Cosmo Payment Reviews 

584
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and customer service for being exceptionally helpful, prompt, and attentive. Many highlight the quick response times and efficiency in resolving issues, making their overall experience smooth and reliable. Reviewers frequently commend the professional and understanding approach of the team, ensuring clarity and support. However, some customers also noted significant issues with payment, including delays in accessing funds or difficulties in withdrawing money. A few other people also felt that support was slow, unprofessional, or unresponsive to their concerns.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting the team's efficiency, helpfulness,... See more

Service

Reviewers mention positive feedback about service, often describing it as top-tier, incredibly reliable, and... See more

Response time

Customers consistently report positive experiences with response times, highlighting fast answers and quick... See more

Payment

Clients share ambiguous opinions on payment, with some expressing satisfaction, citing prompt and timely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very grateful to the entire Cosmo Payment support team. They're very prompt and attentive, answering even the most silly and trivial questions, helping me understand every nuance and detail so I c... See more

Rated 5 out of 5 stars

I want to give a huge thank you to Sandra for being absolutely amazing during a very stressful situation. I had multiple unauthorized debits taken from my account, which was extremely worrying. Whe... See more

Rated 5 out of 5 stars

Cosmopayment js the most secure and fast payment ! I been working with them for years and never had a single issue! Customer service are very very fast in responding and very helpfull! Thank you so mu... See more

Rated 5 out of 5 stars

Everything went perfectly for creating a new account, I have been a Cosmo customer for 7 years and I am very satisfied with their services. I especially want to thank to Alisha P (Customer Support Tea... See more


Company details

  1. Money transfer service

Information provided by various external sources

The easiest and safest way to pay and get paid. Cosmo Payment offers online payment solutions tailored to your adult industry business. Learn more today!


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

584 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(584)

69 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I had $175 to transfer from my…

I had $175 to transfer from my secondary acc to my bank and as I was submitting it on the very last step doing the currency exchange when I got a error screen and couldn’t go back or do anything. It failed and all my money disappeared and has not made its way to my bank account. So where is the transaction because there is nothing in my history to show it was processed.

14 May 2024
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Hello Maddison, your bank transfer was delivered the same day you sent it, as per the below proof. You also need to select "secondary balance history", not card history as you did to view the transaction.

Bank transfer to Maddison Helmer(Fee:5.000 USD),CLEARED: 2024-05-15 15:58:42.293 (ref.: 9ff29c08-1912-ef11-b835-005056b6c9b0 | WPP_4_1464725_47627_151922)

Rated 5 out of 5 stars

Cosmo is the best platform you can have.

Cosmo is the best platform you can.

There services and client attention are impecable and fast.

I could tell multiple times they have help me and take fast action and solutions for me just by sending a clear to their support mail.

The platform has never made any mistakes nor their card services.

11 May 2024
Unprompted review
Rated 5 out of 5 stars

Good service

Im a long time user of cosmo and its my favorite online payout method. I had an issue having to reverify my account, which was kind of annoying, but customer service has been quick to help. I highly recommend cosmo, and it feels safer than the canadian banks.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Well cosmo has been the best for me…

Well cosmo has been the best for me here in South Africa .Though they closed Card withdrawal Am disappointed in that because i enjoyed using my Cosmo Card ..But they have been helpful with everything customer care 100%good Thank you cosmo Team

13 March 2024
Unprompted review
Rated 5 out of 5 stars

AMAZING SERVICE

Hola soy cliente de esta gran empresa que solucionó mi necesidad con gran eficacia, los recomiendo totalmente para los que necesita recibir dinero desde empresas que paguen en dólares y recibir pesos en Colombia. super recomendado.

Hello, I am a client of this great company that solved my need with great efficiency. I totally recommend them for those who need to receive money from companies that pay in dollars and receive pesos in Colombia. super recommended.

6 March 2024
Unprompted review
Rated 2 out of 5 stars

Cosmo in Argentina

I am trying to create a cosmo account in argentina, i don't receive the email to confirm the creation of my account, i don't understand what happens

1 March 2024
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Hi Camila, it seems you sent your registration with a typo in your email, please resend.

Rated 5 out of 5 stars

The best support team

The best support team I could've ever asked for. Very convenient to use the card and everything is great. I've been working with Cosmo for a year and will always keep working! Highly recommend!

21 February 2024
Unprompted review
Rated 1 out of 5 stars

UNABLE TO WITHDRAW MONEY

I have tried to withdraw money from my cosmopayment account for several days and the service is crap, very inefficient. They canceled the option to use my card and withheld the money I tried to transfer to my BAC bank account. They don't tell me anything, they don't solve, and they haven't returned my money either. I'm very frustrated

2 February 2024
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Hello, we did not cancel your option to use the card, the bank that issues the card made a risk assessment based on your country and industry and restricted it. Fortunately, we have provided you access to transfer your funds to your bank - thousands of users use this service successfully every day, its just a matter of putting in your bank details correctly. We have resolved this for you via email already.

Rated 5 out of 5 stars

Easy and fast international payout

Their updated payout method to the countries they support is quick and effective. I'm from South Africa and requested a payout Monday afternoon and by Wednesday morning it was in my local bank account. I will be recommending Cosmo to my fellow freelancers

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Be available in india

Hey, I am Indian I like Cosmo payment but unfortunately my country is not available this time ....please I requested cosmo payment to be available in India.....thnks

4 December 2023
Unprompted review
Rated 2 out of 5 stars

App and page extremely user unfriendly!

I’m using Cosmo now for some days and I’m really not happy with it. The page is bugging af & the app is even more worse. I can’t send a request to the customer service cause of a bug at that page. The currency exchange rates are from January the 1st what is under the moon for a banking app. I would loose so much money just sending it to a friend with a different currency. I hope i get help soon or that I finally can send out a request from their page.
The only good part of Cosmo is that payouts work in 1 bussines day. But you can’t sent your money somewhere else soo it’s stuck then in that account. Help!

20 October 2023
Unprompted review
Rated 5 out of 5 stars

Quick and efficient company!!!

Quick and efficient company!!!
Was hesitant at first but the helpful and fast customer service made things very simple. Continue the good work and making the process for your customers easy.

19 October 2023
Unprompted review
Rated 5 out of 5 stars

cosmo in SA

ignore all the negative reviews. those people are impatient and ungrateful. Cosmo payment is doing us a huge favour, allowing us to receive money from abroad when all the other services let us down. a tip for users in south africa, fnb atms incur the most charges R50 for declined transactions and R60 to view statements. capitec has the lowest fees i think. estimate how much you have in your account by checking the exchange rate and withdraw a little less. you can swipe your card to use up the balance.
very happy and satisfied with the service. having my card has been extremely convenient. 100% recommend

19 October 2023
Unprompted review
Cosmo Payment logo

Reply from Cosmo Payment

Thanks for the support!

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