervisor going of the chat guy Blake email and repeating exactly what the Blake guy would say One as a client that purchased a item that sat in a import for over a week and being told by corsair that I wasn't allowed to have a replacement or allowed to return it intel I received and refusing to exoculate to logistic to get it out of import when I was on a deadline on getting my computer parts and getting 100% refusal from corsair is messed up and on top of that same thing with other items the flat refusal update on the shipping and going pass the delivery dates not one item not two items pretty much every item.

I ordered multi items from corsair for over a ten thousand computer build and dates of receiving merchandise would go by and there response every time here is tracking thing is they used three different services and every single item would show on way didnt matter if it was ups or usps or FedEx or the international one they all would not give a date and that was just a couple thousand from them for my order because I had to outsource other stuff every contact was same couldn't answer and didn't care

My experience with Corsair customer support has been fantastic. They were quick to reply, very knowledgeable and extremely helpful throughout. My experience has made me far more likely to purchase Corsair in the future as I know they have an extremely solid support team especially Jason who handled my case so professionally.

My side panel from my 4000D broke. After I contacted customer service, they responded very quickly and shipped me a replacement free of charge, which arrived two days later. I am very satisfied.

My man Andrew Freeman helped me get a free replacement for my tempered glass for my case. Thank you for helping me!

This is the first time a warranty process has worked so well for me. Thank you so much to Matthew B. For his help.

I have been a Corsair customer for almost 20 years and never been disappointed with their products. A big thank you to Raton S. from Technical Support for their professional help and goodwill throughout my last inquiry.

The agent Andrew Freeman was extremely helpful. He made everything very clear and helped me solve my problem!

Terribly disappointed with Corsair's response time. A catastrophic failure of a Corsair cable resulted in it melting and permanently ruining my €1,999 Gigabyte RTX 4090 GPU.
When a premium component poses a literal fire safety hazard and destroys thousands of euros in secondary hardware, you expect a fast, responsible corporate response. instead, Corsair has spent days dragging their feet on logistics. Everything is packed and ready to ship, but their support team is responding once per 24 hours , moving at a snail's pace of one automated email a day.
Stalling a customer over an clear product defect is entirely unprofessional. If you value your high-end components and your time, be aware that Corsair's support queue will leave you stranded when things go wrong .

Case 2008979052 All that professionalism and polite tone wasted by the one email per day policy .
Seven days to receive answers to four questions and a label , the package has been shipped now finally .

Update 01.6.2026 Updated to reflect the fact that Corsair has assumed responsibility and provided further steps towards resolution .
Still , second entire week waiting for resolution with the minimum one email per 24 hours if that.

Update 7/6/2026 : Update:

Unfortunately, my experience remains unresolved.

It has now been more than three weeks since I reported the failure of a Corsair GPU power cable that damaged my graphics card. Communication has been extremely slow, with updates often arriving several days apart, and I am still waiting for a final resolution.

What is particularly disappointing is that I have not even received the replacement cable yet. While discussions regarding compensation continue, I am still without a replacement for the failed product that started this issue.

The delay has had a real impact on my ability to use my system and has negatively affected my work and income. I have remained patient and cooperative throughout the process, provided all requested information, and followed Corsair's instructions, but progress has been far slower than I expected from a premium brand.

I will update this review again if the matter is resolved satisfactorily. At this stage, however, I cannot say that I am satisfied with either the speed of communication or the overall handling of the case.

Please don't ask for case numbers when you are unable to do expedite the process , no regard for the simple user .

Update 10/6/2026 :
Received confirmation compensation will take another week .
Cable replacement hasn't even been shipped yet .
At the mercy of corpos

Update and review edit :14/6/2026

Three star overall .

One star goes to Eric for being extremely polite, professional, and helpful throughout the process.
Minus one star for the amount of time the claim took to resolve, and another minus one star for the fact that I lost an irreplaceable flagship graphics card and ended up out of pocket despite the claim. Additionally, half of the anti-sag bracket, specifically the section that screws onto the GPU, was retained as part of the claim process.
That said, Corsair did provide a replacement cable and covered all secured shipping costs both ways.
Taking everything into account, I believe three stars is a fair rating.

