The Cotswold Company - Marlow Reviews 

I visited the shop a few weeks ago to view the Camille coffee table. A young lady from the staff was very helpful during my visit and even provided a wood sample to assist with my decision. The furniture is of excellent quality relative to its price.

My partner and I decided to purchase the elegant table, and we are looking forward to its delivery. Overall, it was a very positive experience.

Great service and delivery
Ian and Bryant were efficient and cheerful
My ref 6491561.
I recommend them and the company-lovely table.

Liza Jacko was very friendly and helpful, my phone order was sorted in no time and payment was made very easy too. Love this shop!

Very nice helpful staff on the Saturday and the Sunday when we visited Marlow shop

Very impressed with the delivery service we received from Cotswold.

Joey & Anthony were helpful, efficient and well presented. I was given a 3 hour time slot but was notified 15 minutes in advance.

The store and delivery guys couldn't be more accommodating if they tried, would definitely use again.

Sounds-Pai and Simoncillo were very respectful of my property and took their shoes off and tidied everything away and were friendly and efficient.. They helped move my dining room table back. Thank you very much.

First time ordering from Cotswold Company and would definitely recommend. Table and chairs look lovely in my kitchen and good quality. Delivery was one week from ordering and I had updates via text and a 3-hour window, with an update just before to say they were on their way. The delivery guys, Joey and Anthony, were friendly, quick, showed me how to extend the table and back again, and left no mess. Little bag of fudge was a lovely touch! Thank you!

Very welcoming and helpful staff. Did their very best to help with a couple of issues. People we spoke to on the phone were very friendly, polite and helpful Delivery was on time and very efficient

The staff during my visit to the Marlow store were very polite and helpful Heidi the manager was particularly attentive and engaging.
We look forward to returning and placing more orders.

Good range of furniture and helpful knowledgeable staff at the Marlow branch. It really helped us to decide what to buy when we could see and touch the furniture.

Siupal and Adam delivered our order (650855)on time and unpacked and then placed the chairs in the dining room. They were extremely respectful of the property and projected a professional and caring customer service. Very pleased with the delivery service.

Very friendly and helpful team in the Marlow store. Good range of stock on display and at good prices. We were very happy with our shopping experience.

Friendly, efficient staff. Well appointed shop lay-out.

We researched a dining table & chairs online, visited the Marlow branch as we wanted more details before ordering. Imi was very helpful and supplied colour samples to help us decide the finish.customer service was excellent.

Libby was brilliant. Thank you very much for all your help

The drivers contacted me when they were on their way and were on time. Very friendly and made sure everything was unboxed, unwrapped and in place before leaving.

Staff and customer services very helpful.

Lovely atmosphere in showroom. Staff really friendly and helpful. Good to look at furniture before purchase.

Asked to purchase a painting, assistant who I later learned was the Manager thought there was one in stock and went to check. After more than 5 minutes waiting near the till I noticed assistant adjusting cushions at the front of the store. I approached her to ask if the painting was in stock and her reply was “oh no we don’t.” I then queued again to order the painting. I was told by one assistant delivery was free then charged £5. I then decided to purchase some miniature houses, the manger served me using an iPad for the transaction but didn’t really know what she was doing. She said she would go and get a colleague, by the time she came back with a male assistant I had been served by another assistant. As I was leaving the Manager was reprimanding the male assistant for not giving a customer a leaflet about the stores first birthday. Not great customer service in what at the time was a busy period. Totally different experience in the Stow on the Wold store, staff are friendly, knowledgeable and nothing is too much trouble, love visiting that store. First time visiting the Marlow store, first impressions not great. This won’t stop me ordering from The Cotswold Company in the future. I love the furniture, well made and reasonably priced.