Cottman of Gladstone Reviews 6

If I could give them a Negative 5 stars....I would! DO NOT TAKE YOUR CAR HERE!!! The Husband is "suposedly" the Manager. The Wife owns the place. RUDE, RUDE, RUDE! I brought my car here to get s simple Axle Seal Kit put on for $240. I had spent $250 to purchase a brand new Axle that I had another dealer install with no problem. The Mechanic DID NOT PUT THE AXLE ALL THE WAY IN!!! I picked it up thinking these are "professionals" who know what they are doing. I drove it and heard a loud POP! Then the car stopped moving! I was on my way to work on a deserted highway. Now I'm stuck in the middle of nowhere calling a Tow Truck. I chose NOT to take it back to Cottman Transmission because I knew it was their fault and I did not trust them. I had my car towed to Ford. They informed me that the Axle was not pushed in all the way and popped out. They said the Cottman Mechanic did not install it correctly while installing the Axle Kit. They said it was his fault. So now I owe Ford $950 for fixing it. Cottman trashed my brand new Axle I bought so Ford charged me for another one. So now I'm out $240, $250, and $950. A total amount of $1,440. The so called Manager named Doug Scott was yelling at the Ford Mechanic and the Ford Service Writer. They were explaining to him how his Mechanic did not install the Axle all the way in. He was cussing and screaming at them in front of me. Doug told them the Owner would call me the next day. He said he needed to contact his Corporate office. We did some digging...there is no Corporate Office. He never called me the next day. So we went to Cottman Transmission to speak to the Owner. We spoke to "his wife". AKA..."The Owner". Rude and nasty toward us. We never yelled or caused a scene. She told me..."everybody has a bad day...nobody is perfect". So because your Mechanic had a "bad day"...I am now out $1,440. I was stranded at the side of the highway...had to pay for a Tow Truck...had to spend more money someplace else. She did not think she owed me a dime! DO NOT TAKE YOUR CAR HERE...EVER! THEY DONT KNOW WHAT THEY ARE DOING! When we came in...a man was yelling at them saying he is getting his Lawyer to sue them! They are Scammers! They dont fix your car...they Sabotage it!

In December 2016, my husband's 2006 Volvo x70 needed a transmission rebuild. Cottman in Gladstone was recommended to us, and we could not be happier with the service. The car has been going a year now and drives very smoothly. We have 234,000 miles and hope to go another 234,000. All of the people at Cottman are knowledgeable and nice. We were so happy with our experience that we have returned to Cottman with my 2008 Volvo for a hose problem. Cottman is one of our main go-to places for car repair.

Great service. We went for transmission problems, but ended up leaving with only getting the sway bar repaired. Really appreciated their honesty.

Not knowing exactly what my car needed I called up Cottman Transmission located on in Gladstone. The person I spoke with on the phone was extremely helpful and asked a few questions. We discussed what my vehicle was doing and he said that he suspected it was a wheel bearing and not the transmission and asked that I bring the vehicle down so he could drive it and see first hand what it was doing, which I did. On the Test Drive, Right off the bat he said that it was a wheel bearing and not an issue with the transmission. Now I'm no mechanic so he could have told me that it was the transmission, did whatever he wanted to the transmission and replaced the wheel bearing at the same time, charged me whatever they wanted and I would have never known the difference! If you are reading this review thinking of using Cottman Transmission in Gladstone for your issue with your car, rest assured that you can trust (TRUST) these folks to be honest with you!

Took my 2006 Tacoma in for what I thought was a clutch replacement. The technician checked it out and determined the clutch was fine but the shifter was shot to pieces. The quote for the shifter repair was going to be about half what the clutch replacement would have been. When they called with the final bill, it was about $100 lower than the original quote for the shifter. The bill just kept going down. Shifter works great now and I'm very pleased. They did great work and didn't try to push any unnecessary repairs unlike several other repair shops I have used in the past.

I had my vehicle towed to my local dealership for a drive train leak. I was told it would cost 4,000 to fix. I knew I needed another opinion. I called Kenny at Cottman of Gladstone. He offered to get it towed to their shop and give me another opinion. Turned out to be seals. For less than 250.00 they fixed it. They are professional, honest, and friendly. They have earned my business!