Costa Reviews 

3,789
TrustScore 2.5 out of 5

2.4

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Review summary

Created with AI, based on recent reviews

Evaluating 666 reviews, most reviewers were unhappy with their experience overall. Many customers consistently found product quality poor, describing items like pastries and shortbread as dry, tasteless, or inferior. Reviewers frequently reported issues with coffee quality, noting it was often lukewarm or lacked flavor. Some specific food items were also deemed unappetizing, and cleanliness was a concern for several people, with mentions of dirty tables and unhygienic conditions. However, some customers also noted significant dissatisfaction with staff, describing them as unfriendly, inattentive, or slow, leading to frustrating service. Conversely, a small portion of people felt staff members were helpful, polite, and provided excellent service, creating a welcoming atmosphere. Some also found specific locations offered good service and fresh food.

What people talk about most

Staff

Customers consistently note ambiguous experiences with staff, with many reviewers praising specific employees... See more

Service

Customers had ambiguous experiences with service, with many reporting disappointing service, slow staff, and... See more

Product

Reviewers mention ambiguous feedback about product, with some customers expressing disappointment with the... See more

Location

Clients share ambiguous opinions on location, with some expressing disappointment with specific branches like... See more

Quality

Consumers express significant dissatisfaction with product quality, citing issues such as drinks being cold,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Ordered a smoothie based on the in store advertising showing in a glass decorated with mint etc. Came in a cardboard cup, no decoration, £4.95, Misleading advertising. Should have complained at the t... See more

Rated 2 out of 5 stars

The staff at Thurmaston Costa in Asda were sadly lacking in basic customer service skills. Unfriendly and more interested in chatting amongst themselves. The staff member putting my drink on my... See more

Rated 2 out of 5 stars

Arrived in at Leven store in the morning coffee,no acknowledgement or eye contact,,! Young girl serving at the counter before me then ignoring me 😔. Took the on line order, continuing with her prep... See more

Rated 3 out of 5 stars

It has been my experience when visiting any Costa Coffee Shop the staff very rarely smile, say hello or make me feel welcome. Yesterday, in Hednesford Costa, the girl taking my order didn't even look... See more


2.4

Poor

TrustScore 2.5 out of 5

4k reviews

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No history of asking for reviews

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2.4

All reviews

(3,789)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Worst customer service …

Went to Costa which is near the tram line of market street in Nottingham had the worst customer service I ever had the toilets are so so dirty & the lady lied to us saying she was on her own but there was 2 other lady's was working with her i was going to put no stars but I thought I better put 1

20 April 2026
Unprompted review
Rated 1 out of 5 stars

Be honest

Simple question. My train leaves in 7 mins. Do you have time to serve me a large lattie in the next 4 mins so i can catch it. Wasn't a test. Just needed a straight forward yes or no. They looked at each other then said yes. I paid and waited. I then realised there was a family waiting at the side for 4 drinks which hadnt even been started. Yep, guess the rest, had to walk away to catch my train without my coffee. Clearly this isn't really important ... but please do consider if you can deliver in time if you work within a COSTA at a train station and be honest ..... and for those wanting to know ... it was the COSTA on platform 5 at Sheffield.

19 April 2026
Unprompted review
Rated 2 out of 5 stars

Overpriced coffee

A good chain generally, but overpriced. It's easy to pay £5 plus for a coffee, which is pretty much 30 minutes work for someone on minimum wage. Someone is making a lot of money and I am sure it's not the staff.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

I went into store in Chatham Medway…

I went into store in Chatham Medway with my little ones for a cheeky hot chocolate and the kind man who was working there was just soo lovely, so helpful and kept telling me if there is anything I need to let him no, if the kids make a mess don’t worry he will clean it, genuinely the nicest experience when you have children that can be a little messy, he’s a credit to your store,

14 April 2026
Unprompted review
Rated 2 out of 5 stars

It’s the BFG style food

Pulled into the drive through, typical robot like experience taking to a human through a speaker, ordered 2 Tomato and Mozzarella pani with a Frappe (strawberry). The drink was refreshing enough couldn’t complain. I think the rest was was for the BFG. The panini… well the tomato had an invite but didn’t attend (was clearly busy) and the pesto wasn’t invited at all! This or maybe the tiger came to tea before we arrived.
I think I was late to this party because despite eating it straight away the panini was lukewarm but thankfully the cheese had shown a presence.

I wish I hadn’t ordered tickets to this party. Was a flop.

Queue the party popper…

15 April 2026
Unprompted review
Rated 1 out of 5 stars

No room for homeless people!!

The Costa shop in Eastbourne wouldn't allow a poor homeless person to come out of the rain and sit in the dry to use the Wi-Fi for a little while, which showed a real lack of humanity.

Shame on them!!

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Racist

The staff the are very rude badly educated they are frome India and the treat people frome Africa like inferior and they consider them self as English and the owner off the business. I have noticed in all costa coffee, this business should be closed down .

14 April 2026
Unprompted review
Rated 5 out of 5 stars

A truly welcoming experience and great coffee

I would like to give a shout out to the warm, welcoming experience at Costa Coffee in central Windsor. Ewa, Maria and the rest of the team served great coffee with smiles. I feel it is one of the best branches I have visited. I have been visiting Windsor to do some dog and cat sitting. I look forward to seeing you next time.

14 April 2026
Unprompted review

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