COURTS Singapore Reviews 

Agreed/Confirmed Delivery Time NOT Happening!

1) the designated delivery time was 6(SIX) days from the day of purchase--which in this age of online shopping and delivery service, is considered really long; yet we did not complain about it;

2) on the day of delivery, no show after 2 hours from the designated time slot;

3) called customer care; the customer care consultant was not surprised that this happened, just said to not get our hope up for any delivery that day!

4) the time slot is, according to COURTS' invoice, a 'Confirmed Delivery Time Slot'. yet the customers should not expect the delivery of the purchased goods?

5) we had not pestered COURTS about the long delivery date, COURTS should at least have the decency to deliver our purchased goods as per agreed and stated by them!

6) so, if there is any alternate platform to get what we need next time, we would surely go for it even at a slightly higher price tag.

7) such unreliability does not work well for any company.

My washing machine broke down on Friday (08-Apr-2022) with clothings soaked in it. By a friend’s recommendation, I went to Courts at Tampines Mall and Zhi Gang was very helpful in assisting me to secure a delivery on 09-Apr-2022 between 3-7pm.

Delivery men came at about 2:15pm and both were very polite and helpful to set-up the new washing machine within 15 mins..

Despite that there are online promotion which are attractive, I strongly discourage you to buy online from Courts. I was disappointed 2 times - the first time even though I have paid successfully but the delivery never come on the delivery date. No one even follow up until I have to call their customer service, I was then informed that the product is out of stock and only then they start processing my refund which took another 1 week. I was stupid to buy a handphone 2 weeks ago after such experience. To be honest, their delivery turnaround (more than 2 weeks) Is one of the longest I have seen in Singapore even though I saw the phone available in store. Just 3 days before the delivery date, I received an email from them to inform me that they will contact me again on my delivery date. I tell myself I will not buy from Courts online or in store in future. You can get similar or better price from its competitors

Horrible & bad experience on their warehouse delivery service (with delivery charge). Scheduled 7-9pm , but they arrived late! Called customer service for followup (more than 4 times) on 810pm, but they said the scheduled time slot is until 9pm, let us to wait.called another time on 845pm, keep kicking the ball to delivery. The delivery guy called us and said will only able to arrive after 30minute. At the end of the day, they managed to delivered at 10pm

Dorado Shella Cezar has serviced well from Tampines Courts

I am very disappointment with the salesperson of Courts Eastpoint, Juliati 04254, as a salesperson, she is not aware there is no delivery on Sun. I waited for the whole afternoon, I called Eastpoint no: 62220694 but can't get thru, then she called and informed me at 6.30pm that is her mistake for not realising no delivery on Sunday. what kind of sales is this !!
My tax invoice no: 8681000000039 dated 13 Feb 2022, Proposed Delivery Date : 20 Feb 2022, 3pm - 7pm
This will be my last purchase from Courts.

Atrocious, horrible, terrible service from Courts. They blatantly advertise products - in this case washer and dryer - 2 machines - when items were already discontinued! They took full payment, my account was deducted. Promised me delivery 2 days later. I called them to confirme and was told on the way. That night, they didn’t even bother to call, email received to say delivery was delayed but no new date given. Back and forth, still no apology for taking money and not delivering, and now tells me that it will take a week to get my money back!! I cannot order some where else until my money is refunded.
Don’t buy from courts online. You’ll pay first and highly likely not get your product.
Disgusting

So so only. Not really very happy though

very very bad experience…i bought from online apple product….the delivery write within5day…but i already wait 2 week also haven't receive anything and i call the customer service she promise that can receive within 5day….i also never receive any email or sms…better dont buy from this company

After purchased and choose the delivery time. And it just never come… no email, no call and no message. What is this nonsense?

Very poor processes. Bought a bed frame in Oct, They have to return 3 times install it. First, they came to fix and forgot the screws. Next day, they came with a wrong screws. Finally got it right on the 3rd visit. Wasted my time as I was not staying in the apt yet.

Offered $50 voucher and never got it to date.

Never again!

