Costello Windows Reviews 

410
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and product quality, highlighting the professionalism and helpfulness of the staff from initial consultation to installation. Many people appreciate the efficient and tidy work of the fitting teams, who often go above and beyond to ensure a high-standard finish. The customer service is frequently noted for its responsiveness and supportive approach, making the overall process smooth and pleasant. However, some customers also noted that there could be delays in manufacturing or fitting, sometimes exceeding initial quoted timelines. A few other people also felt that there were occasional product issues, such as rusted metal fittings, incorrect component sizes, or minor unfinished details.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the professionalism, efficiency, and... See more

Product

Consumers find product to be positive, with many expressing delight and satisfaction with their new front... See more

Quality

Users describe positive interactions with quality, with many reviewers expressing delight with the fantastic... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and availability of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are delighted with the service we received from Costello Windows. Eddie and Gerry were a pleasure to deal with. The two fitters- Fabio and Co- were wonderfully efficient and very tidy workers and... See more

Rated 5 out of 5 stars

I had to have a window replaced and whilst I had to wait a while for it as it was manufactured by another company, Amelie kept in constant touch with updates. Today the amazing John and his team arriv... See more

Rated 5 out of 5 stars

The installer, James, was very attentive and professional in his approach to installation our new door . He answered all our questions and offered good advice as regards maintenance. He did an excel... See more

Rated 5 out of 5 stars

Had windows and a new door fitted with Costello’s recently. From the first consultation with Hayden to the fitting and service I can honestly say they are a pleasure to deal with. Thanks to Brendan an... See more


Company details

  1. PVC windows supplier
  2. Aluminum Window Manufacturer
  3. Door manufacturer

Written by the company

Costello Windows produces unique and beautiful A-Rated products for the residential market. We will transform your home with products that look stunning and perform to the highest standards. All our products are tested in the UK using British Standard Testing. Our window systems are designed to be aesthetically pleasing and to add a massive wow factor. We measure, manufacture and fit all products. Our fitting teams have worked for us for many years and have a wealth of experience. Costello Windows manufactures every facet of the final product in-house from a 13 acre factory located in Glin, County Limerick. We have been in business since 1979. Costello Windows employs a set of 50 skilled employees. We have a specific belief that quality, innovation and service are vital to success, every day we look to improve. Great customer service and customer care comes first at Costello Windows. For Trade companies please look at our Kit-Fab Supplies website.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

410 reviews

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1-star

Asks customers to review

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Replied to 12% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(410)

148 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent and Professional Team

I love my new door! The whole experience was excellent from getting in touch with the Costello team to the fitting of the new door ! James Keane who fitted the door was extremely professional and did a fantastic job , the door looks amazing , thanks again !

26 May 2025
Unprompted review
Rated 1 out of 5 stars

Product is good but the finish is just…

Product is good but the finish is just awful. Silicon overused and covering a lot of the frame. Window boards damaged. The plaster inside the windows is dreadful, uneven/ unsanded and chipping off. Cracks have formed already. Gaps between the window board and window. Windows not level. Would avoid. Will take a lot of work to get a decent finish which they should have done.

13 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality company that listened

My experience,it's difficult to get a company to fit a few windows in Galway maybe impossible so I tried a Web search and found Costello Windows. From start to finish the communication was very good. Was asked what I wanted,the balcony window fitted is excellent and it makes the world of difference(closed off balcony)the other window in the bathroom badly needed to be replaced,again I was asked for my preference it was made and professionally installed and its amazing. Thanks to everyone at Costellos

22 January 2025
Unprompted review
Rated 5 out of 5 stars

A Very Happy Customer

Very happy with the workmanship and quality of our new windows and doors. Our fitters Tim & PJ (Peter) were excellent and so obliging. Overall extremely happy with the whole process from start to finish. Caroline and Seán

9 May 2025
Unprompted review
Rated 5 out of 5 stars

New Front Door

Our fitter came with our new front door, and had it installed and working within a few hours. Very professional, top quality work and product. I highly recommend Costellos.

13 May 2025
Unprompted review
Rated 5 out of 5 stars

Very happy customer

I was delighted with my experience from deciding to have new windows to today cleaning them for the first time. Everyone I spoke to on the phone was nice friendly and helpful and those that called to my home were lovely. I'm very pleased with my windows although given that the weather is so sunny at the moment I can't yet comment on the improvement from a heat retention view point...

