Cottman of South Austin Reviews 8

TrustScore 4.5 out of 5

4.3

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Company details

  1. Vehicle repair shop
  2. Car accessories shop

Information provided by various external sources

Visit your local Cottman Transmission and Total Auto Care Center in Austin for all your Transmission Repair and Auto Repair needs. For quality service and a great experience, the Cottman Man is Still the Man for everything Auto Repair related. Call today to learn more about our TransCheck 21 Plus Inspection, and please check out our Auto Repair and Transmission Repair coupons to use with your next service. Ask your neighborhood Cottman Man any questions regarding your vehicle and schedule your next appointment today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
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1-star

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Rated 5 out of 5 stars

first timer at this location

first timer at this location. was very pleased with staff's insight and immediate response to address my needs with my Nissan Xterra. was able to get an accurate/fair diag/fix and had me back on the road in no time. would def recommend them and hope to bring my wife's vehicle in for scheduled maintenance in the near future. good stuff. thank you!!

8 June 2017
Unprompted review
Cottman of South Austin logo

Reply from Cottman of South Austin

Our team was happy to get you back on the road in no time at all, Justin, and we look forward to seeing you again for your next scheduled maintenance. Thank you! Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

Excellent customer service.

Excellent customer service, reasonably priced. Honest answers.

10 February 2017
Unprompted review
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Reply from Cottman of South Austin

We want you to trust us, Chris, so we are proud to know we earned your confidence by offering the kind of excellent service, reasonable value, and honesty you describe. Thank you so much! Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

Don Coulter is the most honest man in the business I've ever seen.

I went to Cottman transmission in Austin Texas I told Don Coulter the manager my truck was not shifting gears correct and he was so honest to tell me it was only low on fluid and then filled it to proper level witch I thought was already full, I asked him how much it was going to be, when he said 48 dollars I said I don't have 48 dollars he asked me what I had , I told him I only had 28 dollars , so he charged me 23 dollars and my problem was fixed. I'll never forget how kind he was too me. If you have a problem like I did take it to Don at Cottman Transmission at 6534 South Congress in Austin Texas and ask to see Don dollars to my name he said just give me 23 and left me 5. I was there to see what might be the problem, that was free turns out I just needed fluid, I'll never forget how Don helped me. If you have a transmission problem I would tell you to take it there, he was honest and cut me a break

19 January 2017
Unprompted review
Cottman of South Austin logo

Reply from Cottman of South Austin

What a great review, Gerald! Thank you for taking the time to share such fantastic praise of us, as we always love hearing the stories of our happy customers. If there is anything else we can do to serve you, please let us know. Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

trans repair

very good turnaround. don picked it up on monday and returned tahoe to me on thursday

13 October 2016
Unprompted review
Cottman of South Austin logo

Reply from Cottman of South Austin

It was our pleasure to get your transmission repair completed in no time at all, Lynn! Thanks for sharing your kind words. Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

Great Service

Don at Cottman Of South Austin is the man. He towed my car from Cedar Park to his shop on Labor Day for free. Got me qualified for 6 month free interest. And took all the worries out of this otherwise scary process of not knowing if it was time for a new car or repairing a car I've always loved assuring me he would take care of me. And he did. It was finished in a timely manner and towed back to the cedar park location. Highly recommend Don and Cottman of South Austin. Great Service. I'm very pleased. John Hammond

9 September 2016
Unprompted review
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Reply from Cottman of South Austin

Taking the worry out of your repair was a pleasure, John, and it makes us proud knowing you are 100% pleased with the service and results of the time you spent with us. Your business and your review are greatly appreciated by our team. Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

excellent sevice

I would like to thank Cottman in south Austin for the service they performed on my vehicle I spoke to Don he had my vehicle towed in and walked me thru the whole process of fixing my car I have had bad experiences with repair shops fixing my car but Don took me step by step and kept in contact with me at each step of the process cottman in south Austin has gained a lifelong customer with me. thank you don and his guys for the piece of mind of knowing they care about my car as much as I do

25 July 2016
Unprompted review
Cottman of South Austin logo

Reply from Cottman of South Austin

Thank you for letting the world know we've earned your lifelong loyalty, Vicky! It truly means a lot to us knowing you have such a high opinion of our team. Gratefully, Cottman of South Austin

Rated 5 out of 5 stars

Customer Service

Unlike most of my automobile services, my experience with Cottman's was smooth and pleasant. I feel after shopping around a bit that I not only got a fair price on engine work, but the manager went above and beyond when he even gave me a ride back home after I had to take a taxi to the shop. If anyone needs work done on their vehicle, I highly suggest Cottman's because customer service seems to be first and foremost there. My tow was free of charge, I was kept up to date with what was going on, and like I mentioned the manager even gave me a ride which he definitely did not have to do.

24 May 2016
Unprompted review
Rated 5 out of 5 stars

Their code of ethics are refreshing and hard to come by in this day and age!

I will not take another vehicle anywhere else from here on out! The first time I had work preformed at Cottman's was when my 2010 Chevrolet Traverse had an issue back in January (2016), when I had originally taken it to the dealership and they had given me a quote to fix this said problem of $1,300. After calling around to a few places, I found Cottman's in South Austin, where they gave me a great deal, repaired my truck and I walked out with the problem fixed for only $700! I knew at that point, that wouldn't ever take my truck back to the dealership and this shop had made a lifelong customer!

I just got my truck back for an A/C issue today, after taking it in to have the guys look at it. Don was an absolute joy! At first glance, it seemed as though my truck would need a new A/C compressor, which he had originally quoted me a price for, but after getting in there, they noticed that it wasn't as big of a job as before. It's always nice to know up front, the worst case scenario and what the out of pocket expense could potentially be, but when it happens where they can save you some money, now that is OUTSTANDING! Like I said before, I won't ever take another vehicle elsewhere... Cottman's in South Austin is the way to go for any and all vehicle repairs that are under there expertise! My A/C is COLD and I won't have to deal with driving around in the HOT Texas summer sun thanks to these wonderful guys! Thanks again, Don! You all are amazing!

6 April 2016
Unprompted review
Cottman of South Austin logo

Reply from Cottman of South Austin

Thank you for trusting us with your truck whenever you need assistance, Janet. We are so pleased to read both visits led to affordable and reliable repairs that have kept your vehicle running smoothly and comfortably on these hot Texas roads. Thanks again, and please let us know the next time you need anything. Gratefully, Cottman of South Austin

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