The Cotswold Company - Kingston Upon Thames Reviews 

I recently visited The Cotswold Company in Kingston and was extremely impressed with the service I received.

The staff were absolutely lovely, friendly, welcoming and very helpful. Nothing was too much trouble, and they made the whole shopping experience a pleasure.

It's so refreshing to receive such excellent customer service. A huge thank you to the team at the Kingston store – you are a credit to the company!

I would happily recommend a visit.

My mother and I visited the Cotswold company in Kingston yesterday. Michael and Cris were incredibly informative, marvellous companions full of knowledge and advice. They could not have been more professional or dedicated to bringing the company’s ethos alive and solving our cushion issue. We left with several bags and happiness. Michael mentioned a wreath-making class being held in store, which sadly I can’t attend, but I hope many new people visit the store soon. These chaps definitely need a Christmas bonus!!!

Michael and Cris were so helpful, kind ... went to so mych trouble. Treasure them ... a great addition to your team.

Staff were excellent and very helpful. Made suggestions and showed me products that worked for the vision I had. Lovely store good stock

What a Fab Company. You can get through to customer service so easily. They are so nice and polite and helpful. I had furniture delivered by Ian & Bryan and they were absolutely fantastic. The furniture is beautiful. The Cotswold Company is probably my favourite company!

I’m so happy that we have The Cotswold Company in Kingston. I really enjoy visiting the store, even when I don’t have any plans to buy anything! The customer service is always excellent, and I always feel comfortable, welcome and never pressured. The staff are fantastic — Cris, Mira and Flogerta.

This Saturday, Flogerta was particularly fantastic. She was so helpful, knowledgeable and genuinely lovely. She wasn’t pushy at all and even gave me some fabric samples to take home so I could take my time and think about what I really wanted.
The bed frame I was looking for wasn’t available to see in the store, but Flogerta didn’t hesitate to help. She showed me the new models available on the website and helped me find exactly what I was looking for. I felt so comfortable and well looked after that I went back the following day and placed my order for the bed frame. Now I’m just waiting for it to be delivered! 😊

Thank you, Flogerta, for such a lovely experience

Excellent service. We attended 15 minutes before closing time on Saturday & received first-class service & attention from Krasimira despite the late hour.

The Kingston shop is brilliant and the staff really helpful .
Delivery was efficient and kept to the three hour slot .
The furniture was well wrapped and secure in boxes .
An impressive service from everyone . The furniture is well crafted in beautiful wood .
Thank you Cotswold Company .

We bought 4 items of furniture from Cotswolds, which were delivered today. Our small bookcase, bedside tables and occasional table look very nice and are solid and well-made.
The staff in the Kingston store were very helpful and the delivery efficient and friendly. Recommended!

Stewart and Jacque were very efficient and professional with my delivery, I am very happy with the service I received.

Very friendly and helpful service. Beautiful products.

Fantastic customer service at the Kingston shop! Thank you Cris.

I recently visited the Kingston branch.
The store looks amazing . The staff were really helpful. On both occasions, as I had to return on of my items, the transaction was quick and efficient.

We went into store to look for new furniture and the help we recieved from Cris was invaluable! Excellent advice and not pushy at all. After we left the store, he continued to help us over email to get everything we wanted ordered! Thanks again!

Very pleased with the whole the Cotswold Company experience. From ordering to delivery - top class. We’ve ordered several items and delivery has been particularly smooth. Special shout out to Mai for help with the order and Charlie, Siu-Pai and Raj for their careful and respectful delivery of our furniture.

Very relaxing whilst helpful at the same time. Michael very knowledgeable. Defo coming back.

Wondrrful service from Ilda in the Kingston shop, then great delivery guys today. On time, helpful and polite. Pointed out a chip in one item and took it back. Cotswold were immediately in contact to apologise and to replace, even with a different range item if I wanted. Couldn't get better!

Great customer service. Cris was knowledgeable, friendly but not pushy. Good range available in the store so you can see the different wood colours etc. Made a decision and bought a shoe cabinet!

Cris and Ilda at the Cotswold branch in Kingston provided outstanding service. Cris understood our budget and was extremely helpful in ensuring we purchased the best value products. Cris ensured great communications around d delivery date and specific timing which was “above and beyond”. A great overall experience and we will definitely be a repeat customer.

Very pleased with my purchases & their very careful delivery & assembling