Do not trust Corsair’s RMA process. My package (RMA #2008938388) went missing during transit while using a prepaid return label provided directly by Corsair. After speaking with the carrier, it was revealed that Corsair under-insured the package for a fraction of its actual worth to save on shipping costs. Now, they are completely refusing to help or cover the loss.

Because they provided the return label, the legal transit risk sits entirely with them, and their internal decision to under-insure the package does not strip away my consumer rights. A formal pre-court notice has already been dispatched by my lawyer to their office at Wormerweg 8 in Almere, and I am fully prepared to take this all the way to court.

If you have experienced a similar issue where Corsair has refused to take responsibility for a lost RMA shipment, please get in touch so we can coordinate our legal efforts and explore a group claim.

Andrew Freeman did a great job facilitating my request and arrive with a solution

John G was exceptional. I needed a replacement 4000x I/O Panel and unfortunately, they aren't in stock/produced anymore - I emailed support and John sorted it out for me without any fuss. 10/10 service, 10/10 product

I recently processed an RMA warranty replacement for my HX1000i power supply. While the support staff did their jobs well, Corsair's backend logistics caused an unnecessary delay.

Raton S. efficiently handled the initial ticket and approved the RMA without friction. However, when the package arrived at customs in Georgia, it was held up because the automated system omitted my last name on the commercial invoice.

Gina took over the case and was professional in trying to resolve it, actively communicating with the warehouse and even setting up a backup order to ensure I got the unit. Thanks to their direct communication, I was able to clear the package myself in person.

Both agents handled their parts properly, but Corsair needs to fix the internal system that allows simple invoice typos to disrupt international shipping.

Only took a day for support to get in touch

Andrew Freeman was a great help, explaining everything so I can take care of my part in the RMA process. This was so quick and easy to follow thanks to him.

When are they going to fix the ICUE lag problem in-game? This problem exists for over a year now.

ICUE causes mouse freezing every second in all games, when I uninstall ICUE and restart my PC it's fixed.

Hire better developers, I'm moving to another brand for keyboards.

Great customer service and providing a solution to my problem swiftly and professionally.

bought the H150i Elite Capellix XT a while ago (within warranty) and then it just stopped working. I go to try and contact the support team to get a replacement and it takes a minimum of a day for them to respond to each message. I need my computer for business and school, so when I asked for a refund/cost of a new one, but they declined. EVENTUALLY I get a standard RMA setup and send in my AIO, and by day 11 I FINALLY receive the replacement. 11 days of which I could not work online unless I wanted to spend 200 dollars + on a replacement cooler for my i9 - 13900kf. The cooler they sent me was a "certified refurbished" (crazy to send a refurbished one instead of new) NOT ONLY IS IT REFURBISHED. IT. DOES. NOT. WORK. you would think thats enough right.... wrong. just booting my PC to test if it works, my CPU overheats and i have to spend hours troubleshooting to finally get my PC to boot with ANOTHER COOLER I HAD TO BUY OFF AMAZON. my 600 dollar CPU is still not working properly because of their broken cooler.
TO SUM IT UP:
- super long wait times
- declined a refund
- 11 days to receive a replacement
- REPLACEMENT DOES NOT WORK
- REPLACEMENT OVERHEATS MY I9 13900KF AND DAMAGES IT

not a happy camper.

Support ticket: 2008968478

Corsair's customer service always go above and beyond. Easily the best company I can say that I've dealt with when it comes to returns/replacements whatever. Also the best RGB software in icue that actually works, compared to others.. Will pretty much always go with Corsair for the ecosystem + premium feel regarding everything.

Andrew Freeman took care of my case quickly and efficiently. He was friendly and willing to help me! I will not buy from any other brand except Corsair when it comes to buying a quality item that I plan to have for a long time. Best customer service ever!
Thank you!