I would really recommend looking around this store. The furniture is high quality and actually at a significantly reduced price. There’s lots to browse for whichever room you are shopping for. The sal... See more
Location
Switch locationUnit 5A Telford Forge Retail Park, Overdale, TF3 4AG Telford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I popped in for a browse of the store with my daughter. I spotted two lovely side tables reduced from £150 to £90 each. I could really envisage these in my living room, at each end of our settee. J... See more
Company replied
Excellent Customer Service Absolutely brilliant service from the team in store. Everyone was friendly, helpful and knowledgeable, and there was absolutely no pressure to make a sale, which made the... See more
Company replied
Outstanding customer service by all members of staff but particularly by Jess. Incredibly helpful informative and professional no question was too much, she spent time talking me through the sofas I w... See more
Company details
- #82 of 228 best companies in Bedroom furniture shop
- #152 of 396 best companies in Home Furniture Shop
- #46 of 114 best companies in Living room shop
Written by the company
We make timeless, rural classics for people whose hearts are in the country. Our furniture and everything we do is inspired by our roots; The Cotswolds.
Who are The Cotswold Company?
Written by the company
- Beautiful Products
- Everything with The Cotswold Company name on it is thoughtfully designed, carefully crafted and built to last. From British-made upholstery, the highest quality dining tables, wardrobes and storage solutions to our extensive range of home accessories.
- A responsible business
- We’re reducing our waste, energy use and carbon footprint business-wide, wherever we can. And we’re committed to doing better and better each and every year ahead.
- Quality you can trust
- Since our beginning, we've prided ourselves in combining traditional techniques, modern innovation and the finest materials to bring you our Signature Cotswold Quality. Something which remains the same, today.
Contact info
Unit 5A Telford Forge Retail Park, Overdale, TF3 4AG, Telford, United Kingdom
- 01952 264163
4.7
Excellent
26 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐⭐⭐⭐⭐ 5 Stars
⭐⭐⭐⭐⭐
I had a fantastic experience at The Cotswold Company in Telford. The furniture is top quality and fantastic value, you can really tell the difference in craftsmanship.
A special mention to Jess, who was absolutely brilliant from start to finish. She was incredibly helpful with my purchase, friendly, knowledgeable, and made the whole process really easy. She’s a real asset to the company.
Jess also recommended a few delivery companies, which was a great help. The one I chose was excellent – everything was handled perfectly and arrived without any issues.
All of my items were carefully wrapped in bubble wrap before collection, which gave me real confidence that everything would arrive safely.
Overall, a great experience and I wouldn’t hesitate to recommend both the store and the team. 👍 Thank you again
19 March 2026
Unprompted review
Reply from The Cotswold Company - Telford
Good morning Marc Ryan,
We're happy to hear that you had a fantastic experience in our store. We appreciate your positive comments regarding the quality and value of our furniture. It's great to know that you were impressed with the service you received. We're also glad the delivery went smoothly. Thank you for the recommendation.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Once again purchased item from telford…
Once again purchased item from telford store ,3 purchases in one month.
Staff go out of their way to help.
Thanks once again Adam from telford outlet store.
Customer service second to none.
Karen ludliw
18 March 2026
Unprompted review
Reply from The Cotswold Company - Telford
Good morning Karen Tittley,
We're happy to hear that our team at the Telford store has consistently provided excellent customer service during your recent purchases. We appreciate your positive feedback and are glad you enjoyed your experience.
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
My New Favourite Shopping Experience.
I have been into the store several times since it opened a few weeks ago and, to date, purchased four items in total. This is my new favourite store. The range of items on offer is good, the prices are great and the staff are fabulous. Every time I have been greeted with a cheery "Hello" and a beaming smile. On my very first visit I purchased two bedside chests, which were expertly wrapped and carried to my car for me.My second purchase a chest of drawers was too big to go in my car and had to be collected by a friend who has a bigger car. The lovely guy on the loading bay could not have been nicer or more helpful. Today I purchased a console table for my hall, not on my wish list, but I could not resist it, especially with 40% off. Again a lovely member of staff wrapped up my piece in bubble wrap and was going to carry it to my car on her own, until I insisted on helping. I can not praise the fabulous staff highly enough. They really couldn't be warmer, more friendly, more helpful or nicer.
9 March 2026
Unprompted review
Great service
Me and my mom came in for a browse and ended up leaving with a new dining table and chairs and a sideboard. Great customer service from Adam and had lovely conversations with the rest of the team also.
Thanks!
13 February 2026
Unprompted review
Reply from The Cotswold Company - Telford
Good afternoon Rebecca Casey,
We're happy to hear that you and your mom found such wonderful pieces! It's great to know that you enjoyed our team's service and conversations. Thanks for your positive feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
Excellent service
Excellent service from Adam and the other staff. Very helpful and knowledgeable and nice selection of products.
14 February 2026
Unprompted review
Reply from The Cotswold Company - Telford
Good afternoon Callum Thompson,
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team's service and product selection. Thank you for your feedback!
Best wishes,
Jessica Sculfor
Executive Complaints Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.