I just wanted to say how impressed I am with Kylie and the customer service she provided when I emailed through to cotswold energy My mum had been getting quite distressed because the electrica... See more
Company replied
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I just wanted to say how impressed I am with Kylie and the customer service she provided when I emailed through to cotswold energy My mum had been getting quite distressed because the electrica... See more
Company replied
Fitted heatpump system under ECO4 scheme last year. Intermittent fault with pump controller left house with no heating in January and still chasing repair. Emails ignored and fobbed-off on the telepho... See more
Company replied
We recently used Cotswold Energy Group to replace our boiler with an Air Source Heat Pump. The experience was great throughout, everything happened quickly and efficiently. They did some really detail... See more
Cotswold Energy installed our solar panels. The fitters did an excellent job. They kept us informed. Worked around our own needs during their time here. Cleared away any rubbish. They provided excelle... See more
Company replied
*** UPDATE - Cotswold Energy Group has new ownership *** There are a significant number of reviews online that relate to customer experiences under a previous ownership with a totally different management team and customer service strategy. The new owners are totally committed to customer excellence and quality, and the management team reflects this commitment in the way we interact with all of our customers. Please feel free to contact us for more information and to learn more about how we're helping historic customers who previously had issues that they have reported and reviewed online. We’re a committed team of qualified engineers, designers, graduates, installers, enthusiasts… and most importantly experts. Renewable energy is a new concept for many people and we’re here to help you pioneer your own pathway to a greener planet. There are many different ways to do this and no two journeys are the same, we’re here to help you understand the options that are right for your lifestyle, your property and your budget. Every house is different and making the transition to renewable energy needs a different approach for each individual property. We promise that when we send a consultant to you, they will make recommendations to suit you and your home, not the stock that’s in our warehouse.
1, Upper Mills, GL10 2BJ, Stonehouse, United Kingdom
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I have recently had an amazing upgrade to my storage heaters along with solar panels being installed. Everything was planned by Cotswold Energy with excellent communication to me throughout. Richard and Bailey came to do the installations. The work was completed to a high standard and Richard went through everything with me to ensure I was confident on setting the new heaters. They were very tidy inside and outside of the house so nothing left for me to clear up. My experience throughout with Cotswold Energy has been excellent and I would highly recommend them.
We are EON customers and because they were one of the most reasonably priced quotes we decided to go with them for changing from Gas to a heat pump. Fortunately for us they used Cotswold Energy. From the very start we were impressed with their customer service, knowledge, expertise and positive problem solving. The surveyors, Syd and Bronwen were very thorough and managed to come up with a solution to designing us a system that would suit our property without losing valuable storage space and also look good. The team that carried out the installation were also excellent. Harry and Ryan worked incredibly hard. They were able to solve any problems that arose, left everything clean and tidy at the end of the day and were very respectful of us and our property. We're extremely pleased with the heat pump, the radiators and hot water are hotter than we expected and it's really not noisy when running.
Amazing workmen nothing was to much trouble, really efficient tidied everything away. Great care was taken of our property and they answered all of our questions and concerns. Can't praise them enough thanks so much
The company have just completed installation of solar panels and have provided an excellent service. The roofers and electricians were pleasant and polite. Carefully explained all we need to know. We were very pleased with the end result which was neatly installed and they cleared up beautifully. Special thanks to Callum and Dylan who went the extra mile.
Really great service . The office answered calls and rang back with answers . The survey was completed thoroughly.
When it came to the engineers they did everything with the minimum fuss , I just left them to it came back at the end of the day and it was all done . And this all the way down in Cornwall a long way from their head office .
We had an air source heat pump and associated radiators and plumbing installed in our house. The installation staff were very quick and efficient and always cleared up at the end of each day. They showed us what they had done and explained how the system worked.
Two standouts - truly professional work (the pipework is a thing of beauty) and very personable caring staff. The work was completed on time and the after-sales service has been of an equally high standard. One small suggestion - make sure you ask Cotswold Energy to confirm back to you all the details of your installation (measurements, where the pump and pipes are going etc) and that this information has been passed on to the installation team.
I really recommend Cotswold Energy. They know what they are doing.
We were very impressed with the work carried out for us by The Cotswold Energy Group. Solar panels, radiators and cavity wall insulation all went like clockwork. The teams were highly skilled, efficient and always on time. They were helpful, polite and took time to tell us what was being done.
Amazing company...thank you all.
The staff were efficient and extremely helpful including the Office Staff who kept us up to date. The employees worked very hard with minimal disruption and mess. Very nice polite people.
Fantastic service from start to finish very thorough conscientious, respect helpful.
Could not recommend Cotswold Energy enough.
Thank you to Syd and Cam you are a credit to the company. I am a bit off a dizzy hair head off a certain age, Syd was amazing very helpful and talked me through the process on the first day nothing was to much trouble excellent customer support done with kindness. Thank you very much Syd & Cam and I wish you the very best.
Just had solar panels installed by Cotswold Energy. It is a joy to review this company, the solar panel fitters Callum and Dan and electrician Ben completed their installations with no fuss polite professionalism. Contact with the office based team proved equally so. I highly recommend this company. Thank you Cotswold Energy.
Cotswold Energy have just completed a Solar, AHP and full heating upgrade at our property. The engineers were all excellent and provided a high level of workmanship. They were all polite, friendly and took care when working, causing us minimal disruption which was amazing considering the amount of work done. All waste was removed by them. Communication with Jasmine, their operations coordinator was first class throughout the project.
Thank you, Cotswold Energy.
Efficient, friendly, knowledgeable guys came to fit our solor panels. Dan and Jordan explained the process throughout, had them installed in no time, ensured that we were happy with everything. Thanks. 😊
The team that fitted our solar panels were polite, efficient and very conscientious. Everything was done without any fuss.
Top-quality communications throughout the whole process combined with a top-quality finished product!
Knowledgeable advice, work completed on time & to budget. Installed ASHP, home battery & Mixergy hot-water tank.
Salespepople did under-estimate the space needed and only allowed for the HW tank itself, so we had to move our drier to another location to fit the various other tanks and pipework but otherwise it was entirely as they described.
We've also had a good after-sales experience.
Thoroughly happy with my new ASHP and the way Cotswold Energy Group undertook the installation. The team where professional, polite and respectful of our property. The communication from management and the office was super and after sales service to date has been exceptional. We are more than happy to recommend CEG to anyone who is thinking about an ASHP.
Iain Johnston (Property owner)
Starting from David the surveyor who really worked closely with me and understood my mental health issues, to the scaffolds, solar panel specialists, electricians and heating engineers (special mention to Lee Jones who kept us informed all the way through and was great at managing the team) everyone (at one point 9 different men) were very professional and friendly. One of our dogs took exception to one or two of them but they still acted professionally and courteously. The whole team deserve a huge thank you and I would appreciate if Management could thank each and every one of them on our behalf
We had solar panels installed a few months ago and couldn't be happier with how it went. The whole team were very knowledgeable and responsive and the quality of the installation is top notch. I wouldn't hesitate to recommend!
Had Solar Panels installed. CE crew were excellent, polite, friendly , helpful. Everything was nicely explained and finished as promised.

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