Couling Sewing Machines Reviews 

1,250
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 90 reviews, reviewers overwhelmingly had a great experience with this company, consistently sharing deeply positive feedback about their overall shopping purchases. Customers frequently praise the exceptionally fast delivery times and competitive pricing available across an extensive selection of specialized sewing machine replacement parts. Many people also appreciate the wonderfully helpful staff and intuitive website that make finding and ordering hard-to-locate items completely straightforward. Some reviewers were not happy with high postage costs and occasional order mistakes that significantly complicated their product returns. A few consumers noted minor frustrations regarding unexpected return shipping fees or a lack of clear notifications upon dispatch.

What people talk about most

Delivery service

Consumers find delivery service to be efficient, highlighting the fast shipping times and prompt dispatch.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the wide range of items... See more

Service

Customers had positive experiences with service, noting that staff are always reliable, helpful, and provide... See more

Order

Clients share positive opinions on order experiences, highlighting that the website is easy to use and prices... See more

Price

Reviewers highlight positive aspects of price, noting that pricing is very competitive and affordable for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I telephoned yesterday morning because I wanted to go myself to buy the Brother SDX2250 Scan 'n Cut, rather than having it delivered. The ladies were all lovely when I went in and asked what I needed... See more

Rated 5 out of 5 stars

Absolutely brilliant 😊 They are my go to place for all my spare parts for the brother machines also any accessories I need. Monday afternoon I ordered a brother trolly bag and a few more accesso... See more

Rated 5 out of 5 stars

A very clear website, which enabled me to find the correct foot for my particular machine. It was an expensive walking foot, so didn't want to buy the wrong one. Dispatch was excellent too. Thank... See more

Rated 5 out of 5 stars

Have used Couling Sewing Machines several times, great for replacement parts for my sewing machine. Ordered the incorrect button hole foot last week, my error, however, the wonderful staff were quick... See more


Company details

  1. #24 of 134 best companies in Appliance shop

Information provided by various external sources

The Largest Range of Sewing Machines in Lincolnshire. With over 50 years in the trade and a family run business since 1982, we are proud of being the area's leading provider of Sewing Machines, Plus a on-site Service and Repairs Centre. 70+ Machines in our showroom and a huge stock at all times


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(1,250)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simply - excellent.

Company efficient, courteous and friendly. Sewing machine broken …. phoned shop … problem understood and promise of postal service. Part arrived a few days later. Incredible as the few days included Christmas Day & Boxing Day. Well done to this Lincoln shop.

27 December 2024
Rated 5 out of 5 stars

Brilliant order processing time

I placed my order right in the middle of the Christmas & New Year holidays and expected a slight delay. I was wrong. The order was processed and received as normal. Well done. Exceptional service.

27 December 2024
Rated 5 out of 5 stars

I ordered an item 2 days before Xmas…

I ordered an item 2 days before Xmas expecting it to arrive after and to my surprise it arrived first thing on Xmas eve. Can’t thank them enough and will be definitely using them again. They have a good range of products and will now be ordering more feet for my machine plus other bits.

22 December 2024
Unprompted review
Rated 5 out of 5 stars

So sew good…

Great communication, quick to order, well packaged and received in good time. Particularly loved the Singer twin needle 3mm, opens up a whole new world of sewing.

20 November 2024
Unprompted review
Rated 3 out of 5 stars

Expensive item compared to others

Expensive 5-day postage.

26 October 2024
Couling Sewing Machines logo

Reply from Couling Sewing Machines

Good morning,
I just wanted to share that this order was placed on a Friday evening, we packed the order on the Saturday but our postage collections are Monday-Friday so this was dispatched on the Monday using Royal Mail Tracked 48 as selected at checkout.
This order was then delivered on the Wednesday - 48 hours after dispatch.

I've just done a quick Google search of the part number and I can't find it cheaper anywhere else.
As you can see from our other reviews we are always competitive on pricing, we use Royal Mail for a quick and efficient delivery service, and we do offer Free Post on orders over £30.

This was a Genuine Brother item, not a cheap copy.
Kind regards

Rated 5 out of 5 stars

Worth the expense, excellent service

I had been undecided whether to buy the interchangeable dual feed foot, mainly because of the price, which seemed very expensive compared to universal walking feet. It was actually another reviewer that pointed out that the money already spent on fabric for a quilt and time spent making it, it is stupid to then economise on the walking foot when it makes a difference to the finish of the quilt. Couling's offered the foot at a competitive price, the web site explained clearly and I was able to check it was the correct foot to fit my machine. The dispatch and delivery were very prompt. Ordered Thursday, arrived Saturday morning . Was able to quilt all weekend!!

25 October 2024
Couling Sewing Machines logo

Reply from Couling Sewing Machines

Thank you for your lovely feedback :)

Rated 5 out of 5 stars

Quick service

I needed new blades for my overlocker. These arrived quickly and were exactly what I needed. Unfortunately I cannot undo the existing blades so haven’t been able to test these out. I’m sure they’ll be fine when I do get to replace them

25 October 2024

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