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Great service & installation 👍🏻 very…

Great service & installation 👍🏻 very clean and tidy and made good the walls around the door after, all in all very happy.
The door creator on their web site is very handy as well very easy to use.
Would recommend Costello to anyone thinking of a new front door, even moved installation date forward as we were expecting a baby around the original date.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent work by Costello Windows

Excellent work by Costello Windows, big thank you to John and Jack the 2 lads flew through the installation in no time, had 3 doors and 6 townhouse sash windows and a couple of large picture windows made up and fitted within 2 months of ordering, very impressed with how fast they were good to go.
The lads were great operators fast, tidy and very accommodating to any questions throughout. Also thanks to Hayden who was very helpful with the initial consultation. Great value, highly recommend, delighted

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. Got a new front door with side panels. Service from start to finish was impeccable. Workmanship and fitting on the day was second to none and left everything neat and tidy.

7 May 2025
Unprompted review
Rated 5 out of 5 stars

First impressions last

In todays fast paced society it is heart warming to come across a company, that puts it's customers first. Hybrid Costello Windows is one such company. From the moment I made my initial contact, and throughout the sales and instillation process, I found the whole experience effortlessly.

Not only did they beat two other competitors on price, but they delivered within the time frame and completed my two bedroom windows and patio door to my full satisfaction. A big thank you to Hayden, and all for a job well done.

I have no hesitation in recommending them for your future renovations.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Affordable excellence

We have twice contracted Costello. 1) to remove and replace windows in 2022 and 2) a front door in 2025. Personnel promptly arrived to measure up and describe the process from ordering to installation in detail. Provide a quotation and commit to a deadline date. Costello delivered. We are very satisfied with their professionalism.

20 March 2025
Unprompted review
Rated 5 out of 5 stars

All staff from the time I enquired for…

All staff from the time I enquired for quotation up until work was finished was friendly and professional. There were no problems and the work was finished to satisfaction in the time I was told. Fantastic job. I would recommend Costello windows and door to anyone thinking of replacing them.
Thank you so much
Kathleen

7 April 2025
Unprompted review
Rated 1 out of 5 stars

Very poor !

Very poor !! We started off with Costellos coming highly recommended from a good few people and more so for their finishing so we went with them even when they were dearer than the rest that we got quotes ! We had three different apts first John came out we looked a colour and done up measurements, we then went to their show room and finalised the colour on all windows and doors, John then came out to do exact measurements and took a deposit which is half of the overall cost, we were so excited as you can imagine we waited and saved a long time for these! Two weeks later we were informed the colour sage green that we picked was not available at this point we were after paying half and was never offered a refund, so we settled and picked another colour which we were pissed off about this should have been the first reg flag , fast forward the installation 4 weeks ago roughly, they came and all seemed ok once they were finished and gone we realised how messy they left the place but I’d get over that it’s the finish I’m more worried about, there was a list of items that needed to be sorted included a joint on a big window that should never have been there that stands out like a sore thumb Cleary should never have passed the factory or even been snagged by the fitter (this needs to be changed as a whole window )silicone so wide onto the new windows and doors that had wet cement clearly trapped in it from holes they filled on the surrounds that should have been left dry first before silicone applied ,safety locks on none of the windows down stairs safety lock on kids bedroom upstairs upside down, landing window catching when you close so Cleary needs rejigging the front door lock never changed to have a key lock from the inside it was left with just a turn lock which we said we couldn’t have with a small child was promised this would be no problem , the list goes on so we emailed them just after they went with everything on it and rang the fitter also just so he knows, we have rang now for the last three weeks and keep getting fobbed off not once have they rang me back when they said they would, you pay balance before windows arrive so you have no come back! Its hugely disheartening and rude to not have one phone call back to try and sort a date for fitter to fix these issue, your literally noting once you lay the balance customer service has been jusy been horrendous we are currently renovating our house and time is a big isssue if they got back to us when they should have there wouldn’t be a problem now we are having painters in a few days and don’t no how we can have a new window to replace the bad one when we have to paint a tile around and that will be ruined if they come in a few weeks which it’s looking more likely at this stage that’s if they ever have the respect to get back to us!! We won’t be letting this go and will be seeking legal advice as in this day and age money just doesn’t grow on trees we work hard for what we have and to disrespect a paying customer at this level is just not on!!

7 April 2025
Unprompted review

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