Do not buy Apple products from court, they are very disorganized and tell inaccurate dates regarding delivery. I changed my order and they still couldn’t delivery the product I ordered due to warehouse issue??!. They are inefficient and although they try to resolve the issue they fail multiple times over.

Similar to most of the reviews here, unreliable, inconsistent and unprofessional service. Paid for delivery services, item did not arrive, no updates no heads up no reason as to why.

Had to call in to receive a series of incoherent excuses and say that they couldn't do anything about it but schedule it at the next available slot which is as good as a week later.

If you wanna go through the hassle of paying a premium to experience so much trouble and chasing then yes, Courts won't disappoint.

Rubbish company. Bought from them online and paid addition for selection of dates. They did not deliver and when I called they claim that the extra charge is just to select delivery date but they are not confirmed. That is a real smart feature to have.
Gave up dealing with this company, called the hotlines and asked for cancellation, confirmed with the agent on the line that it is cancelled and I can go ahead and purchase alternative.

Immediately an email came in after I purchased the alternative saying they will be delivering it next WK. Almost felt like they were toying with me.

Called and emailed them multiple times, they claimed that someone will respond but nobody did. Will just ask credit card company to declare the transaction as fraud. Never ever going to buy from them again and will spread the word.

Customer service call centre staff are deceitful. Although they claimed they have reviewed previous phone calls, they have made up their own story about what was said. When asked for a manager to return the call, they get their colleagues on the same level to call to cover up their lies.

Courts is lying to their customers about their return policy. Buyer beware. Every rep you talk to has a different story. Utterly unorganized company.

Worst place to purchase your air conditioner!!😡 from 14 aug the day we call till now air conditioner has not been fixed, they say need the parts to arrive and what is already been more than 2 months but no updates from them. To get an update we still need to call them, they won’t take the initiative to follow up at all🤬

judging from the review below, i can see i am not the only one. made a purchase more than 2 weeks ago and there was no confirmation of delivery schedule. item was definitely in stock when i made purchase. made at least 3 calls to confirm and even on day of delivery, customer service said all items would be delivered- only the gifts with purchase came.
and up till then, no basic courtesy to call and inform item was out of stock. by then, item did show out of stock. no alternative solutions offered as well. i had to email in in order for someone to actually call me back and offer me options. pretty ridiculous.

definitely the last time i will be purchasing from them. and i do hope refunds will not take forever.

Really disappointed on courts not been responsible and the webpage might not be trusted as the website still written "in stock" as from today but the staff via live chat said will not deliver to me due to stock availability ( no stock? I was like WTH statement not tally with website still got stock). Since if they do not have stock I think I might just cancel order. I have online purchase a dehumidifiers, it written "in stock" and delivery schedule on 25 Sep'21 (purchased date 11 SEP). Until it reached the exact day (25 SEP) I thought I will be receiving it today but there's no msg or email notifications. I feel odd. I text them using live chat apps and they told me it will not deliver today due to stock availability (no stock). I was like WTH. From 11sep till the actual delivery day 25 SEP, NO ONE FROM COURTS EVEN CARE TO TEXT, EMAIL OR CALL ME TO INFORM THEY WILL NOT BE DELIVER TODAY OR EVEN OTHERS DATE. THEY EVEN NEED ME TO ASK THEM WHY MY PRODUCT NOT DELIVER TODAY. I have push away my agenda just for this delivery. Wasted my time. Secondly, after I have try to contact them, as per what they said due to stock availability (means they have no stock) they will email me for latest delivery schedule date. Seriously, Courts need a customer to remind you? you need customer to remind you to reschedule? Let's see when are they going to reply me. Lastly, the live chat said no stock but the online website as from today 25sep I have checked it's still written "in stock" ?? Im speeches....

I bought airpods pro from them on their online store. The right airpod arrived broken and I had to waste my time going down to Jewel Singapore to get it sorted out. It didn't help that the delivery took ages. Even items which I purchased from US arrived earlier than my airpods which I purchased from a Singapore retailer. Bad experience overall.