The Cotswold Company - Telford Reviews 

This evening I purchased two chairs from your Telford store. The gentleman that served me was incredibly polite and helpful and I am very pleased.

Friendly, approachable and helpful staff. I went in to purchase some bedside tables and was assisted by Ryan. He checked a price discrepancy for me, advised about a sale discount and sorted out the knobs I preferred. Jess and Ryan put the 2 bedside tables and a chair I also bought into my car. It was a good shopping experience

I had a wonderful experience buying from The Cotswold Company Outlet in Telford and cannot recommend them highly enough. I purchased the Camille dining table and chairs, which were excellent value for money. When they arrived, everything was delivered well-wrapped and in pristine condition.
A special shoutout to Louis, who was absolute star throughout the whole process! He went above and beyond to help with the sale, even following through on his promise to send me photos of the items beforehand. He is such a lovely, polite, and attentive man—true customer service at its finest.
I’m thrilled with my purchase and will definitely be returning. Thank you, Louis

I found Louis to be extremely helpful with my latest purchase. He was very polite, and knowledgeable and went the extra mile.
I had an outstanding service from him and believe he is an incredible asset to the team at Cotswolds Company!
I sincerely wish him all the very best and know he can reach his potential of being an integral part of Management team!

Thank you Louis & All the very Best!

Kam Cert Ed, MSc.

Great customer service from Jess, walked in for a browse with an idea of what we wanted, and Jess found us exactly what we were looking for, she was very patient! Very happy with our purchase, thank you :)

I would really recommend looking around this store. The furniture is high quality and actually at a significantly reduced price. There’s lots to browse for whichever room you are shopping for. The sales advisor Jess was incredibly knowledgeable and helpful. We’ll definitely be coming back!

Outstanding customer service by all members of staff but particularly by Jess. Incredibly helpful informative and professional no question was too much, she spent time talking me through the sofas I was purchasing, also assisted with a foot stool I’ve bought tables for my daughter a bed room cabinet she took the time to give me measurements for the larger unit and smaller bought a unit for my daughter spent way more than I anticipated but Jess was so helpful I got carried away! Also the other staff were so accommodating when trying to get units in the car. Everyone is so lovely it’s so nice to go into a shop where people are so friendly and helpful

I popped in for a browse of the store with my daughter. I spotted two lovely side tables reduced from £150 to £90 each. I could really envisage these in my living room, at each end of our settee. Jess served me & explained that there was a further 30% off each table. They were duly purchased & Jess very kindly carried one of the tables out to my car, with my daughter carrying the other. They look perfect in position, even though one has a light grey frame & the other charcoal. Thank you for your help Jess.

Excellent Customer Service
Absolutely brilliant service from the team in store. Everyone was friendly, helpful and knowledgeable, and there was absolutely no pressure to make a sale, which made the whole experience really enjoyable.
A special mention to Louis, who was fantastic. He kept us updated when the item we were looking for came back into stock and was extremely helpful both over email and on the phone. He also went out of his way to give us information and advice on arranging a courier to get our purchase from the store up to Scotland.
The level of customer service from Louis and the whole team was excellent, and it really made a difference. I would highly recommend this store to anyone. Great staff, great service and a genuinely helpful team.

We went Cotswold Telford outlet store,
And found what we were looking for,
We were served by Jess. She was very helpfull
We are so pleased with our purchases.
Thank You
Paul Coley

Staff really helpful- especially Louis who went out of his way to help load the furniture

Fantastic staff and service. Louis returned all calls explained everything clearly, understood our requirements and was professional but friendly and succeeded in selling us even more than we had originally intended to, not through hard sell but outstanding prices and great service. Nothing seemed too much problem and we felt totally satisfied and happy we optimised our investment in the quality furniture. Wee done folks, everyone at Telford, very good for your company reputation.

Found x2 perfect in nits but was worried about exact size. Jess was super helpful and allowed me to ‘hold’ the items until I went home and remeasured the spaces. Again Jess couldn’t have been more helpful throughout and Dan (man with van) whom was recommended to deliver was perfect.

The staff are very helpful friendly and have full honesty about their products.

The assistant manager Jess was so approachable giving her time in telling us what furniture will go well and help us to load all the furniture we purchased in our car doing a sterling job!

Even though I was quoted a long wait to get my furniture it came much quicker than expected. The furniture was of excellent quality and the delivery drivers placed it exactly where I wanted it. The amazing thing was they took away all the packaging which is something I have not experienced with other companies.

Brilliant store with great discounts on Cotswold furniture. Staff (particularly Jess) very helpful and friendly. We will buy from them again.

Jess was so kind and helpful on multiple occasions. We really appreciated her time, advice and thoughtfulness.

I’m sure that we will be repeat customers and wouldn’t hesitate to recommend The Cotswold Company Telford to family and friends.

Thank you so much Jess and the team!

Emma

Truly the best customer service, I’ve only found this fantastic store a few weeks ago and I’ve been back every week. I’ve purchased some amazing bargains and been so impressed with the customer service with the staff who are a credit to the business always helpful and happy .

Absolutely outstanding Customer Team Telford , the support from Adam and Aidan you made it so easy , quick service all ready for pick up , Adam supported my husband and I ….. credit to the company Thankyou both