Costa Reviews 

I ordered a e-gift card online and realised once I’d finished I’d put the wrong email address on. I emailed customer services straight away with the right address and they rectified it at once. Very impressed with the service as I thought I’d lost the £20. Excellent customer service.

Just had another great coffee in your Abergavenny store. Always a happy and up beat welcome from Karen and the team. Just what you need. Plus great coffee. I’m a little concerned as to why there is a ‘Shop to Let’ sign over the door. Surely this does not mean the venue is closing? Abergavenny is a bustling and vibrant market town and Costa offers an ideal place to meet your friends and family and have a catch up over a fab coffee and maybe a toastie.

Big shout out to Oliver, great customer service.

Costa is my local go to shop, usually visit 2/3 times a week. Following a major op I couldn't drive so no visits for 4 weeks. My first visit out was to Costa, I was so disappointed there were 3 flies feasting in the cake cabinet while the staff huggled,so I forgoed my treat, but to top it all my Americano was Luke warm. No ! I didn't complain I'm speaking with my feet. I will not be visiting again, I expect more for my money. Looking for an alternative coffee shop

Expensive, poorly maintained, dirty, tables infrequently cleaned, staff friendly but lack initiative or work ethic. Toilets dirty. Frequently products out of stock. A poor show. Lack of budget.

Costa DT at Auckland Retail Park, BishopAuckland. Staff use milk that has been standing in a jug from a previous order. Staff do not understand that a Flat White should be made with whole milk. Staff should not serve coffees when it is spilled into saucer. Staff unable to deal with complaints. Al in all I have had two unpleasant visits this week. If only there were a Cafe Nero nearby.

No working air con in many stores. Disgusting for staff to have to work in and uncomfortable to sit and eat.

I would fully support a staff strike. Costa is owned by Coca-cola who make in excess of 47.94 billion dollars a year. Dirty b#*#!*#s wont fit new reliable air con units for their staff.
Gross, I will no longer purchase anything sold and owned by coca-cola.

Ordered a decaffeinated coffee as it was getting towards bedtime - received a cup of hot milk no flavour at all. Unfortunately I’m not keen on milk 🤷‍♀️

Absolutely disgusting Customer Service. I ordered on the click and collect on my app Thursday 11th June at 9.45am. When looking for the store I wanted only one came up so assumed it was the correct one however when I got to the store they said it was the wrong one and not to worry when I didnt collect the order the money would drop back into my account additionally they told me to contact Costa through my app whilst I was in the store just as back up. Nearly a week has passed and the money has been taken and after 6 attempts at trying to contact Customer Service still nothing. Looks like I will have to take this further

At Costa M6 Toll road yesterday. Want to say thanks to George for brilliant service and help to my wife and I,
He saw me struggling with a walking stick and immediately offered to bring our drinks to the table.
🤜💪

Costa, Next Store, Fort kinnaird, Edinburgh.
I would like to take this opportunity to compliment the staff at the above store, in particular, Marnie and Ryan who, always go above and beyond in the service they provide, they are a credit to your company.
Please pass on our thanks to them on a job well done
Eddie Carlaw

Every time i visit my local Teesside retail Costa for some food and a drink i find the staff are always sweeping up whilst we are eating!!! The dust goes in the air and my partner is asthmatic and makes him cough. It seems to be a regular occurance. Is this because no cleaning staff are employed and the cleaning of the floor should really be done when the cafe is closed. Maybe the staff want to get away on time and do not get paid after a certain time.

Good coffee, amazing staff at my local Costa (main reason I keep going), but needs more variety in selection of food and WiFi is quite slow

I would like to commend Agnieszka and Rekha at Costa Coffee in the Yiewsley Tesco branch for their outstanding customer service. They are always incredibly friendly, welcoming, and positive, creating a warm atmosphere for every customer who walks through the door.

Their professionalism and genuine kindness never go unnoticed. They consistently go above and beyond to ensure customers have a pleasant experience, always serving with a smile and taking the time to make everyone feel valued. Their positive attitudes and excellent service are a real credit to Costa Coffee.

Agnieszka and Rekha truly make a difference and are a big reason why customers keep coming back. Thank you both for your hard work, dedication, and for brightening people’s days with your exceptional customer care.

Costa Northampton customer service poor , hot chocolate has to be war for kids not hot for adults

Toilets in Newton Abbot at the kingsteignton store are disgusting why isn’t there a cleaning sheet put up so every member oof staff signs to say they have checked them,I really think this should be done.

Hi I've been going to wisbech drive thru costa they are excellent Always they put my sweetners in every time Always hot 🔥 and creamy just how I like it well done to all staff brilliant regards karen 😊

Just been to Costa in Croft retail park, only to be met by the most rude and argumentative staff member named Jess.
I asked for a single shot skinny latte extra hot for my friend, and she said I need to know what drink you want. So I repeated the order and stated I wanted it medium. I then asked for a medium latte with an extra shot, and she quite rudely said it already has an extra shot in it we do two, I did have to ask her to repeat herself as I didn’t quite catch what she had said, due to her accent. When I heard her I then responded yes I’m aware I wanted 3. She then rolled her eyes at me and the other staff member took over to take payment.
I have to admit I’m not used to this kind of service at Costa as the staff a Birkenhead pyramids are so helpful and always smiling. This girl Jess was rude and Combative.😞

I've been a regular customer at Costa for many years. I like the coffee, the service is always pleasant and generally all good. But..... today I paid £6.05 for a Chicken and Bacon toastie.

I know that energy costs have gone up, and staff costs, but £6.05 tells me that it's the last time I'll be buying lunch at Costa. The toasties are nice, but they're not THAT nice !

Excellent, friendly service. Lovely coffee.